Highland Park Ford Lincoln

I came in to have the rattling noise in my sunroof fixed, but it is still making the same noise. Unfortunately, your technicians have failed to fix the problem, and I am very disappointed with the quality of but it is still making the same noise. Unfortunately, your technicians have failed to fix the problem, and I am very disappointed with the quality of your service. It seems that they don’t know how to do their job properly. I expect you to take this issue seriously and fix it correctly. More

A few years ago, I had a car I currently drive evaluated for a trade-in. I was offered $7500 on a trade-in. I drove her to Carmax and they offered me a check right then for 13,500. I bought many cars from t for a trade-in. I was offered $7500 on a trade-in. I drove her to Carmax and they offered me a check right then for 13,500. I bought many cars from them all the way back to 1974 and I was not impressed with the way they handled me then. So I still drive the same car. More

Very helpful and efficient. One of the best service experiences ever. We're coming back next time we have an issue. One of the best service experiences ever. We're coming back next time we have an issue. More

Courteous. Listened. Helped me with processing my request for service. Service person who started process continued for follow up to service request and answere Listened. Helped me with processing my request for service. Service person who started process continued for follow up to service request and answered questions I had. More

The oil change and inspection went quickly but I also wanted to get new tires. I was told 4 Goodyear tires were available and it would take 2 to 2 and 1/2 hours to install them. So I left the dealership wanted to get new tires. I was told 4 Goodyear tires were available and it would take 2 to 2 and 1/2 hours to install them. So I left the dealership for a walk. While on the walk Rocky sent a text that there was a discrepancy between inventory records on the computer and the dealership records but the bottom line was that only I tire was available. So I returned to the dealership to retrieve my car but my car was buried in a space blocked by several cars that had to be moved so I had to wait for several minutes for the paperwork to get to the cashier and then to move all the cars blocking our car. I now have to go back to the dealership to have the tires installed. And then I was told that, despite the time I wasted last Friday , I would have to take whatever place I would have in the quick lane when I arrive to have to have the tires installed. I strongly believe I should go to the front of that line because of the time I had to spend on Friday through no fault of mine. More

Ten years of visits with HPF, and they never let me down. Highly recommended. I would give them a 10 out of 10 each time. Al, Bill, Chuck, Barry, Marty, the Service team, and all of the other reps are Class Highly recommended. I would give them a 10 out of 10 each time. Al, Bill, Chuck, Barry, Marty, the Service team, and all of the other reps are Class A. HPF treats their customers like family. More

This dealership has the most responsive customer service of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the boa of any that I’ve been associated with and I’ve driven BMW, Audi and Aston Martin! From the owners to the porters and cashiers, 5 stars across the board.👍🏻 More

It’s my favourite dealer They know what they’re doing Frank is very helpful He is my # 1 employee out there 👍 Frank is very helpful He is my # 1 employee out there 👍 More

I ordered a part 3 weeks ago and the guys said part will be here in few days. He got the part but never notified me, then 3 weeks later i went for oil change and then ask for my part and i asked him why did be here in few days. He got the part but never notified me, then 3 weeks later i went for oil change and then ask for my part and i asked him why didn't you notify me and then he said sorry. It was a very poor customer service from part services. More

The service and the service were great. Michael explained everything and also applied some coupons. The waiting area needs some attention( rubber odors coming from seats) Michael explained everything and also applied some coupons. The waiting area needs some attention( rubber odors coming from seats) More