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Hill-Kelly Dodge Chrysler Jeep Ram

Pensacola, FL

4.3
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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6171 Pensacola Boulevard

Pensacola, FL

32505

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Showing 1,077 reviews

April 15, 2019

If your car breaks go somewhere else Went there to get my car 2017, grand caravan looked at, this weekend engine light came on. Went Monday am, was told do you have an appointment??? No, More

by Lost a customer
Customer Service
Friendliness
Recommend Dealer
No
Apr 18, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We apologize for the service you received. Customer service is our top priority, so we'd like to chance to discuss this in more detail. Please reach out at 855-744-6313.

March 23, 2019

Personal service Brought car in for service and service light, was told how long it would take and how long it would take to get in touch with extended service people, More

by Winkc328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Apr 18, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you! We're glad we could help in a timely manner.

March 22, 2019

Judy is awesome! Judy did a great job in keeping me informed with what was wrong with my truck in detail any questions I had she answered. I definitely would recommend More

by Truckgirl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Apr 18, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you! We think Judy is awesome, too, and we appreciate your feedback!

March 14, 2019

Above and beyond Great communications, very helpful and friendly! Had a couple of warranty issues pop up once the mechanics took a look at it, but she keep me updated More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Mar 15, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you, Chad! We're glad we could exceed your expectations!

February 26, 2019

Great service! I took my Ram 2500 in for an oil change and to address 2 recalls. Judy greeted me right away and got me checked in very quickly. The service was compl More

by br7er
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Mar 15, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks, Br7er! Your satisfaction is important, so it's great to know our efforts paid off!

February 25, 2019

Great experience. I had to wait for service on my vehicle but Judy kept me informed with updates and made sure I was comfortable by offering ride service. Judy and HIl More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Alan, we are so pleased you enjoyed your visit to Hill-Kelly Dodge! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

February 24, 2019

The all american salute to you! I went in to trade in my Jeep and get a truck. The associate assisting me was nothing but RUDE!! Besides not holding the door open for a lady, He told More

by Madabouttrucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Saffold
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

I have tried to call and left you a voice mail. I apologize for your experience. Customer satisfaction is our top priority. We appreciate the feedback. If you ever have any questions or concerns in the future please contact me so that I may assist you. Sincerely, Beth Campbell, Customer Advocate Manager, 850-476-9078 ext. 1497

February 21, 2019

Had a recall Judy said it may be a couple hours she got me in 30 Min. was great being I was from Gulf breeze. Very nice and friendly. More

by carp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you! We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Gilland Chevrolet GMC Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

February 21, 2019

2016 Jeep Renegade Service This was my first time to Hill Kelly for service. I was using the dealership closer to my home, but I wasn't very happy with them and had a local aut More

by emiline1328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care! Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

February 17, 2019

2017 dodge ram seatbelt recall Judy Mcdowell did an excellent job. I will always go to Hill Kelly Dodge for service when im in Pensacola." Hill Kelly for LIFE'". Service personel f More

by calvin v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you, Calvin! We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Hill-Kelly Dodge and we hope to see you again. Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

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