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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,077 reviews
May 06, 2020
Nate Haag was great! He worked with me and made my purchase process very smooth and not stressful. Outstanding customer service, friendly, and a joy to work with. purchase process very smooth and not stressful. Outstanding customer service, friendly, and a joy to work with. More
by Cmazzey
Employees Worked With
Matt Dorriety, Nathan Haag
May 02, 2020
We came in looking for a SUV of our dreams and found it instantly. William Morin was able to answer many of our questions we had and made the process go smoothly. And we left the lot with our new SUV instantly. William Morin was able to answer many of our questions we had and made the process go smoothly. And we left the lot with our new SUV More
by rjf1021
Employees Worked With
May 01, 2020
When the GSM tells you "I've been in the business 75 years" , you can already tell they don't know what they're clearly talking about. I have never had worse customer service than the GSM of this dealership in , you can already tell they don't know what they're clearly talking about. I have never had worse customer service than the GSM of this dealership in my life. When I state I have a problem with his (ADAM) service and he fights me on my opinion, clearly he should not be a manager. When I tell you that you have not called me once over the phone or directly spoken to the customer that is BUYING A CAR, you make your dealership look ridiculous. Fights me on why a "e-check" through paypal, the system the asked me to use for a downpayment, is taking long, well that's because its a check and there are processing days. A month into buying a car, and they have yet to send me my BoS, and have failed to register my car, especially when I was asked if I'd like for them to take care of it, and their fee was included in my payment. Absolutely worst service and does not know the intricacies of running their own business. For full disclosure, the problem is with the Manager, Adam Ramer. On the other hand, Prince (salesperson) has been nothing but a delight and attentive through this whole process. A month into this deal and the only person that has reached out to me has been Prince. Not once has the manager of a dealership not spoken to a customer who bought a car. YIKES. More
by CARLOS
April 24, 2020
Gladiator Scheduled to pick up a new vehicle today. GM canceled a meeting to view my trade-in. Then, I could not get a hold of him or the salesman because the Scheduled to pick up a new vehicle today. GM canceled a meeting to view my trade-in. Then, I could not get a hold of him or the salesman because they were in "meetings". Turns out, they had a better offer on the vehicle and refunded my deposit. Update: Rusty calls back to salvage the deal. We were $1,000 off on my trade. Had the morning events not occurred, I probably would have taken their offer on my trade for $1,000 less than I wanted, but I still had a bad impression of their customer service. We talked and at the end I decided not to buy the vehicle. I stated that I am obviously disappointed, and that I did a lot of work in preparation to purchase and finance this vehicle. Because of that, my reviews on Yelp and google will remain. He gets upset and states, we have the right not to sell a vehicle too and I am not selling it to you now or ever! Lol. Be warned. He then calls me a liar regarding the above review. He angrily accused my of lying three times in it: 1. Stated I was not scheduled to pick up a vehicle today... I am waiting for the autograft check to arrive from the bank. They have the vehicle gases up and ready supposedly. I told the sales guy I am at the mercy of the post office. As soon as the check shows up, I will be out to get the Jeep. So I agree, "scheduled" might have been a poor choice in words but certainly not a lie. I fully intended, which they knew, to come get the Jeep as soon as the check arrived which was estimated to be today. 2. Stated I lied about the meeting with the GM to view my trade in. We 100% agreed to meet at my house this morning. He stated 30 minutes out, and then canceled. 3. Said I also lied in the above review, that they sold the Jeep out from under me... Read above. Never said that. Pretty heavy accusations. The GM said they had a better offer anyway. More
by Z
Employees Worked With
April 24, 2020
I knew the vehicle I was interested in from seeing it on line , when I drove up to the dealership I was welcomed to the dealership by Issac . The purchase was easy & painless , Issac was knowledgeable & hel line , when I drove up to the dealership I was welcomed to the dealership by Issac . The purchase was easy & painless , Issac was knowledgeable & helped me through the buying process . More
by mike
Employees Worked With
Issac Fitzsimmons
April 23, 2020
very friendly / quick service service was terrific. quick friendly staff. took exactly how long they quoted. Gave me some pricing on some tires for my wife's jeep as i waited. service was terrific. quick friendly staff. took exactly how long they quoted. Gave me some pricing on some tires for my wife's jeep as i waited. More
by rodsmith
Employees Worked With
April 22, 2020
easy to work with and they got me to a price I could afford. shopped online and found the truck I needed and they worked with me and took care of me , and with everything going on in the world today covid 19 res shopped online and found the truck I needed and they worked with me and took care of me , and with everything going on in the world today covid 19 restrictions they were all there for me, to get me going. no hassles just taking care of me. I live in Mississippi and it is a good drive over to them, I really feel I will be back to shop again with hill Kelly Dodge. More
by karcana
April 18, 2020
Exceptional team to work with. We ate completely satisfied with our Jeep and will continue to do business with this dealer. Thank you all again satisfied with our Jeep and will continue to do business with this dealer. Thank you all again More
by denniswright
April 17, 2020
The best service EVER. They picked up our car, left a loaner, then returned ours. COVID19 sanitized. Will only buy next car there. The guy’s name that delivered our car was DJ. loaner, then returned ours. COVID19 sanitized. Will only buy next car there. The guy’s name that delivered our car was DJ. More
by djseg
Employees Worked With
We only know his name is DJ and was polite and professional , David Del Regato
