Hilbish Ford

This is my favorite service department at any dealership EVER!! They are kind and considerate, quick and honest. I recommend them to all of my co-workers and friends. Two co-workers even purchased cars h EVER!! They are kind and considerate, quick and honest. I recommend them to all of my co-workers and friends. Two co-workers even purchased cars here from my recommendation. It just doesn't get any better! More

"AWESOME EXPERIENCE" The experience I had with Hilbish "AWESOME EXPERIENCE" The experience I had with Hilbish Ford Lincoln Mercury really changed my perception of car dealerships. Often times it is so dis "AWESOME EXPERIENCE" The experience I had with Hilbish Ford Lincoln Mercury really changed my perception of car dealerships. Often times it is so discouraging when trying to purchase a vehicle. Ecspecially for those of us who have "Challenging" credit. A lot of dealers stigmatize you before you even start filling out the paper work. But I can truly say that I felt respected and valued as a customer no matter what the circumstance. The efforts and friendliness of the staff at Hilbish really made me feel like family. Thanks for all your help in getting me in a reliable vehicle and I look forward to a lasting relationship/friendship with Hilbish. Sincerely Belinda Mills More

I can't say enough about the friendly people at this dealership. Terry told me he would do his best to find me a car and he did. He listened to my needs and what I was looking for. Super service and fri dealership. Terry told me he would do his best to find me a car and he did. He listened to my needs and what I was looking for. Super service and friendly personality made a wonderfully relaxed buying experience. My credit isn't the best. It has issues. Thomas worked very hard to get me a loan I can deal with. His warm personality, customer service made me feel at ease. Everybody I came in contact with at Hilbish Ford was just so friendly. It feels like a big family. You can't find a better place to buy a car. I go there for my next car. Thanks, D.Ramseur More

After being subjected to unethical sales tactics from other Charlotte dealerships, purchasing a vehicle from Hilbish Ford was a relief. The entire staff of Hilbish Ford was courteous, honest and knowledg other Charlotte dealerships, purchasing a vehicle from Hilbish Ford was a relief. The entire staff of Hilbish Ford was courteous, honest and knowledgeable. They weren't just trying to make a sale but rather establish a future sales relationship. Ron Bricker immediately accessed a fair price for my trade, where as other dealerships quoted the value less then the Kelly Blue Book. Herbie Oxendine was very thorough and made sure I understood every aspect of the sales procedure. After purchasing my new Mustang, Terry Myers took the extra time to explain the Sync features and go over vehicle options. I could not be happier with the sales experience at Hilbish Ford and I love my car! Don't waste your time going to other dealerships. More

the service was excellent, friendly atmosphere, Terry and Thomas was very helpful in getting us in what we wanted. i would recommend the dealership to all my friends and family. they really made u feel like Thomas was very helpful in getting us in what we wanted. i would recommend the dealership to all my friends and family. they really made u feel like you where at home. in the future we will be buying our other cars from them,. the prices were great. would like to thank thomas and terry for their hard work. More

Outstanding customer service. This dealership went above and beyond to help us in the purchase of our new vehicle. I would recommend this dealership to anybody I know thats looking for a vehicle. Our new ve and beyond to help us in the purchase of our new vehicle. I would recommend this dealership to anybody I know thats looking for a vehicle. Our new vehicle was brought in for us and a complete detail was done along with another complete service check up. More

i was treated good by Ron and Thomas thet were very helpful and worked hard on my application for a loan i would highly tell anyone about Ron and Thomas and It was a pleasure talking to the staff at Hi helpful and worked hard on my application for a loan i would highly tell anyone about Ron and Thomas and It was a pleasure talking to the staff at Hilbish they helped me out in every way down to the service area. More

I can not put into words what a great experience I had at this dealership! We had some negative equity and were worried that we could not trade out of our vehicle. We went to Hilbish and met Ron Bricker who this dealership! We had some negative equity and were worried that we could not trade out of our vehicle. We went to Hilbish and met Ron Bricker who was very nice and seemed to genuinely care about what we were saying and what our situation was. Ron introduced us to Thomas Dunlap in Finance and I immediately felt right at home with him. Hilbish (and Thomas and Ron) treat you like a person and not a dollar sign. I was appreciateive that they were aware of my situation and worked tirelessly to make sure I got a great deal, a great car, and secured my financing. I can't think of anyone that enjoys the car shopping experience, and I was one of many people that dreaded it. Once I got to Hilbish and met Thomas and Ron I stopped dreading the process. They were not pushy at all and were respectful of my needs and wants in a new vehicle. I have been to some dealerships where you tell the salesperson/finance person what you are looking for and they nod their heads affirmatively and then bring you out a car that is completely out of your stated needs and budget. Hilbish is not guilty of that! There is a reason that dealership has been serving customers for decades, you just don't find real people and real service like that every day. If you are in doubt about your ability to escape your current car situation or just shopping for a new car I highly recommend this dealership!!! There were no false promises just honesty with me from the very beginning. Thanks to Thomas, Ron and all the staff at Hilbish who made it possible for our family to leave with a quality vehicle!! More

Jimmy Knox, the salesman with whom we dealt, and Herbie Oxendine, the sales manager, were very knowledgeable, friendly and helpful in the entire visit, test drive, and final negotiating process. Even with Oxendine, the sales manager, were very knowledgeable, friendly and helpful in the entire visit, test drive, and final negotiating process. Even with a trade in the dealings went quite smoothly. I not only highly recommend Hilbish but especially do recommend Jimmy and Herbie. Furthermore, though I have only been driving my new 2011 Lincoln MKZ Hybrid for 2 weeks I am thoroughly enjoying the car and its excellent features and handling. Congratulations Ford for a great product and Thank you Hilbish for a pleasant buying experience. I expect to see a lot of the Lincoln MKZ Hybrids on the road. FBC, Huntersville, NC More

EXECELLENT Customer Service, EXECELLENT repair service and at a reasonable price. These folks know how to take care of a customer. I have had numerous repair work done at this dealership over the past few and at a reasonable price. These folks know how to take care of a customer. I have had numerous repair work done at this dealership over the past few years and they have treated me very fairly, especially advising on occassion that certain work, which I thought was necessary was not actually required for the safe function of the vehicle. Other repair shops would have jumped at the opportunity to soak you for as much as possible. The bottom line in why I keep coming back is their honesty, integrity and trustworthiness, which starts at the top in any competent organization More