Hill-Kelly Dodge Chrysler Jeep Ram

Over all it was a good experience. I gave the rating because I was asked. The dealer could work on the online appointment setup. It was a bit confusing, and filled in some automatic information what we because I was asked. The dealer could work on the online appointment setup. It was a bit confusing, and filled in some automatic information what we did not request for our last visit. As a result, I made this service appointment by phone. More

I called the service department and was given an appointment within the hour. My vehicle was serviced quickly and I received a prompt call notifying me when it was ready for pick up. I was offered appointment within the hour. My vehicle was serviced quickly and I received a prompt call notifying me when it was ready for pick up. I was offered a ride which I didn't need, but they were very considerate of my time and needs. More

Purchased a new RAM1500 4X4 on 1/3/11 and was completey satisfied with the dealership and the way they handled my purchase. You shoud model all your dealerships after this one. This is the fourth vehicle t satisfied with the dealership and the way they handled my purchase. You shoud model all your dealerships after this one. This is the fourth vehicle that I have purchased from this dealership and have been satisfied with each one. More

This review is from Billy Carter. I recently purchased a 2010 Dodge Challenger at your dealership. There were slight imperfections in the paint job on the automobile. I brought the car into the dealership 2010 Dodge Challenger at your dealership. There were slight imperfections in the paint job on the automobile. I brought the car into the dealership & the Corrections were done on the paint job of the car and a stripe was added to the sides. The service was professional & courteous and the work was completed to my satisfaction. Thanks again for providing the work and attention I needed in such a courteous & professional manner. Sincerely, Billy Carter More

I brought my 2007 Caliber to have a bad ABS sensor replaced. Mike dealt with me, and two Enterprise offices, to make sure that my needs were taken care of. I was able to go about my daily routine beca replaced. Mike dealt with me, and two Enterprise offices, to make sure that my needs were taken care of. I was able to go about my daily routine because they provided me with a very nice rental car, and shuttle service. On top of that, everyone was friendly and professional. In this day and age, that goes a long way. I will certainly continue to do business with Hill-Kelly Dodge. More

Ellen was very informative in her explaination of the purchasing process. She worked with me in a timely fashion and got me into my new vehicle and out the door, with a better interest rate than I have e purchasing process. She worked with me in a timely fashion and got me into my new vehicle and out the door, with a better interest rate than I have ever had before. Susan made sure I was very comfortable with the equipment on the vehicle before I left the lot. She went above and beyond to show me how to use everything from top to bottom of the vehicle. I never felt pressured or rushed at any time. This has been the best car buying experience I have ever had. Thank you Ellen Holmes and Susan Bullock. More

When we first found out that I had to give up my truck for an automatic we researched cars and drove a number of them from a number of dealers. We decided on a PT Cruiser and found Hill-Kelly Dodge. Upon for an automatic we researched cars and drove a number of them from a number of dealers. We decided on a PT Cruiser and found Hill-Kelly Dodge. Upon entering the building we were greeted by many smiling faces. We were introduced to a young man, Garland, and he proceeded to show us what we wanted to test drive. By the time we left we were not driving a used or pre-owned vehicle but a brand new Deep Water Blue PT Cruiser. We couldn't be happier. They worked with us on financing and then a week after we left they contacted us and had found another discount that lowered our monthly payments. There aren't many people in this day and age, especially with the economy the way it is, that want to help you save money. After having driven 1900 miles we received a letter in the mail that Hill-Kelly Dodge was having a Car Care Clinic for new car owners. We sent in our RSVP and attended the event last night from 6:00 pm to 8:00 pm. They went over everything to the degree that my wife and I understood what it took to maintain our new car. They were polite, entertaining and very professional in their presentation. We will be going back for the scheduled maintenance and feel comfortable enough to return even if we have a simple question or need a specific service. I would recommend Hill-Kelly Dodge to anyone who wanted a great experience, a great choice of vehicles, and a great group of individuals who go out of their way to please the customer. More

I was a long time customer to another dealership and I have recently had some difficulties there and decieded to give Hill Kelly Dodge a try. I came in and spoke with John chambers who was very helpful an have recently had some difficulties there and decieded to give Hill Kelly Dodge a try. I came in and spoke with John chambers who was very helpful and exteremly knowledgable. He took up time with me and made me feel confident in my decisions. He answered my questions and made sure that my car needs were met. Each time I have came in for an appointment or service issue, I have lefted please. I have now been to Hill Kelly three times and each time with John Chambers, I am very satisified with their service and I would recommend Hill Kelly Service and John Chambers to anyone. More

Outstanding customer service before, during and after my car was service. Being in the military and transfering every 2-3 years, this is by far the best Chrysler dealership I have visited. The only thing th car was service. Being in the military and transfering every 2-3 years, this is by far the best Chrysler dealership I have visited. The only thing they could add or do to take them farther over the top is to clean your vehicle after each service. More

My experience with Mr. McArthur far out weighed my experience with the salesman who sold me the car. If I had to rate my experience on the sales side I would have to rate it as "1". This is the 5th a experience with the salesman who sold me the car. If I had to rate my experience on the sales side I would have to rate it as "1". This is the 5th automobile I've purchased and have never felt so "taken" before. The salesman was not honest with me from the beginning, only it was too late before I realized it. He rushed through with explanations and was not truthful about the car's cruise control. He "sold" me the car under the impression it was exactly like the one I test drove, which it was not. Then he proceeded to tell me that none of the cars came with the cruise control already added, that it is added after the car is sold, that the device came with the car and would be added at the dealership once sold. When I questioned him about it, he then said he didn't know why it wasn't already on the car, but they had the part and could add it to my Jeep the next week. I took my car in on Monday to leave it and he acted like we never talked about me bringing the car back on Monday to have the cruise added. He then promised if I left the car the cruise, cargo cover and stain on the roof liner would all be corrected. I left my car and returned on Friday to find out they didn't have the cruise control part, the cargo cover wasn't in and the stain was still there. So why the need to leave my car for 3 days? The best service came from Mr. McArthur who took ownership of the situation. He wasn't worried about who said what and when they said it nor the fact it wasn't his responsibility to see about the cruise control and cargo cover, yet he did. He was professional from beginning to end. That is what customer service is about, not where to point the blame nor how to dodge responsibility. Take ownership of the problem, get it resolved, take care of the customer. The sales staff would do well to follow his lead More