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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,077 reviews
July 08, 2021
Very pleasant truck buying experience. Our salesman was an honest man of his word. We completed the deal online ahead of time and the numbers were exactly the same when we got there. Our salesman, Rafael, an honest man of his word. We completed the deal online ahead of time and the numbers were exactly the same when we got there. Our salesman, Rafael, sent pictures and videos so that we could see the truck before we purchased it. We traveled over 200 miles to buy our truck from Hill-Kelly. We are very pleased with the entire experience. More
by surfin1gw67
Employees Worked With
Matt Dorriety, Rafael Lopez
July 08, 2021
Very prompt and friendly! I was in and out with no hick-ups or complaints on my behalf. I will recommend Hill-Kelly to anyone! hick-ups or complaints on my behalf. I will recommend Hill-Kelly to anyone! More
by darryl.cooks89
July 07, 2021
In for a recall that was done quickly. Everyone professional, polite and very helpful. Will recommend the dealership and use again. Always been great when I needed anything professional, polite and very helpful. Will recommend the dealership and use again. Always been great when I needed anything More
by rtravers2
Employees Worked With
Brian Chicco, Beth Campbell
July 04, 2021
So far this is my best experience with a Jeep dealership and it service department. Communication was great with our service manager, Mike Frazier! I would highly recommend Hill-Kelly and Michael Frazier! T and it service department. Communication was great with our service manager, Mike Frazier! I would highly recommend Hill-Kelly and Michael Frazier! Thanks More
by Matt MacDonald
Employees Worked With
July 02, 2021
Excellent overall service from everyone from the time that I pulled into the parking lot until the time that I pulled out with my new vehicle. Much appreciated the service that I pulled into the parking lot until the time that I pulled out with my new vehicle. Much appreciated the service More
by Jefferyscaife
June 30, 2021
This review is for the service department only. My son took his car to have the rear speakers replaced. When he dropped it off the person receiving the car heard the issue. He had an appointment for last took his car to have the rear speakers replaced. When he dropped it off the person receiving the car heard the issue. He had an appointment for last Friday at 8:30. I was driving back to work from lunch around 12:15pm and saw his car, figuring he had gotten it back I texted him to ask him to run a errand for me, and he told me the car was till at the dealer. Well at 12:50 I found his car still at a house (driven by a Hill Kelly employee) and so he called and asked. First they gave him some story that the tech needed to go get a cable from his house so he took it home (it was at his house for over 35 minutes). When he later went to pick it up (still not fixed) he was told they didn’t know why the tech took it home but gave no attempt to resolve that issue at all. Even speaking to the service manager we have gotten no where. I emailed the general manager this past Monday morning and still no response. More
by Rheitman7
Employees Worked With
DJ Hutton
June 27, 2021
With the exception of very select individuals Miles Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix thi Bentley being among them my experience was a joke from beginning to end...when you have to go all the way up the ladder to general manager to fix things that should have been taken care of initially there's a big problem...total lack of communication being the main issue also rude people and just not professional in any way More
by Palmerr639
Employees Worked With
Other Employees :
Matt Dorriety, Matt Norwood, Rafael Lopez, Beth Campbell
