Hiley Hyundai of Burleson

I brought my Tuscan for a blown motor.Took 8Months to I brought my Tuscan for a blown motor.Took 8 Months to give it back.Lies,3 oil leaks later would not respond to messages,This is your request for mor I brought my Tuscan for a blown motor.Took 8 Months to give it back.Lies,3 oil leaks later would not respond to messages,This is your request for more info about my Tuscan. I had a blown motor Hiley had nothing but a small block engine to replace my large block engine.They then told me several fuses were gone and the fuel pump was not working plus. other components. I took my vehicle back at least 3 times for the same oil leak from the oil pan.Service told me It was fixed.I would go home with it and it would leak all over my driveway.I would take it back and they would treat my wife and I the same as before.Denials blaming it on another mechanic. Now since I asked for the paperwork on the repairs,They will not answer e-mails,texts or phone calls. My wife finally got ahold of service and she Could not bring it in for a month.but if she dropped by they would look at it. I have a problem taking it back their . I am a disabled Vietnam Veteran and I deserve to be treated with respect.I have more issues with Hiley Hundui.I do not recommend this dealership to anyone. More

This was our first time with Hiley Hyundai Burleson and it was an excellent experience if we have to trade in the future will go back Alejandra and Cody were the best it was an excellent experience if we have to trade in the future will go back Alejandra and Cody were the best More

If I could this place, a zero I would. I been before had a manger tried to pull fake number on cars. It was a couple years though maybe they would change nope, they lie they will beat any price. They will a manger tried to pull fake number on cars. It was a couple years though maybe they would change nope, they lie they will beat any price. They will not the person lies to you, keep asking the same question you answer he would ask you again. Went up there to look to lied over and over again I pointed out the dealer add on sticker and why do they charge for the 3 free oil changes, they claim you only get 2, lie! They also charge you for the gas they put in! It said to have pin stripping yet no of them had it. They will pull your car not worth anything I showed the bid I had from other dealers. Do not waste your time at this lot, its hot inside the building they do not know what AC means. You want the run around be lied to go here! More

This is the 3rd car I have purchased from Hiley's Hyundai in Burleson. Have been well pleased every time. This time I bought a 2020 Hyundai SantaFe . I really love it. All the driver assist modes are wond in Burleson. Have been well pleased every time. This time I bought a 2020 Hyundai SantaFe . I really love it. All the driver assist modes are wonderful. Robert Young the Salesman was so intutive at realizing just what I was looking for, the first SantaFe he brought out was perfect. I would also like to add his conversation made it evident he was a Christian man. I hope he is still at Hileys when I am ready to trade cars again. More

Snobby place, but Savannah was very sweet. They have good cars. My Elantra has more scars and noises than I realized before buying it last week; we were not able to test it on the highway, which is why we di cars. My Elantra has more scars and noises than I realized before buying it last week; we were not able to test it on the highway, which is why we did not notice the problems. Cody in Finance is hysterical. More

This was my first experience with Hyundai and it was fantastic. The salesman worked perfectly within the framework I gave him. The finance manager got me right where I needed to get. There was not pr fantastic. The salesman worked perfectly within the framework I gave him. The finance manager got me right where I needed to get. There was not pressure or over-selling. They really listened and help me get what I needed in the price range that I had to have it in. I drove away with a 2020 Hyundai Sonata SEL. Great car and great warranties to back up their product. More

Purchasing my Tucson was the best experience I have had working with a dealership. They did everything they could to get me in my car. That was a lot of work. I have been a customer for a while and have ha working with a dealership. They did everything they could to get me in my car. That was a lot of work. I have been a customer for a while and have had nothing but good experience with the service Dept as well. More

Purchasing my 2021 Palisade was a pleasant experience and this might be my most favorite car I have ever had. Jesse Ortiz and Brandon Smith provided excellent customer service. Their knowledge of the car w this might be my most favorite car I have ever had. Jesse Ortiz and Brandon Smith provided excellent customer service. Their knowledge of the car was extensive and the purchasing process was easy. I never once felt pressured to settle on a car or payment. John (cannot remember his last name) was our finance person and he was very helpful in explaining everything. I would recommend this dealership and would definitely recommend Jesse, Brandon and John. More

