Hiley Acura

The worst car buying experience ever! This dealership sucks big time. The only reason I bought my car is because its the one I wanted. 1st , I was lied to by one of the finance managers. This dealership sucks big time. The only reason I bought my car is because its the one I wanted. 1st , I was lied to by one of the finance managers. And I recorded it in video. He tole me he would not do i credit check since I was approved with the bank. And he actually did to get a kick back from the bank. Then after signing paper work. My sales guy tells me they sold me on the wrong car and they made a mistake. The car I wanted was listed cheaper and my sales guy tells me he needed more money. 300 more to be exact. That was a joke. After i left. He called me back in to talk to anther director and gave me some bogus story about why he ran my credit without my authorization. I now put 500 more down to take the car. Before I take it, i listed everything that was wrong. I was assured it would be fixed. After talking and dealing with different sales reps, because my original sale rep kept ignoring my calls and texts, I drop my car off for service. Which i was told it would be ready the same day. 3 days later when I pick it up. Nothing I listed to fix was not fixed. Not to mention the greese stain that was left behind on the floor matt. Didn't even have the audacity to wash it. I DON'T RECOMMEND THIS LOT TO ANYONE! More

Interesting Experience I drove over 350 miles to MacChurchill to buy a used vehicle. I talked with Bryant over the phone several times about the vehicle, confirmed its avail I drove over 350 miles to MacChurchill to buy a used vehicle. I talked with Bryant over the phone several times about the vehicle, confirmed its availability and that it would not be sold before I arrived. I was repeatedly assured that the vehicle was waiting on me and I didn't need to do anything further. When we arrived for our appointment (after getting up at 3am and driving), we were informed that Bryant had called in and the vehicle had been sold the night before. No one had called to inform us of the vehicle's sale. I was highly disappointed in the lack of professionalism displayed overall at the dealership. I was repeatedly told that "these things happen", which I can understand to a degree. In my opinion, basic courtesy would be to extend a phone call to inform someone that the car has sold (especially if they were driving 350 miles to buy the car). It was also slightly shady that Bryant was "running late" and then "called in sick" to our scheduled appointment...especially considering the circumstances. I really do understand that people have life occurrences, but overall it left a bad taste in my mouth for the dealership and the sales staff. Joseph Trinh was the salesman who was initially taking care of us when we arrived , and he was very nice and apologetic. He tried very hard to find us a vehicle that was comparable, but ultimately they were not able to do so. I negotiated with 4 different managers, but in the end they were unable to match prices of other dealerships. I went in to buy a mid-level vehicle from MacChurchill. I ended up buying a top level vehicle from another dealership, with similar miles to the MacChurchill vehicle, and I payed $2k less for the top line vehicle. More

Great dealership Recently bought a used Acura RDX from Dilip Patel at Mac Churchill Acura and it was a great overall experience. He was very helpful and willing to ass Recently bought a used Acura RDX from Dilip Patel at Mac Churchill Acura and it was a great overall experience. He was very helpful and willing to assist us with whatever we needed. The rest of the staff was also very helpful and willing to work with us. Great experience and great people at this dealership. highly recommended. More

Worst exp xxxx these people. They're the worst. Nothing but lies and empty promises until you sign then no one answers or returns calls. Wont be doing ANY more xxxx these people. They're the worst. Nothing but lies and empty promises until you sign then no one answers or returns calls. Wont be doing ANY more business with ANY of their stores. May even try to see if I can get ahold of their corporate rep for the region and see how high up the ladder this will get before I get what I'm owed. More

Dream Experience We arrived apprehensive not knowing if a pushy salesperson would take advantage but very quickly we were placed at ease. Salvador narrowed our selecti We arrived apprehensive not knowing if a pushy salesperson would take advantage but very quickly we were placed at ease. Salvador narrowed our selection to 3 vehicles and once we chose our dream Cadillac SRX he made sure that the numbers fit our budget. They discounted the price significantly to accommodate our finances. Everything came together perfect and we drove away feeling exceptionally good. More

Excellent Service I was referred to Jim Haas and I am so glad we came to see him! We bought a vehicle from Mac Churchill and I couldn't tell you how impressed I was wi I was referred to Jim Haas and I am so glad we came to see him! We bought a vehicle from Mac Churchill and I couldn't tell you how impressed I was with his service! I will recommend him to all of my friends in need of a vehicle! Great service, very knowledgeable, top notch! We had a great experience! We will be back! More

BEST ACURA AFTER OWNING 9 ACURAS I have bought/leased 9 Acura/Honda vehicles 2 of which were from MacChurchill Acura and I have to say that they are the BEST DEALERSHIP that I have ev I have bought/leased 9 Acura/Honda vehicles 2 of which were from MacChurchill Acura and I have to say that they are the BEST DEALERSHIP that I have ever dealt with. The salesman, Mike Weide, and Finance team, was awesome in meeting my needs. Mike was very knowledgable and helpful in 2015 and again in 2017 when I acquired my second TLX. There Service department is also great. I would recommend all of my friends and family to buy/lease from MacChurchill. Sincerely, Scott Parker More

Great place to buy a car! Last week i purchased an Acura tlx from Jim Haas.. he is truely an exceptional person.. very helpful and knowledgable in helping me. Great customer se Last week i purchased an Acura tlx from Jim Haas.. he is truely an exceptional person.. very helpful and knowledgable in helping me. Great customer service skills and well mannered and still professional.. I will definitely recommend him to my friends and family . Mac Churchill Ft Worth , Tx .. Love my Acura !! More

Even Better I love Mac Churchill so much, that I wanted to show how positive reviews get posted. They love to charge you more than they should. You will walk aw I love Mac Churchill so much, that I wanted to show how positive reviews get posted. They love to charge you more than they should. You will walk away happily paying thousands of dollars more. They love to entice you with sticker prices and then help convince you that it is in your best interest. Go there today to find the best possible deals to blow away your budget. Be happy about the reconditioning fees as it will make your old car new again. Be happy for spending $1500 to have them wash your car! More