Hertrich Ford Lincoln of Milford

A Bunch of Crooks First i have to say i brought my first ford ever there and my experience was great, well at least i thought it was. I then purchased my 2nd car a yea First i have to say i brought my first ford ever there and my experience was great, well at least i thought it was. I then purchased my 2nd car a year later and dealt with a salesrep name Steve *(i think that was his name) but long story short i need my car cleaned several times a week because of the business i am in and i need to uphold a nice clean image for my customers. Well they told me that i can get a car wash for FREE as many times as i want so i said ok this is GREAT and i could actually spend more money on a better car because i would be saving money on car washes. So i had my car washed several times and they do not let you do it they take it and do it (Hmmm shady ) so then it comes back and i never smelled the cleaned smell nor did i see any residual of soap so when it came time for a review from corp i wrote this down. The next time i took it for a wash the salerep looked pissed because of what i said and when i confronted him on it he said oh no i am not mad at al (xxxxxxxx) so my son had placed a hidden camera in the car and recorded this transaction and it would so happen that as he was driving the car to the hidden car wash that we are not allowed to drive he runs into another saleman and opens my window and he starts talking to the other rep saying "This is the guy that wrote the complaint and said i also am the customer the brings my xxxxing car every xxxx day and other words were mentioned about me but its not important. He then says to the other rep that i wrote in the letter about not using soap and the sale rep that is outside my car talking to steve says "Well he is right we do not use soap" So if i wanted to rinse my car i could do that my xxxx self - They lie and cheat customers DO NOT BUY YOUR CAR HERE!!!! More

New Fusion I was referred by an associate to check out Hertrich Ford in Milford. Even though it was a longer drive than my nearest dealer, I was glad I made the I was referred by an associate to check out Hertrich Ford in Milford. Even though it was a longer drive than my nearest dealer, I was glad I made the trip over there. They had a great selection of cars to choose from and the entire process was smooth and easy. I got a great deal on a Fusion SE. Ash H. More

sales and service I recently traded my truck for a ford fussion. The sales rep was very efficient and courteous I recommend Hertrich highly to anyone. I will be back I recently traded my truck for a ford fussion. The sales rep was very efficient and courteous I recommend Hertrich highly to anyone. I will be back More

service It is hard to believe anyone with a vehicle problem could find this facility acceptable especially when the purchase was made there. Customer service It is hard to believe anyone with a vehicle problem could find this facility acceptable especially when the purchase was made there. Customer service lacks in all facets; I put compassion and priority at the top of the list. If I can give any advice....I would suggest researching the service department better because the sales staff is on point and could sell you anything,but once the check is written it is all down hill More

we owe for a repair Salesman and manager were easy to deal with; however when it came time to fulfill the we owe on a seat repair the were not very accommodating. After 2 Salesman and manager were easy to deal with; however when it came time to fulfill the we owe on a seat repair the were not very accommodating. After 2 weeks I called them and they reluctantly gave me an appointment. The next day I was scheduled to pick it up the salesman called and said there wad too much material missing and they would give me $100.00 and get the repair done myself. Thge repair was at least 5 of 6 hundred dollars to get done anywhere else.The dealer agreed in writing to do the repair as part of the deal and tried to get out of it..I insisted they honor the deal and now they are giving me the run around . More

I've been in the market for the last few months for a good, quality used truck as my needs and the needs of my family have recently changed. The Hertrich's website had a great description of the vehicle good, quality used truck as my needs and the needs of my family have recently changed. The Hertrich's website had a great description of the vehicle along with a ton of quality photos. More than enough to entice me to drive north from the beach. Upon arrival at the dealership, I was met my Steve Ryall. I found Steve to be honest, friendly, personable and knowledgeable. He really made the vehicle purchase a breeze. We were given a fair price for my previous truck and for a Saturday, got out the door relatively quickly in my new (to me) truck. Thank you Steve and the Hertrich's family for helping to make getting rid of my beloved truck and behind the wheel of one that suits my needs and those of my family. More

Shawn Davis is an incredible sales person. He goes out of his way to make the buying experience as smooth as possible. I have bought 2 vehicles from him in the last 1 1/2 years. Great experience both times his way to make the buying experience as smooth as possible. I have bought 2 vehicles from him in the last 1 1/2 years. Great experience both times More

Easiest most enjoyable experience EVER buying a new car! Shawn Davis is your guy! Love my Ford Explorer and so thankful for such wonderful service! Shawn Davis is your guy! Love my Ford Explorer and so thankful for such wonderful service! More

I was in Milford to test drive a Jeep Cherokee, however after speaking with Shawn he suggested the Ford Explorer. When we discussed what best suited my needs, I was sold on the Ford Explorer. He also expla after speaking with Shawn he suggested the Ford Explorer. When we discussed what best suited my needs, I was sold on the Ford Explorer. He also explained that a lease was the best option because of my driving habits. I never felt pressured to buy an Explorer, but felt that I had made a wise decision. I have never had such a low pressure, pleasant and informative experience buying a car. I would definitely recommend Shawn Davis and Hertrich Ford. More

Steve and the sales managers worked hard to find me a Fiesta SE in a manual transmission. Just a few days later, they were able to get me just that. A great team, and straightforward experience. Fiesta SE in a manual transmission. Just a few days later, they were able to get me just that. A great team, and straightforward experience. More