Highland Park Ford Lincoln

NEW 2019 EXPLORER SPORT My wife and I had an ABSOLUTELY AWESOME EXPERIENCE buying our first new car together at Highland Park Ford. We bought a brand new 2019 Red Explorer Sp My wife and I had an ABSOLUTELY AWESOME EXPERIENCE buying our first new car together at Highland Park Ford. We bought a brand new 2019 Red Explorer Sport. Trying to find the exact car we were looking for - we found 1 dealer in our area that had one. But only after visiting their showroom - found out that it was a "demo" model. That same dealer also promised to find us a new car. They claimed they found one available, then later told us it was another demo. They also claimed that there was not another 2019 Red Explorer Sport in the entire country that had our options. I then called Highland Park Ford and worked with Bill. They went above and beyond spending 2 weeks searching and negotiating with dealers on the East Coast to find us the exact car we were looking for. They were very competitive and help us buy the car at the lowest price possible. There was NO "high pressure" sales pitch with Highland Park Ford either. I wish I would have started with Highland Park Ford instead of wasting my time working with the other dealer. Highland Park Ford will be my go-to Ford dealer going forward! More

Good staff very nice people to deal with Best prices best experienced staff every one knows exactly what to do fast service there's lots of Ford Lincoln dealerships close and around me but I Best prices best experienced staff every one knows exactly what to do fast service there's lots of Ford Lincoln dealerships close and around me but I drive way far to Highland park because I know that I'll have peace in mind More

Excellent service, great communication. The servise was great. The gentleman that checked me in was very helpful on the suggestion he gave me. I’m waiting now for the call to bring the car b The servise was great. The gentleman that checked me in was very helpful on the suggestion he gave me. I’m waiting now for the call to bring the car back because no parts 15 days so far More

Fast &Efficient The repair was to take over four hours. They set me up with a loaner and got me going in less than 10 minutes. Upon return, took the loaner keys and s The repair was to take over four hours. They set me up with a loaner and got me going in less than 10 minutes. Upon return, took the loaner keys and sent me on my way in very efficient and fast manner. Very friendly and apologized for the inconvenience although it was not their fault. Made me feel like a VIP, More

Excellent Outstanding Sales n service reps. Treated me like family from the moments I walked in. I was introduced to the owner Marty who could not have been ni Outstanding Sales n service reps. Treated me like family from the moments I walked in. I was introduced to the owner Marty who could not have been nicer. More

What an easy and enjoyable way to buy a new car After having spent 6 years living abroad and driving a car chosen for me, I was a bit worried about buying a new car. Bill made the entire experience After having spent 6 years living abroad and driving a car chosen for me, I was a bit worried about buying a new car. Bill made the entire experience so painless, enjoyable and quick. I look forward to working more with Highland Park Lincoln / Ford in the future. I highly recommend this dealer and Bill. More

good local service, communicate clearly expectations I like to take my Ford Explorer to this dealership, it's local, convenient, and for the most part they do a good job. The areas they need to improve I like to take my Ford Explorer to this dealership, it's local, convenient, and for the most part they do a good job. The areas they need to improve is the scheduling process. Too often I need to call more than once to get my vehicle scheduled for service. Either no one answers, or am put on hold too long. The other thing, I need to really explain clearly what needs to be done. At least on a few occasions I needed to return the vehicle for them to finish the repairs, or to continue to work on it in order to get it done right. An additional issue, recently I had them rotate the tires and check the air pressure for each tire. None of the tires had the valve cap on. I need to buy a set of 4 caps and put them back on myself. It's easier than to take it back to the dealer. More

30,000 mile check-up/service Went in for a 30,000 mile check-up and the car was ready when promised. The service agent assigned to my car kept me informed during the process and Went in for a 30,000 mile check-up and the car was ready when promised. The service agent assigned to my car kept me informed during the process and there were no surprises or hard sell on something the car didn't need. More

A NEEDLE IN A HAYSTACK I never experienced a dealership like this one. They are the best. I switched to Lincoln brands just because of this dealership, what a joy. I never experienced a dealership like this one. They are the best. I switched to Lincoln brands just because of this dealership, what a joy. More

Overall Service Have bought a few cars here over the years, over an hour from my home. Many Ford dealers in-between. But the service is so good I travel the hour anyt Have bought a few cars here over the years, over an hour from my home. Many Ford dealers in-between. But the service is so good I travel the hour anytime I need something repaired or even an oil change. Danny is an excellent service advisor and working will AL, Marty, and Barry is a pleasure. Recently bought new Raptor and Highland Park took great care to make that experience worthwhile. More