Hiley Hyundai of Burleson

I would like to extend my sincere gratitude to the service department for the consistently excellent experience I have at Hiley Hyundai of Burleson. During my recent visit, both my Service Advisor service department for the consistently excellent experience I have at Hiley Hyundai of Burleson. During my recent visit, both my Service Advisor and Mary the Service Supervisor went above and beyond to ensure everything was handled smoothly. It is clear that being customer-oriented isn't just a slogan here; it is the standard of practice. A few things that stood out: • Professionalism: The communication was clear, honest, and timely. • Consistency: Every time I bring my vehicle in, I receive the same high level of care and attention to detail. • Customer Focus: The team genuinely listens to concerns and works hard to provide solutions that put the customer first. Thank you for maintaining such a high standard of service. It is the reason I continue to trust Hiley Hyundai with my vehicle and why I highly recommend your service department to others. More

David K. and Matt are the best!! David K. Was very patient and informative making sure we knew all the safety features and extras on the Hyundai Palisade. dav and Matt are the best!! David K. Was very patient and informative making sure we knew all the safety features and extras on the Hyundai Palisade. david answered all the questions that we had regarding the vehicle and more.. Matt (finance) went over and beyond to get the numbers where we needed them, and to make sure we were comfortable with the payments. I had bought a 2024 Tahoe in July of this year spontaneously and really just didn't think it through, I ended up not liking the vehicle, it was just too big. The whole experience with the previous dealership was horrible, Matt and David understood the situation, and both worked so hard to make this experience better. I would recommend this dealership and these two guys to anyone that is interested in buying a new car.. David and Matt are awesome people and I am very grateful for the experience and willingness to get me out of the Tahoe.. so please if you are thinking about buying a new Hyundai go to Hiley Hyundai in Burleson and ask for David K. and Matt.. they are the BEST!! More

Great place to bring your vehicle to get serviced. I like the informative multipoint inspection videos and ease of adding additional services if needed. I like the informative multipoint inspection videos and ease of adding additional services if needed. More

Staff is very friendly and car was returned in excellent condition. I would recommend to anyone I know condition. I would recommend to anyone I know More

Super easy place to do business. No hard sell. No pressure. I knew what I wanted when I drove onto the lot. I drove off with a new car within 3 hours. Easy peasy! No hard sell. No pressure. I knew what I wanted when I drove onto the lot. I drove off with a new car within 3 hours. Easy peasy! More

Received a text message stating "many specials" to include low or no down payment on the purchase of a new Hyundai. I asked if I could have them run my credit to see if any lender would work with me. include low or no down payment on the purchase of a new Hyundai. I asked if I could have them run my credit to see if any lender would work with me. Submitted the app and was told some lenders would work with me. After arriving, I found none of this to be true. It was just a waste of my time and their salesman's time. My trade was valued over $4000 less than the appraisals I had previously received elsewhere. More

Everyone at Hiley was extremely kind, helpful, and straight to the point. Would absolutely recommend them to friends and family, and will likely return here for our next car. straight to the point. Would absolutely recommend them to friends and family, and will likely return here for our next car. More

Quick, easy, no hidden fees. I found the right car online and worked out the price remotely. The next morning I was driving my new car. Other dealers should take note and adjust. I found the right car online and worked out the price remotely. The next morning I was driving my new car. Other dealers should take note and adjust. More

This is our 2nd Santa Fe purchase from Hiley Hyundai and first Hybrid. We were able to negotiate the price beforehand so that part was painless. We came in on Saturday so the wait to finalize the paperwork first Hybrid. We were able to negotiate the price beforehand so that part was painless. We came in on Saturday so the wait to finalize the paperwork was a little long…business is booming. We highly recommend David Kabar and Internet Sales Manager, Victoria Hiter. More

It’s Hiley unlikely that I will ever recommend Hiley (any dealership of theirs) in the future. We purchased a car on 11/16. We did not drive the car until 11/19 whenever we were able to put a separate insura dealership of theirs) in the future. We purchased a car on 11/16. We did not drive the car until 11/19 whenever we were able to put a separate insurance policy on the vehicle. The day we drove it, the transmission started slipping and shifting strangely-didn’t feel right. We called them and they told us to take it to a Chrysler dealership which we did. That dealership had it for three days and could not look at it so they gave it back and told us to bring it back on 12/16, which we did upon their diagnosing the car they found that the transmission was leaking and needed to be replaced, the struts and sway bar also needed to be replaced along with the radiator, the thermostat had issues as well. All of this was wrong with a car that went through their intense reconditioning review that we get charged for. After we sign for the car, the finance guy said they spent $3000 and fixing an oil leak, so just sweet thing to say after you sign for a car. Had I known that before I purchased the car I likely would not have bought the car, It would probably only be a sign of what was to come. I have reached out on multiple occasions via email to find out how they can make this right. Eventually, finally, someone calls me he has no intention of making it right. Thank God, we did purchase the extended warranty, but we have now used almost half of the limit allotted for the extended warranty (the limit is what you paid for car) within the first 30 days and the warranty company is putting in a used transmission. So we have to hope and pray for the remainder of the 23 months of our warranty that we have no further problems. I simply asked to be reimbursed for the extended warranty price because of the circumstances here. The car should have never been put on the lot like this, but from when I’m reading of other people’s experiences, this has been very common with the dealership. What if I had not bought the extended warranty? How would that have made their dealership look? They don’t care is the answer. More