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Hill-Kelly Dodge Chrysler Jeep Ram
Pensacola, FL
1,077 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,077 reviews
October 22, 2024
Absolute trash. Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended warranty. Brought it on appointment 1st time and got “we reset the sensor” without addressing sputtering and grinding. Tobias service mgr identified the sputtering when i picked it up and told me to bring it back in.(i had to have the truck due to a trip). Brought in a second time because steering locked while driving on the interstate Tobias said “have it towed to us and I’ll get it taken care of immediately”. Truck sat on the lot for 4 days because he told nobody and the response from service person was “we had no idea why it was here and there’s no appointment on the books”. 11 days later it was blamed on tie rod ends so they replaced and tried charging me full price like I didn’t have warranty. Still grinding steering wheel and engine sputtering. Again needed vehicle so I took it home. The next week steering locked up again and engine still sputtering and steering wheel grinding. Service director Paul said they’ve done everything they can and says i never even mentioned the power steering the previous two times and they’ve done everything they can, then said to take it somewhere else. Despite multiple attempts to speak to the general manager, all I get is passed off to everyone but the GM. I wouldn’t recommend a single person at that dealership. When I called Sandy Sansing (Brian), they said because of the horrible relationship with Tobias and Paul, they won’t even make contact to work through issues, so I can’t even get the second opinion that Paul recommend. Was given the number to the relationship manager, Brandy Pastor, to give my story to, but she hung up mid-call because Tobias was reading over her shoulder and told her to hang up. Then Tobias told everyone in the dealership that all of my calls go directly to him as directed by the GM who apparently has zero control. Don’t fall for the lie that they care, or that this relationship manager type person does anything for you, it’s a sham. She literally hung up while I was telling her my story. Come to find out the GM Miles Bentley was aware the whole time but chose not to address anything until all of this fighting to charge me for everything took place. After months of fighting the GM finally called acting fed up and said to bring the truck in and they’d take care of it and pay for it like they should all along. When I reached out to Ram customer care, the service manager stated to them that the OWNER has insisted not to work on my vehicle going forward. The absolute worst leadership and after 5 trucks, I will not buy another. Think about this when you buy your next vehicle. More
by MyLastRam
August 30, 2024
Amazing and professional service by Nicki. I called and was in the worst mood but she made me feel comfortable and at ease. She made a terrible situation much better. I can't imagine bringi I called and was in the worst mood but she made me feel comfortable and at ease. She made a terrible situation much better. I can't imagine bringing my car anywhere else for service More
by Chiefense
Employees Worked With
August 28, 2024
This is the best dealership in the southeastern United States Great customer service always atitive to every need and the best selection of vehicles and pricing. States Great customer service always atitive to every need and the best selection of vehicles and pricing. More
by Edward Mitchell
Employees Worked With
Other Employees :
Daelan Hansen
July 25, 2024
I've had two oil changes at this dealership and so far there have been no issues. They usually communicate the ETA of the oil change at the time of arrival and sometimes my vehicle is done sooner, which i there have been no issues. They usually communicate the ETA of the oil change at the time of arrival and sometimes my vehicle is done sooner, which is always nice. Service techs are all professional and welcoming. More
by cwallis2011
July 17, 2024
Our service was completed quickly and the added service needed for our vehicle was brought to our attention and also taken care of efficiently. needed for our vehicle was brought to our attention and also taken care of efficiently. More
by Pcolamoores
Employees Worked With
June 28, 2024
Absolutely horrible customer service. OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's them push their garbage products. More
by Jameskristie44
Employees Worked With
Other Employees :
Kevin Bragg, Alysha Pitman
April 25, 2024
Overall great place to go and get a new vehicle. They make everything comfortable and smooth. The process was quick and expeditious, as well as they offered a great value for my trade in. They make everything comfortable and smooth. The process was quick and expeditious, as well as they offered a great value for my trade in. More
by atar
April 11, 2024
Jon was exceptional. Answered all our questions and provided swift service at the time of financing. Highly recommend Jon when you are in the market for your next vehicle Answered all our questions and provided swift service at the time of financing. Highly recommend Jon when you are in the market for your next vehicle. More
by Alexamitchell
Employees Worked With
Jonathan Hartsell
March 24, 2024
The young women who greeted me was exceptional. Service was quick and professional. A good experience Service was quick and professional. A good experience More
by Libby
