Herson's Honda

not stressful Very helpful and willing to work with in my budget. Always happy with the customer service at Hersons Honda. Very friendly staff. I never feel press Very helpful and willing to work with in my budget. Always happy with the customer service at Hersons Honda. Very friendly staff. I never feel pressured. More

Great customer service by sales rep and manager I bought a brand new honda accord from the college park Honda dealership. The sales person was very friendly but I've had multiple issues with their s I bought a brand new honda accord from the college park Honda dealership. The sales person was very friendly but I've had multiple issues with their service department. I just moved to Rockville last year but was still going to college park. After having an issue with the representative in service with simply trying to schedule an appointment I had had enough. I searched the area and the you have it a honda dealership right under my nose in Rockville. I immediately contacted them regardinga mail in my tire and an oil change for my car. The rep was very professional, answered all of my questions about the tire plug and did not try and convince me to waste my money on brand new tires but see if they could plug it instead. When I got to the shop a representative met me outside was extremely friendly and helped me with my appointment. While I wanted for my car to be serviced I was curious and bored so I went to go look at the show room where they had a beautiful white pearl honda accord 2018. Mind you I had just bought the 2016 from college park 2 years ago. I didn't care. I had questions. I was like a kid in a candy store. A gentlemen named Kenny approached me, but not like the annoying people who jump down your throat when you walk into a typical car dealership. He simply asked if I had any questions. Long conversation short he answered all of my questions about the car. I told him I would be back to see him to trade in my car later that week. They did my lil change and tire plug quickly and efficiently. ..fast forward. .. ...I came on a Wednesday that week to see if I could trade in my '16 for a '18. Kenny was personable and displayed great customer service. Matter fact I ended up being there half of the day because his service was so great. Infact everybodies service at this dealership was great. The rep sitting next to me was on his break. He happened to go to chick fa la and I had made a comment basically thanking him for getting me some food. It was for him obviously. He was nice and gave me half of his fries. Which I couldn't say thank you for because he disappeared but thank you chick fa la guy lol. ...back to my car... ...Kenny needed up getting me a deal on my car. His manager was extremely nice and worked with me and my budget for my deposit. I appreciate the other sales reps checking on me while Kenny and his manager where outside inspecting my car. Oh yea and I cant forget about the finance lady, she was great. She had very good customer service and was patient with me and explained everything thoroughly. All in all I will be back to this dealership. Thanks Hersons Honda for my new ride. :) More

Very efficient and no stress purchase. Great dealer to buy f I had a great experience purchasing a 2017 accord coupe, no pressure and great price. Tony was great to work with and no pressure to purchase extended I had a great experience purchasing a 2017 accord coupe, no pressure and great price. Tony was great to work with and no pressure to purchase extended services etc. I highly recommend this Hønda Dealer.... More

Excelente Jonathan camarena he was very kind and nice too!!!i love my new car thanks!!!me encanta mi nuevo carro y estoy satisfecha con mi compra Jonathan camarena he was very kind and nice too!!!i love my new car thanks!!!me encanta mi nuevo carro y estoy satisfecha con mi compra More

Frustration So my husband and I recently bought a certified pre-owned 2015 Honda Civic from Herson's Honda. The staff was nice but the actual purchasing process So my husband and I recently bought a certified pre-owned 2015 Honda Civic from Herson's Honda. The staff was nice but the actual purchasing process was slow (we were told it would be a lot quicker than it actually was). The really frustrating part, however, occurred after we bought the car. When we went to put on the air conditioner for the first time about 1.5 months later, it was not working! We had to bring it in to replace 2 non-functioning parts (under warranty) and the diagnostic process for that was a several-day process. Then, while we were there we were told that the car was due for it's recommended 3 year brake fluid change despite the fact that we had just bought the car from them! And this was not covered under warranty. I contacted Herson's and was told a manager would be in contact with me but I have not yet been contacted. More

Great place to shop for a great car! Aaron was very patient with us to explain all the new functions about Honda CR-V and very kind. We would highly recommend to others. Aaron was very patient with us to explain all the new functions about Honda CR-V and very kind. We would highly recommend to others. More

Thank you Rich, Drew & CJ . Dealt mainly with Rich(sales) and Drew(finance), very nice and friendly and patient. Loving my new 2017 Honda Pilot. . Dealt mainly with Rich(sales) and Drew(finance), very nice and friendly and patient. Loving my new 2017 Honda Pilot. More

Breath of fresh air Mr. Richardson was a pleasure to work with. He did not pressure us into anything. He took his time explaining everything in great detail. He accomm Mr. Richardson was a pleasure to work with. He did not pressure us into anything. He took his time explaining everything in great detail. He accommodated us by having car available when we were ready. He stayed true to his word. He was responsive and kind. We’d recommend him to others. More