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Hiley Hyundai of Fort Worth
White Settlement, TX
793 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 793 reviews
March 18, 2025
Chris Aston was awesome! This is the 3rd vehicle we have putchased from Hiley Hyundai and plan on coming back for our next vehicle purchase as well. This is the 3rd vehicle we have putchased from Hiley Hyundai and plan on coming back for our next vehicle purchase as well. More
by hopkins200582
Employees Worked With
Chris Aston
March 18, 2025
John Stephens was great to work with. He was knowledgeable and took his time with us even though it was very late. We are very satisfied with the service provided. He was knowledgeable and took his time with us even though it was very late. We are very satisfied with the service provided. More
by Stephanie VP
Employees Worked With
John Stephens
March 18, 2025
John Stephens was very informative and had an answer to every question I had. The whole process was quite stress free and would definitely purchase a car here again. every question I had. The whole process was quite stress free and would definitely purchase a car here again. More
by crystalwarner74
Employees Worked With
John Stephens
March 17, 2025
I found the car I wanted on the website. When i called Austin was my salesman. Very helpfull and professional on the phone. We made arrangements to test drive car the next morning. I was imp When i called Austin was my salesman. Very helpfull and professional on the phone. We made arrangements to test drive car the next morning. I was impressed with the sales manager as well. I bought the car and recommend the dealership. More
by Magic Santa
Employees Worked With
Austin Dekey sales consultant
March 15, 2025
Great experience! John was our salesperson and he did a magnificent job!! Knowledgeable, laid back, and made the entire experience enjoyable and low pressure. Would re John was our salesperson and he did a magnificent job!! Knowledgeable, laid back, and made the entire experience enjoyable and low pressure. Would recommend him for sure! More
by ashbashflash
Employees Worked With
John Stephens
March 14, 2025
Chris F was great to work with! Being a busy mom he was able to work with me on my deal so we were as close as we could be until I walked into the dealership! Wasn’t pushy and just Being a busy mom he was able to work with me on my deal so we were as close as we could be until I walked into the dealership! Wasn’t pushy and just listened to what I had to say and answered all of my questions! Would absolutely recommend him to anybody in the future! More
by Jadispangler
Employees Worked With
Chris F
March 14, 2025
Brand new 2025 Hyundai Santa Fe Limited. I researched the exact vehicle I wanted, called the dealership and negotiated the sales price, accessories, and my trade-in, and ...set an appointmen I researched the exact vehicle I wanted, called the dealership and negotiated the sales price, accessories, and my trade-in, and ...set an appointment for the following day. I arrived, was a cash deal - pretty simple right? Wrong. I was there for about 4.5hrs, even after setting things up the day before. Firstly finance - they wanted their kickback so worked hard to get me to finance [which I did not want to - they added a discount as an incentive, so eventually I did it]. The car had a faulty backup camera [would have been nice if they'd checked the day before], so I had to wait for it to be repaired....only once "they had time in the shop" mind you... And then, the car did not have the accessories we'd discussed - and that which was on the sales ticket [should've been in the car already right...? wrong!], but I was told "we'll order it and get them to you...we can't take them out of another vehicle." Oh, the car was dirty when they brought it around to me - again, if they'd got to it the day before [when the storm had not yet happened to knock their wash bays out], the car would have been cleaned and ready. On signing the paperwork with finance, I asked about getting my custom tags across to the new car, and was told "oh we don't do that you have to do it yourself once the new tags come in"...wrong! DMV was pretty pissed when I called to ask them the process, they asked me to file a complaint against the dealership as apparently it was not the first time this had happened. The dealership is the only one who can process this transfer at time of sale, as the DMV needs the dealership to complete the forms to ensure the plates are legal. Out of interest, the one time they did get back to me - I went to the dealership to get the cargo cover they said was there ["oh I thought Parts would have reached out to you" says Romeo the sales guy....no, you are the sales guy, you should be on top of this!] So, that was all on 2/20/25, and here we are 3/23/25 and things are still not resolved - I have called and spoken with the sales rep [Joey Romeo], the sales manager [Rusty Sanders]; multiple times in the last weeks - both spoken to them live and then followed up on text and VM's....and you'd never believe it - they ghost and ghost and ghost. They only surface when I message Brittany Busby [Customer Experience Manager who emailed me 4 days after I bought the car to ask about my experience...I told her I would hold off as there was a laundry list of poor service and I was patiently waiting for them to resolve it]. Mind you, she never contacted me back, she just went to the sales folks and must've pushed them to reach out to me [a colossal waste of time as I've already shared]. The car is awesome, I am a Santa Fe fan so the purchase was a no brainer. I change my car about every 2 years, so definitely a repeat customer [not at Hileys though, obviously]. I have driven all the luxury cars [Merc, Lexus], and am very pleased to be in a Santa Fe - however, in all my years of trading cars, this is by far the worst service I have ever experienced. My first [and last] experience with Hiley - fortunately there are other dealerships near me - and fortunately I love the car. Waiting on my new tags, will have to go and pick them up at the dealership [ugh]......people have choices, competition is stiff, this Hiley Motor Group has been around for a long time - I am sure this is not the service standard the Hiley family are proud to deliver. More
by texun2000
