Hertrich Nissan of Dover

Marcus our salesman was great ! Got us the deal we wanted in a reasonable amount of time. Always a pleasure buying a car @Hertrich Nissan! in a reasonable amount of time. Always a pleasure buying a car @Hertrich Nissan! More

Low Tire Pressure No appointment but was still able to take care of my problem. Advisor kept me posted on the problem and let me know when it was done. No appointment but was still able to take care of my problem. Advisor kept me posted on the problem and let me know when it was done. More

A very stress free experience it was a very good service. The service employees were friendly and helpful. I always have my service done here because it is convenient and pleasant. it was a very good service. The service employees were friendly and helpful. I always have my service done here because it is convenient and pleasant. More

Professional - Communications Hertrich Nissan confirmed my service needs for the 25,000 mile service, explained satisfactorily why a Nissan recall had to be postponed, and complete Hertrich Nissan confirmed my service needs for the 25,000 mile service, explained satisfactorily why a Nissan recall had to be postponed, and completed the service when promised. When I picked up my car, they gave me an appreciated heads-up of what to expect next time for a more intense 30,000 mile service. More

The waiting area was clean, refreshments were provided, communication was clear, and customer service was awesome. Nothing could have been done better except maybe a masseuse (just kidding) communication was clear, and customer service was awesome. Nothing could have been done better except maybe a masseuse (just kidding) More

Very good, Marcus was very good to work with. It was very good. Marcus was very helpful and very good to work with and so was his manager and the person is the finance department who provided al It was very good. Marcus was very helpful and very good to work with and so was his manager and the person is the finance department who provided all the paperwork. More

All of my service needs were met at a high level. Nothing is ever pushed on me when it comes to the work being suggested so I am always able to be in control of what is being done to my vehicle. Thank you fo is ever pushed on me when it comes to the work being suggested so I am always able to be in control of what is being done to my vehicle. Thank you for everything you do to be so customer oriented! More

always a good experience Had a 100k tune up on my 2015-2016 Murano and little expensive but well worth it. It took about 3 hours. They took me up to the Mall and picked me up Had a 100k tune up on my 2015-2016 Murano and little expensive but well worth it. It took about 3 hours. They took me up to the Mall and picked me up More

In and Out no charges for what you don't need I've been using this service department for almost a decade and never a bad experience. This last time, I reported "hearing a funny noise" when I bac I've been using this service department for almost a decade and never a bad experience. This last time, I reported "hearing a funny noise" when I backed up and turned to the left. I was willing to pay $145 for a computer diagnostic to solve the problem. The technician found a lot of fishing line wrapped around my car in the rear! They went ahead and did the service but did not do the diagnostic because they thought they figured it out with out one. They did! Thanks for saving me the money. More

Excellent customer service, staff is friendly and knowledgeable. They have appointments to fit everyone schedule. Pleasant wait area very clean. Complimentary beverages while you wait. knowledgeable. They have appointments to fit everyone schedule. Pleasant wait area very clean. Complimentary beverages while you wait. More