Hiley Acura

Horrible Customer Service Spoke with the salesman on Saturday came in to discuss my situation with the salesman and I cried because I was frustrated with the whole deal. They t Spoke with the salesman on Saturday came in to discuss my situation with the salesman and I cried because I was frustrated with the whole deal. They tried to put me in another vehicle that I was not satisfied with but they kept telling me that this would make the situation better. I gave in and signed the contract under duress but after speaking with family realized this was not the best deal, my payments had went up after them telling me the payment would go down, and then when I came in to let them know I wanted out of the contract the next business day they told me that legally I couldn't come out of the contract. The car was not in my possession it was still being worked on (why would I want a car paying more money and is not in A-1 condition. They threatened to kick me out of the office when I mentioned a lawyer and still tried to get me in another car saying that I was still stuck in the contract. Still no car. Requested the manager was told that he does not come out and talk to customers. What kind of customer service is this? Noone is helping More

Wazzup Running Man Bradley Rice ran all over the dealership trying to please my stubborn sister. After all was said and done he did an EXCELLANT job. You got a great emp Bradley Rice ran all over the dealership trying to please my stubborn sister. After all was said and done he did an EXCELLANT job. You got a great employee in Bradley Rice. Keep him. More

Great dealership, friendly and professional Came in to look at a jeep wrangler but after discussing it with our sales man James Jones he talked about needs and we decided to look at other jeeps Came in to look at a jeep wrangler but after discussing it with our sales man James Jones he talked about needs and we decided to look at other jeeps and we ended up spending less and my wife is very happy with her jeep grand cherokee. It's very nice. Thanks James saved money on the purchase and lower insurance because the wrangler would have been more costly. More

Great experience, very welcoming and helpful. My salesman Dung was very helpful, friendly, and honest. Didn't feel pressured at all from him and he made the best deal possible for me and the deal My salesman Dung was very helpful, friendly, and honest. Didn't feel pressured at all from him and he made the best deal possible for me and the dealership. Highly recommend for the great customer service. More

Salesman Dung I spoke to Dung for the first time on the phone where he was very helpful. We then made an appointment to meet and fill out paperwork and test drive I spoke to Dung for the first time on the phone where he was very helpful. We then made an appointment to meet and fill out paperwork and test drive some cars. He was understanding of where I wanted to keep my payments and what I could afford to put down and worked with finance to help me get into a car. I love my car! We drove a few and he listened to my concerns about one of them and immediately found something else for me to drive. Once I found the perfect car I worked with Robert Pyron in Finance. He was also very helpful and when we ran into some issues he worked with the bank to make sure I could drive away happy! I would definitely recommend Dung Hoang, Robert Pyron and Mac Churchill Acura for your next pre-owned vehicle! Thanks guys!!! More

Poor Customer Service Visited this dealership on Saturday April 16 as a result of the airbag recall. I was given the option of getting another vehicle or a rental with a w Visited this dealership on Saturday April 16 as a result of the airbag recall. I was given the option of getting another vehicle or a rental with a was scheduled appointment for 3pm when i received the call from Mac Churchill on Wednesday April 13. When i got there, i was asked what my preference would be, buying another car and getting the FMV on my old car or a rental car. I opted for the rental and that was when i was told the rental car services closed at 2pm and as such could not get a rental. I am very frustrated with Mac Churchil for not being upfront and letting me know the hours of the rental before confirming my appointment for 3pm. I had to drive a long distance to make it to this 3pm appointment and make significant adjustments to my schedule only to be told to there isnt nothing that can be done but for me to return the next day if i want a rental. The sales person just left me there unattend after i expressed my concerns about having to make that long communte again. He told me he was going to be back but never showed up. Basically i drove out there and was to told to come back the next day with zero service offered. This made me feel t i was not given full disclosure on the timing for services. I was never told a 3pm appointment for a recalled part on my vehicle would mean i would not get a rental that day and a waste of my time and safety to drive to fort worth, tx. I felt deceived, lied to and treated poorly and unjust. I felt the whole intent was to get me to buy another vehicle and was not provided the appropriate customer service. I am concerned i cant trust the services and the people at Mac Churchill. I take my car there for servicing but i am very concerned i will be lied to and have reconsidered taking my car to another dealership.Loyalty, trust and integrity is something i value a lot and that i why i chose to deal with Mac Churchill each time i need services inspite of the distance but with this experience, i have come to learn that isn't so. Time is of the essence and if the intent was for me to buy a car instead of a rental, i can appreciate it if my time is not wasted. Time is of essence, cannot be regained. No amount of money can equate to trustworthiness. More

Love my New Car and My Salesman Mark was very helpful and knowledgeable ... He made my car buying experience a breeze! Be sure to ask for Mark Smith for a great transaction! Mark was very helpful and knowledgeable ... He made my car buying experience a breeze! Be sure to ask for Mark Smith for a great transaction! More

Bait and switch Emailed Mac Churchill Acura about a Toyota Sienna they had for sale. Response to me indicating the Sienna was still available. Received a call from th Emailed Mac Churchill Acura about a Toyota Sienna they had for sale. Response to me indicating the Sienna was still available. Received a call from the one of their salesman (Warren G.) to set up an appointment and view the Sienna, which he confirmed was still available for sale. The day before my appointment, I called Mac Churchill Acura to confirm the Sienna was still available for sale, in which another salesman, Robbie, told me that it was. The morning of the appointment, received a call from Robbie confirming my appointment and that the Sienna was still available for sale. When I showed up for my appointment, I was shown a Honda Odyssey and informed that the Toyota Sienna was no longer available for sale. More

WHAT A POSITIVE EXPERIENCE I had no Idea getting a new car was so easy....Wish I had come in sooner...Being an elderly woman and trying to get a new car frightened me a little. I had no Idea getting a new car was so easy....Wish I had come in sooner...Being an elderly woman and trying to get a new car frightened me a little...But everyone involved made it a walk in the park....the monthly payments were fit to suite me...and the car which they personally selected for me was even better....Didn't have to walk all over the lot looking for something and at my age who needs it....Thanks so much...Light and Love.....Helen Jones- Jackson More

My salesman Ped I recently purchased a Bmw 328i from Mac Churchill, and I must say I am elated by the work of my salesman Ped. He went above and beyond to help me out I recently purchased a Bmw 328i from Mac Churchill, and I must say I am elated by the work of my salesman Ped. He went above and beyond to help me out with my situation and get me a car I had no intentions of getting because I figured I couldn't. Ped was on the ball, keeping me informed of the whole process, (6 days), and working diligently to make sure I had all my questions and concerns answered. This man knows how to communicate and has great knowledge of the car business. I'd highly recommend coming here for your next car and to as well, seek out Ped! Peace and Blessings. More