Hill Country Honda

Gary responded

Dealerrater sent an answer to my survey. I don’t know if that means Hill Country got the message. ( not familiar with this site). Be sure all concerned at Hill Country Honda know I sent BRAVO to the survey

Hill Country Honda responded

Hello Gary, Hill Country Honda proactively responds to reviews on DealerRater and other platforms. The agent responding to your review will convey your message to Aaron Soliz and Daniel personally. We hope you have a great day and look forward to serving you again.

Hill Country Honda responded

We appreciate your positive comments about Mike and his excellent customer service. We apologize if the request for a payoff amount during the trade-in process made you feel uncomfortable. Our intention is to ensure transparency and provide accurate information to our customers. As for the additional options included in the price of new cars, we understand your concerns. We will review our pricing structure and evaluate options to offer more flexibility in choosing optional features. Your feedback is valuable to us, and we appreciate your input. If you have any further questions or suggestions, please let us know.

Hill Country Honda responded

We appreciate your feedback regarding our pricing. We strive to offer competitive and fair prices for our products and services. However, we understand that different sources may sometimes have varying prices. We will review our pricing structure to ensure it aligns with market standards and offers the best value for our customers. Your feedback helps us improve, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to let us know.

Hill Country Honda responded

I'm glad to hear that despite the two-hour wait time, you still received your car on time and had a positive experience with our service. We appreciate your feedback and will take it into account as we continue to improve and provide efficient service to our customers. Thank you for choosing us and we look forward to serving you again in the future.

Hill Country Honda responded

Thank you for taking the time to leave a review! We're delighted to hear that our team efficiently schedules and completes the maintenance work as promised. Providing timely and reliable service is one of our top priorities, and we're glad we met your expectations. We appreciate your feedback and look forward to serving you again.

Hill Country Honda responded

Thank you for your positive review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

Hill Country Honda responded

We apologize for the oversight and any inconvenience caused during your recent visit. We appreciate your feedback and are sorry to hear about the issues with the estimate, missing covers, alignment, and the lack of follow-up. Our team takes customer satisfaction seriously, and we will investigate the matter thoroughly to ensure it doesn't happen again. Please know that we value your business and would like to make it right. If you would be willing to discuss the situation further, please get in touch with our customer service department at service@hillcountryhonda.com at your earliest convenience. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Hill Country Honda responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service team. Providing friendly and helpful service is important to us, and we're glad it made a difference for you. We're also delighted that you appreciate the value of our service coupons. We strive to offer competitive pricing and finding coupons for our services is one way we can help our customers save. Your satisfaction is our top priority, and we're grateful for your feedback. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!

Hill Country Honda responded

Thank you so much for your wonderful review! We're delighted to hear that you love coming to our dealership for service. Maintaining a clean and welcoming environment is important to us, and we're glad it contributes to your positive experience. Providing excellent customer care and transparent communication is our priority, and we're thrilled that our staff has been able to meet your expectations. We always strive to offer competitive prices and ensure our customers feel comfortable and confident in their service decisions. Your feedback means a lot to us, and we appreciate your trust in our honesty and integrity. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again and providing you with the same exceptional experience in the future!

Hill Country Honda responded

Thank you so much for your kind words and positive review! We truly appreciate your continued trust in our service. It's our pleasure to take care of you and make you feel at home whenever you visit us. We'll always strive to provide excellent service and make your experience with us a great one. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again soon!