Told them what I was looking for and left in exactly what I was looking for. Brad was very helpful and a delight to be around. I was looking for. Brad was very helpful and a delight to be around. More

Fraud, Lies, & More Lies We went to Hiley Hyundai to look at new vehicles right at the COVID outbreak was becoming more well-known. But there we no official orders to stay hom We went to Hiley Hyundai to look at new vehicles right at the COVID outbreak was becoming more well-known. But there we no official orders to stay home at the time and the dealership was accommodating test drives and such. That day I chose a 2020 Hyundai Santa Fe but the color and model I wanted was not available aside from the one we'd driven. We pointed out that there were dings in the paint and bubbles in the chrome grill. The dealership admitted these flaws, that this NEW car was imperfect before handing off. They offered to either a) order another car and we could wait or b) that since the issues were cosmetic, we could come back once the virus had calmed down and they would fix the dinged paint from transport and replace the chrome that had bubbled up places and areas that were obvious manufacturing problems, NOT wear and tear. Since we the issues were cosmetic and I'd dealt with Hiley regarding service on the Santa Fe I currently owned (at the time) and had enjoyed stellar service, I had no reason to believe they would do anything but hold to their word and make the banged up 2020 Santa Fe as good as new as they had promised. Roughly six weeks later, we brought in the car once it was safe to do so with a pandemic in play. They provided a rental and kept my car for some time. I had no reason, given the length of time they kept the car, to imagine they'd done such slap-shod work. When I finally went to pick up the car, it was as if they'd done nothing. Not only did they charge me to for touch-up paint which I confusingly and grudgingly agreed to (thinking they'd done actual body paint work, not bought a touch up pen), but they touched up the chrome only on one side and with paint. They did NOTHING to repair the grill of the car with where the chrome was bubbled and delaminating...which is a manufacturing issue not a wear and tear problem. This issue occurs when the composite is hit with an electric charge. This then is when the chrome adheres to the material. If there are any imperfections, you will get bubbles or areas where the chrome doesn't adhere properly. They also listed on the invoice they had washed and vacuumed the car, but the car was filthy and there was still grass all over the floorboards from when I'd been transporting plants before dropping off the car. This only fuels my suspicion they did as little as possible, if anything to the vehicle. I was extremely angry. I told him the car hadn't even been washed, and he assured me it was pollen. The manager of the dealership came out, allowed me to take the rental car home and asked me to give him an opportunity to make it right. Apparently, his idea of making things "right" was to have his salesperson, Mr. Fansler, insinuate that he'd made no such agreements with my husband and that we must have been mistaken, that he'd only agreed to touch up the nicked chrome (even though we have the fact the car was damaged in transport in writing). Not only did the dealership essentially insinuate that no such agreement was made and that we were responsible for the damage and must, I suppose, have made up the problems, they refused to fix any of the damage they'd promised to make right if I purchased the car that day. They've done nothing but play dumb that we never pointed out the other problems and that this must all be figments of our imagination. I am beyond vexed that there is nothing I can do. Against my better judgement, I bought a banged up new car from Hiley. They KNOWINGLY sold that car with a promise to fix the cosmetic damage and now have reneged on their word. Not only that, but the touch ups they did to the paint are horrific. It looks like someone cut loose a five-year-old with a bottle of OPI nail polish on my car...the areas they actually bothered touching up. I put $10,000 cash down on a vehicle, bought a new car, did everything in good faith and now every time I look at what should have been my birthday present I feel ill. I feel extorted and duped. These were simple cosmetic issues that were there when we took hold of the car. Hiley KNEW that and they are now playing as if they didn't. My husband went to pick up the car again today after all this. They again, didn't bother washing or vacuuming the car. It was filthy and the floorboards STILL covered in grass. This is WRONG, and unfortunately, there is nothing I can do other than drive a banged up 2020 Santa Fe. I've launched a fraud complaint with Hyundai Corporate and filed a complaint with the State AG, the BBB and even consulted an attorney. If anyone is curious about the veracity of my complain, feel free to look to my one-star Google review that includes pictures. More