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Hill-Kelly Dodge Chrysler Jeep Ram

Pensacola, FL

4.3
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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6171 Pensacola Boulevard

Pensacola, FL

32505

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Showing 1,077 reviews

July 31, 2023

Bridget, your Service Rep, was extremely helpful with my service needs and very polite to deal with. I definitely will be back in the future. More

by breezesouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're happy to hear that Bridget was able to assist you with your service needs at Hill-Kelly Dodge Chrysler Jeep. We appreciate your recommendation and look forward to seeing you again!

July 15, 2023

Service was prompt and the body shop kept in communication regarding the repairs. They worked with my insurance company and the experience was seamless More

by ladyjinfla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the positive review! We're happy to hear that you had a seamless experience with our service team at Hill-Kelly Dodge Chrysler Jeep. Thank you for choosing us, and we hope to see you again in the future. Drive safely!

July 13, 2023

Jeep dealers provide the best service for my Jeep Compass. I know they have the records and knowledge for what maintenance and parts I need. More

by bowersrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so glad to hear you trust our team with your Jeep Compass! Keeping those records in tip-top shape is what we do best at Hill-Kelly Dodge Chrysler Jeep. Thanks for the awesome review and see you next time!

July 10, 2023

Have had nothing but difficulty dealing with this store. Called for service and was told they don’t service cars over seven years old. Took it in for a power train inspection on an unlimited warranty and wa More

by Brazzell09
Recommend Dealer
No
Employees Worked With
Bambi Scott
Jul 12, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hello - thank you for sharing your honest feedback. We apologize that you have had a negative experience with our service team. As the Customer Advocate Manager, I invite you to reach out to me at your earliest convenience. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

July 09, 2023

Set an appountment, got there and was told it would be 3 days! Just for a diagnostic for a noise. Was not told that when i set the appointment. Waste of my time. More

by Admiralpicard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

On behalf of our team, we apologize for the lack of communication and are sorry we lost your business. I appreciated the opportunity to discuss this situation with you over the phone and hope that our team can use your feedback for training purposes in providing our customers with a better experience in the future. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

June 24, 2023

Prince was absolutely amazing! He was very knowledgeable and made sure that my sister in law understood every aspect of the process! More

by Nikrista
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prince Ash
Jun 26, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks for the great review, Nikrista! We're so glad Prince provided such knowledgeable and helpful service. Have a fantastic day! - The Hill-Kelly Dodge Chrysler Jeep Team

June 24, 2023

Prince made the process so easy and really broke down things, so I could understand. I was confident in my decision to purchase knowing that Prince was working with me to make it a smooth process. More

by chelseayknight
Recommend Dealer
Yes
Employees Worked With
Prince Ash
Jun 27, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for sharing your review, Chelsea! We're so happy that Prince worked hard to make it an easy purchase experience! If there's anything our team can do to improve your rating, feel free to reach out. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

June 24, 2023

I had an excellent experience at this car dealership. The staff was friendly, knowledgeable, and efficient. More

by Dre2wat
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Prince Ash
Jun 26, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're glad to hear that you had an excellent experience at our dealership! Thank you for taking the time to leave us a great review. We hope to see you again in the future! - Hill-Kelly Dodge Chrysler Jeep

June 23, 2023

Prince Ash is a wonderful salesman and did everything he could to help my sister Chelsea to drive away with a good reliable car very down to earth guy easy to talk to made her feel very comfortable she's More

by Jessreneegow1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prince Ash
Jun 26, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you so much for the positive review! We're glad to hear that Prince Ash provided such wonderful service and made your sister feel comfortable. We appreciate your kind words and choosing Hill-Kelly Dodge Chrysler Jeep. Have a great day!

June 23, 2023

I had the absolute best experience working with Prince. He was patient and very knowlegable during the whole process. He took his time and explained everything in great detail to me. My husband wasn't ab More

by chelseayknight
Recommend Dealer
Yes
Employees Worked With
Prince Ash
Jun 23, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you so much for the glowing review! We're delighted to hear that Prince provided you with such a positive car-buying experience. We'll be sure to pass along your kind words and commend him for his exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. Drive safely and enjoy your new vehicle! - The Hill-Kelly Dodge Chrysler Jeep Team

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