May 26 update regarding our 2019 Ford Edge Titanium experience with Hilbish Ford and Ford Customer Care. After opening Ford Customer Care case #CXH-08017492-P1H0G4, we were advised the dealership and Ford were supposedly communicating regarding the diagnosis and repair recommendation. However, no meaningful follow-up was provided. When contacting Ford Customer Care again, we were quoted over $3,500 in repairs, yet no documentation or explanation was provided showing: * whether TSB 21-2389 or TSB 19-2331 were reviewed, * whether PCM/TCM software updates were checked, * whether adaptive relearn procedures were performed, * or whether less invasive correction steps were attempted before recommending major mechanical repairs. The dealership directed us to Ford Customer Care, while Ford Customer Care directed us back to the dealership. As a customer, this back-and-forth without technical transparency is extremely frustrating. At approximately 59,000 miles, we expected a clearer diagnostic explanation and evidence supporting such significant repair costs before being advised to authorize major transmission-related repairs. Very disappointed with the lack of communication, technical detail, and ownership of the issue.

I went in with a shift solenoid on a f150 4x4 hade 99,000 miles they said it needed a replacement transmission , installed reman. ford 8/12/25 $ 8,000.00 ,at 99,456 a miles down with transmission bad shift solenoids without truck for 2 days , 99,794 down for 10 days without truck said stuck piston in transmission , back with Transmission down 1/23/26 with 100,0992 miles replacing discs and pump for a 1/23/26 repair without truck for 3 weeks and then requested vehicle which did give till 2/25/26 for my truck pickup , i have now a truck with 101.250 miles with delayed shift , hard shift dealer said check back in 10 days to see if they can check it . is it the dealership or is this the parts that Ford are now using in their products???

We had such a great experience at Hilbish Ford! Our salesman, Will Martin, was excellent. He was knowledgeable and so helpful. The process was smooth and the Ford truck we got is perfect. The Preowned Vehicle department was a great place to do business with; the finance department was also top notch. My husband and I highly recommend this place.

Every experience I have had with Hilbish, from buying to service, has been nothing short of excellent! Highly recommend this store for all of your automotive needs!

Wonderful service! Love my car❤️. The process was seamless and I would definitely recommend them to family and friends!!!

I have bought 3 vehicles from them in the last 18 months and each experience was as impressive as the next. I have bought 2 off the lot and they found me the other one I was looking for. Quick and stress free! Everything was shared upfront and I will be back when the time comes! Now they service all my vehicles and the service department is just as impressive!