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Hill-Kelly Dodge Chrysler Jeep Ram

Pensacola, FL

4.3
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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6171 Pensacola Boulevard

Pensacola, FL

32505

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Showing 1,077 reviews

February 11, 2024

Attentive service from start to finish! Bridgette, Kathy and Preston were customer focused. We’ll be back. More

by william_fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

William, it's great to know that Bridgette, Kathy and Preston provided you with attentive service at Hill-Kelly Dodge Chrysler Jeep. We're looking forward to your next visit! Safe travels!

February 08, 2024

This was my fourth Wrangler and my 3rd purchased from Hill-Kelly. I was finally able to special order my dream Jeep; a Rubicon with every single option available. It is a strikingly beautiful vehicle! On More

by blakesayre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so pleased to know that you had a great experience with Rusty and Will at Hill-Kelly Dodge Chrysler Jeep. It's wonderful to see your patience paid off in getting the dream Wrangler Rubicon! Enjoy every ride, and we'll be here if you need anything else!

February 08, 2024

Excellent customer service and a pleasure to purchase an automobile without the hassle! I left extremely happy and would highly recommend this dealership. I worked with Andy Saffold and he was knowledgeab More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Saffold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Brian, we're delighted to know that Andy and our team at Hill-Kelly Dodge Chrysler Jeep made your car buying experience hassle-free. We appreciate the recommendation! Enjoy your new ride!

January 22, 2024

Service department is a crap show. They keep your vehicle much longer than they should regardless if you have an appointment or not. If you have a question, no service advisor or manag More

by disappointed customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager. Not listed
Jan 23, 2024 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the review. We strive for timely and efficient communication, so it's disappointing to hear that this is not what you experienced. Your feedback is appreciated and will be discussed with our team so we can take steps to improve. As the Customer Advocate Manager, I invite you to please contact me directly if there are any outstanding questions or concerns that we can address for you. Respectfully, Brandy Pastor - Customer Advocate Manager - 850-696-1497

January 07, 2024

Professional, courteous, and responsive. The service staff, though very busy, never seemed rushed and gave me all the attention that I needed. "Franchise players". More

by tokenone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're glad to know our team at Hill-Kelly Dodge Chrysler Jeep provided you with the professional and attentive service you deserve. Thanks for sharing your positive experience, we appreciate it!

December 23, 2023

Professional, kind, courteous and good listeners. Expressed patience with external customer. Knowledgeable of the product. More

by Donald Carroll
Recommend Dealer
Yes
Employees Worked With
Adam Ramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Heartso (Salesman)
Dec 29, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hey Donald, thank you for the 5-star rating! We're delighted to know that you had a positive experience with our team at Hill-Kelly Dodge Chrysler Jeep. We strive for professionalism and product knowledge in every interaction! Safe travels!

November 22, 2023

The Service Department team has always been phenomenal! Very kind and knowledgeable! And my car runs much better! More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber, Robert, Mike, Brandon and Lloyd
Nov 22, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

TJ, we're delighted to know that our Service Department at Hill-Kelly Dodge Chrysler Jeep has consistently provided you with great service. Thanks for the review and happy driving!

November 09, 2023

Great service. I will be back. Robert is one of the most efficient advisors that I have ever dealt with. More

by gking0515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert F.
Nov 09, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the 5-star rating! We're glad to know you had a great service experience with Robert & the team at Hill-Kelly Dodge Chrysler Jeep. We appreciate your feedback and look forward to seeing you again. Safe travels until then!

October 28, 2023

Jon Heartso is a very good and informative sales person and we enjoyed working with him! More

by johnkittrell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Heartso
Oct 30, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the wonderful review, John! We're so glad you enjoyed working with Jon and we hope to see you again next time here at Hill-Kelly Dodge Chrysler Jeep!

Oct 30, 2023 -

johnkittrell1 responded

Jon is awesome

Oct 30, 2023 -

johnkittrell1 responded

Great person

October 27, 2023

Michael is an exceptional representative for your business. He communicated well and maintained a very professional attitude during my service visit. The text system is a great idea as well. More

by taulger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're glad to know that Michael provided exceptional service during your visit at Hill-Kelly Dodge Chrysler Jeep. We appreciate the feedback about our text system too! Thanks for sharing your experience with us.