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Herson's Honda
Rockville, MD
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,881 Reviews of Herson's Honda
September 06, 2017
Painless Jack was great understanding what I wanted in a car... he even drive to pick up the one I wanted as it was not on your lot! Jack was great understanding what I wanted in a car... he even drive to pick up the one I wanted as it was not on your lot! More
by Laineykins
Employees Worked With
Jack Schap
September 06, 2017
Professional, courteous and very helpful. Overall great car buying experience. I was very happy with the service I received and how helpful and knowledgeable both Jebzain and Ted were. Both my Overall great car buying experience. I was very happy with the service I received and how helpful and knowledgeable both Jebzain and Ted were. Both my wife and I have bought cars from this dealership and I have nothing but good things to say about everyone I've interacted with. More
by Bstanfi
Employees Worked With
Ted Trabucco, Jebzain Preciado
September 05, 2017
Nice guy who thinks on your side. His kindness succeed to convinced me to buy my first car at Herson's rather than anywhere else. I believe he could provide same pleasure to everyone e His kindness succeed to convinced me to buy my first car at Herson's rather than anywhere else. I believe he could provide same pleasure to everyone else, helping them get their own vehicles. During the whole process, he tried his best to help me, but not to push me. Really a experience of pleasure working with him. More
by robert1988
Employees Worked With
Omar Guevara , Ted Trabucco
September 05, 2017
Disappointed with sales follow-up I recently purchased a Honda Ridgeline from Herson's Honda. My wife and I really like the truck and we look forward to many years of service. However I recently purchased a Honda Ridgeline from Herson's Honda. My wife and I really like the truck and we look forward to many years of service. However the sales department has completely destroyed our excitement about purchasing a new car. When it came time to deliver the tuck, Eric couldn't figure out a minor problem that was solved just by simply making sure the gearshift was in park. After taking the truck into the service department for a check, he made the same mistake again, not putting the truck into park. Consequently, the truck was taken back into service and we were given a loaner car to take home. And Eric even called our brand new truck a lemon. Seriously? The only time a sales person should use the word lemon in front of his customer is when you are talking about iced tea or pie. As we were preparing to depart in the loaner, I mentioned to the salesman that the wheel locks we were charged for were not in our truck and to please have them when our truck came out of service. He said he would take care of it. He did not. A week later, I asked sales manager Alpha to follow up. He said he would order the wheel locks. I'm still waiting for them to arrive. I have asked a third time for merchandise that I paid for. In the real world it's called theft. Or breach of contract, take your pick. I have purchased several vehicles in the past. This is disappointingly the worst experience I have had while buying a great vehicle. I recommend the Ridgeline, just not Herson's. I must caveat my comments with compliments to Alex Garcia in the finance department. He was awesome to deal with. He explained every thing very thoroughly. Eric and Alpha were both friendly, but neither have followed though to complete our transaction. Eric completely failed in making our experience a good one. I want what I paid for and an apology. I'm not holding my breath for the later. UPDATE: I got a response from the Marketing Manager at Herson's Honda and she made it right. I have received my wheel locks and an apology, and I am now satisfied. I am raising my rating from one star to two stars. Had the issue been taken care of sooner, I could have given Herson's at least four stars. I'm still glad I bought my Ridgeline and I enjoy driving it every day. More
by Happy with my Honda, not with Herson's
Employees Worked With
Alpha Bah, Eric Rosas, Alex Garcia
September 04, 2017
Easy, smooth and fun!!!! This was my second vehicle I get on Lease and Arturo was great in explaining and helping me to decide what will work better for me. He answered all m This was my second vehicle I get on Lease and Arturo was great in explaining and helping me to decide what will work better for me. He answered all my questions and in my own language!!. He eased all my fears since the first purchase. Most of all is very friendly and not "pushy". I already referred a friend to Arturo and she and her husband were very pleased with his help and attention and purchased their first CR-V right there! Keep up the great work!!! More
by Maria C Hernandez
Employees Worked With
Arturo Campos
September 03, 2017
Very impressed with Herson's Honda Just purchased a 2017 Honda CRV at Herson's and found it to be a very efficient/personable process. I dealt with one salesman on several visits who f Just purchased a 2017 Honda CRV at Herson's and found it to be a very efficient/personable process. I dealt with one salesman on several visits who fully/patiently provided the information that I needed to bridge the technology of the new vehicles (e.g. I am 69 and purchased my last new car 15 yrs ago) and listened to my financial/personal/etc needs--incorporating them into an agreement that met both our needs. The financial officer had state of the art technology and a gentle professional approach that made the process clear/quick/straightforward. Meanwhile, the technicians readied my new vehicle to include my chosen options as we completed the paper work. Good teamwork! More
by Very Satisfied buyer
Employees Worked With
Michael Mulcahy
September 03, 2017
Nice experience at Herson's I had a great experience at Herson's Honda. For me, negotiating and buying a new car is always a hassle, but in this case my wife and I were fortunate I had a great experience at Herson's Honda. For me, negotiating and buying a new car is always a hassle, but in this case my wife and I were fortunate in being able to be taken care of by an excellent salesperson - Rahiem Dorsey. Mr. Dorsey is very professional, knowledgeable, and never pushy and has a nice temperment and sense of humor. He made the process very pleasurable for us - so thank you for that Rahiem. All in all, dealing with Herson's was a surprisingly nice experience and I am happy with the vehicle I purchased. I also shoujld say a word about the finance manager I worked with - Alex Garcia. Another competent and friendly professional. I never take the dealer addons and Mr Garcia quickly recognized this and did not push it at all which I appreciate very much. More
by Robert W Tiinker
Employees Worked With
Rahiem Dorsey, Alex Garcia
September 02, 2017
Great Salesman Jack Schap sold us a 2017 Accord in 180 minutes or less. He was cordial, friendly, knowledgeable and knew we simply wanted to purchase an Accord, with Jack Schap sold us a 2017 Accord in 180 minutes or less. He was cordial, friendly, knowledgeable and knew we simply wanted to purchase an Accord, without any extras. It was our second Honda purchase at Herson's. If you want a good sales experience, ask for Jack. More
by Joe&Lisa
Employees Worked With
Jack Schap
September 01, 2017
Wow, purchasing a car was actually pleasant! When I have to buy a car, I go to a dealership prepared for a long and tiresome experience. I was shocked when I walked out of Herson's in just few ho When I have to buy a car, I go to a dealership prepared for a long and tiresome experience. I was shocked when I walked out of Herson's in just few hours -- and without battle scars from fighting off sales pitches for bells & whistles I don't need. My sales representative, Stephan Gast, perfectly assessed my needs and matched me with the right car from the beginning. He was very thorough in helping me through the the car's technical specs, and even setting them up for me! I didn't have to get into hand-to-hand combat when the time came to do all the paperwork. That's the part I hate, when dealerships try to sell plans you don't need and won't use. Not at Herson's! He explained the plans but accepted my "no," and didn't try to stress me out. If I ever have to buy another car (and from what I've heard, my new FIT may last forever), I'm using this dealership. More
by Dawn Forsythe
Employees Worked With
Stephen Gast, Ted Trabucco
September 01, 2017
Finally found good dealer and Stephen Gast was nice, patient and fantastic person and was able to help me get the best deal. He is very friendly & knowledgeable which was greatly a Stephen Gast was nice, patient and fantastic person and was able to help me get the best deal. He is very friendly & knowledgeable which was greatly appreciated. I totally recommend this dealer and Stephen gast. More
by Gopinath
Employees Worked With
Stephen Gast
