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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,077 reviews
May 27, 2020
Very friendly and helpful during the whole process of buying a new car. Will recommend them to friends and family. Loved their selection to choose from. buying a new car. Will recommend them to friends and family. Loved their selection to choose from. More
by Runningarabs
Employees Worked With
Matt Dorriety, Prince Ash
May 22, 2020
Great deal and easy transaction! Buster and Rusty made me a great deal on the perfect truck. I drove over from Panama City and it was well worth the trip. I would recommend the dealer Buster and Rusty made me a great deal on the perfect truck. I drove over from Panama City and it was well worth the trip. I would recommend the dealership to anyone. Thank you, Darin More
by darin_greer
Employees Worked With
Other Employees :
Bruce 'Buster" Hartford, Matt Dorriety, Joe Marquez
May 22, 2020
AMAZING! Not your typical car buying experience. We found my dream vehicle sitting on the lot. We do a lot of research before we make a purchase and told that to our salesperson. Mason had no iss We found my dream vehicle sitting on the lot. We do a lot of research before we make a purchase and told that to our salesperson. Mason had no issues and both Mason and Brian helped us with our process knowing that we were not ready to make a purchase. The dealership and sales manager were exceptional as well. Fearing that Jeep Wranglers aren't the best on fuel economy, the dealership let us test drive it home and to work to check out the MPG. To our surprise, it got better gas mileage than my current Nissan Frontier! We did more research over the weekend and found that the deal on the Jeep was too good to pass up, so we made the purchase. We are extremely happy with the vehicle and never received any pressure from the sales team. We would love to work with them again when it's time to replace the wife's vehicle. . More
by JamesP
Employees Worked With
Brian Chicco, Joe Marquez, Mason Donahoo
May 21, 2020
First Time at Hill-Kelly This was my first time at Hill-Kelly, and I will definitely be back. I had found a Ram 1500 online that I was interested in looking at, made an appoin This was my first time at Hill-Kelly, and I will definitely be back. I had found a Ram 1500 online that I was interested in looking at, made an appointment, and went for a look. Ralph Feltman did an awesome job showing the truck to my wife and I, and we ended up getting a great deal. More
by Scott
Employees Worked With
Joe Marquez, Ralph Feltman
May 18, 2020
David Del Regato gives the best personal attention during service experience. He is the reason Hill Kelly does all my service. Where he goes, I’ll go. service experience. He is the reason Hill Kelly does all my service. Where he goes, I’ll go. More
by Johnny
Employees Worked With
David Del Regato
May 14, 2020
This is my second time buying from Hill Kelly. It will not be my last. I got a fair deal and no had no issues during my purchase! not be my last. I got a fair deal and no had no issues during my purchase! More
by Sabatino1
May 13, 2020
I really appreciate working with “Buster”, he is great at what he does and works hard to get the deal to go through!! We have bought both our Jeeps here with him as our Sales Rep and will always come ba what he does and works hard to get the deal to go through!! We have bought both our Jeeps here with him as our Sales Rep and will always come back because of the wonderful service we receive!! More
by Wickbrad
Employees Worked With
May 11, 2020
I would not recommend anyone purchase a vehicle from Hill Kelly. In the past I have purchased used vehicles and dealt with Bob Tyler Toyota and Pete Moore Chevrolet and both treated me exceptionally better t Kelly. In the past I have purchased used vehicles and dealt with Bob Tyler Toyota and Pete Moore Chevrolet and both treated me exceptionally better than Hill Kelly, which I purchased a brand new vehicle from. After owning my RAM for just at a year the battery went bad. After having to jump the truck off multiple times I took it to the service department and they gave me a price and said they could put it in. After I asked if it were under warranty they then decided to get my information and inform me that I would need to come back because they would need to do a 3 hour diagnostics in the truck. I explained to the service advisor that I would drive the truck home and they would pay to get it towed back, she quickly responded with "we don't pay for that, Chrysler does." She minds well have said she didn't care. After speaking with the service manager she was kind enough to put me in a loaner. I got a text today saying the battery was covered but they had to wait on it to get there, but they had one last night when they assumed I was going to pay for it. This wasn't necessarily a big deal. Moving forward While they had the truck I explained that I have been having issues with my cargo light. I get a message from the advisor today saying hat there was a short in the BCM it would not be covered under warranty due to changing the bulbs in the cargo light. Then asked if I would approve a $119.95 diagnostic charge. So here I am wondering how they know it's a BCM but haven't ran a diagnostic? Basically they seen an aftermarket bulb and was hoping I would be dumb enough to replace a BCM at my expense. When I went to pick the truck up the service manager had no care in the world about anything that happened and just said "I'm sorry to here that, they're pulling your truck up." This is not the type of customer service you expect to have when buying a vehicle. More
by Tony
Employees Worked With
Beth Campbell
May 08, 2020
Very nice people fixed what I needed done ty so much did a great job I had all 3 recalls done that needed to be ty again did a great job I had all 3 recalls done that needed to be ty again More
by Dawnmurillomendez70
May 08, 2020
Very easy to know what was going to be done and prices were up front and deals were explained very well. I enjoyed my quick and easy experience were up front and deals were explained very well. I enjoyed my quick and easy experience More
by joshpoulin
Employees Worked With
