Hilbish Ford

I brought my Focus ST in to have a TSB performed for new motor mounts as I was experiencing a problem that was well documented online by other owners. I contacted Hilbish (who was not the dealership I purc motor mounts as I was experiencing a problem that was well documented online by other owners. I contacted Hilbish (who was not the dealership I purchased the vehicle from) to explain my concern. Terri had me bring the car in at my convenience with no appointment so they could verify it had the parts that needed to be replaced. Hilbish had my car in the air for just a few minutes, just long enough to look at the parts on it. With in a minute or so Terri got me out of the waiting room and said she ordered the parts and would be in touch when they arrived to set up a time to have the work done. Fast forward two weeks and two major holidays, I spoke with Terri again and was told the parts were in and asked what day could I bring it in for work. They preferred to do the work on a weekday, to which I said I would have to have a loaner to get to work, and was told it wouldn't be a problem at all. I dropped the car off this morning, was set up with a loaner from Enterprise on behalf of Hilbish, and was on my way to work within about 30 minutes. When I dropped the car off I asked Terri to have a tire balance and rotation done as I was noticing some wheel vibration, and it was approaching time for one. Later on that day I got a call from Terri that the car was ready for me to pick up. When I arrived, she explained to me that in addition to the motor mounts being replaced (per TSB), she had the tire rotation and balance taken care of under warranty as well. Further more, they noticed the tires beginning to feather a little bit and performed a 4-wheel alignment, again under warranty! I'm very leery about who I let work on my vehicles (especially from bad experiences with other vehicles in the family from other dealerships), but I noticed Hilbish had significantly higher reviews than other Ford dealers within reasonable distance, and now I see why. Thank you Terri, and Hilbish, for your outstanding customer service and prompt work on my car. You've earned a new customer! More

The price of my 2004 Dodge 1500 was $5,000 higher than NADA / Kelly Blue Book value. Major mechanical problems were discovered the day after sale. Also, the top of the cab needs repair and the bumper need NADA / Kelly Blue Book value. Major mechanical problems were discovered the day after sale. Also, the top of the cab needs repair and the bumper needs to be replaced. The vehicle has been wrecked per Car Max appraisal. I bought the truck for $ 12,899, the appraised value 30 days after purchase = $ 3,000. I feel like I purchased from "Slim Shady's" Used Auto Sales. The dealership did not handle this transaction ethically. I should have done my research prior to purchase, but I trusted the dealership. I was told the truck got 18 mpg, it gets 13 - 15. I drive 25,000 miles per year so this is significant. My fuel cost is 28 % higher than what was represented by the Salesman ( Slim Shady ). I know that I have no recourse. I am screwed. More

This dealership has cars listed on Craigslist with a message 'Call dealership for pricing". So we did. The price we were quoted was $2000 less than the actual price. And the actual price was more tha message 'Call dealership for pricing". So we did. The price we were quoted was $2000 less than the actual price. And the actual price was more than twice what the Kelley blue book value said we should "expect to pay a dealer" for the car in question. Their only response when questioned about this was "we made a mistake". Sounds more like bait and switch to me. So shop here at your own risk. More

I want to thank the finance team at Hilbish Ford for helping my son pick out his new truck. I have always been a Ford man and have bought several cars from Hilbish in the past. My son who has been out o helping my son pick out his new truck. I have always been a Ford man and have bought several cars from Hilbish in the past. My son who has been out of college for three years now and had been promoted three time since starting his first job finally decided to buy his first new truck but wasn't sure which one. Thanks to the finance manager at Hilbish my son was able to make up his mind and is now enjoying his brand new Dodge 2500 Heavy Duty long bed crew cab Cummings powered truck. It was an easy decision after the crappy way he was treated at Hilbish, being told there is no way you're getting a new diesel truck you should try for a smaller gas truck and you might get that he said. My son told him no he wasn't settling and would get what he wanted on wouldn't buy anything, to which their finance manager said "good luck with that". Being told you aren't deserving of a new vehicle is one thing basically having someone laugh in your face is another. The next week we went to Stevie White Dodge and an hour later he was signing on the dotted line, makes one wonder if this clown even tried. I will never buy anything from Hilbish again... More

Once again I chose Hilbish Ford for my new vehicle purchase. In the past I have always had a great experience with them, and this time was no different. Jason was very patient, and helpful while I dec purchase. In the past I have always had a great experience with them, and this time was no different. Jason was very patient, and helpful while I decided which F-150 I wanted. After I decided he, and Tom (Sales Manager) worked together to give me a great deal on the new vehicle. They also gave me an extremely fair price on my trade-in. I highly recommend giving Hilbish a visit the next time you are looking for a vehicle. Ask for Jason, he is a very nice peoson to work with. More

it was a great experience i would recommend my friends to hillbish ford of kannapolis nc and i hope everybody as a good experience like i did hillbish ford of kannapolis nc and i hope everybody as a good experience like i did More

Just made a deal for the Wife a 35th wedding anniversary present. Charlie and Jason were extremely helpful, and professional through the process. The price was absolutely great. This is the sixth new car I present. Charlie and Jason were extremely helpful, and professional through the process. The price was absolutely great. This is the sixth new car I have bought from Hilbish, and will not be the last. More

Our salesman, Mr. Rowland, was friendly, professional and very helpful with the leasing process associated with our new Ford Edge. This is the second vehicle we have leased through this dealership and will c very helpful with the leasing process associated with our new Ford Edge. This is the second vehicle we have leased through this dealership and will continue to use it as a source for our new vehicles along with the service associated with them. I would strongly recommend both Mr. Rowland and this dealership to friends and associates. More

When we bought our used car last month I was so impressed with the helpfulness and care I received. The saleman and used car manager couldn't be nicer. I believe they would have handed me the moon, if possib with the helpfulness and care I received. The saleman and used car manager couldn't be nicer. I believe they would have handed me the moon, if possible. Little did I know, due to the car needing some repair/cleaning, my nightmare was beginning. First, I had to submit important documents TWICE because they lost the first copies. I waited over a week (not able to drive the car), waiting for a one day repair to be made. Everytime I spoke with the used car department, I mentioned that the backseat needed cleaning. They failed to take care of this issue, then were rude to me because "they couldn't REMEMBER the agreement." I had to obtain a copy of the agreement, and there it was written in plain English. My husband had recorded a call where the used car manager assured us that the work would be done. We never received an apology for their mistake :( They just dismissed us and walked away. Hilbish Ford...you SOLD me a car, you didn't GIVE me a car. NEVER treat your customers in the shabby manner you dismissed me today!! I will never step foot on your lot again!! Count on it!! More

In the last several months I have needed some service on both of my Ford vehicles, oil changes, inspections, parts replacement etc. Each time David or Kelly took time to listen to what was needed, and took both of my Ford vehicles, oil changes, inspections, parts replacement etc. Each time David or Kelly took time to listen to what was needed, and took care of the service in a timely manner. With my 2011 F150 I even spoke with the mechanic (sorry I don't know his name), and David together. They listened as I explained the problem, and the vehicle was fixed right the first time. On each ocassion the vehicle was returned clean. In my opinion that is what is known as "great service". Many thanks to the Hilbish service dept. More