
Herson's Honda
Rockville, MD
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1,881 Reviews of Herson's Honda
Omar! Omar! I just got the 2017 CR-V without having to go through the uneasy negotiating game at Herson's thanks to Omar Guevara. Great customer service from a f I just got the 2017 CR-V without having to go through the uneasy negotiating game at Herson's thanks to Omar Guevara. Great customer service from a friendly and easy going staff. MyHanh More
Great experience with Lappe! We bought a 2017 CR-V Touring with Lappe. He was very informed on all the features of the car and was willing to take the time to explain everything. We bought a 2017 CR-V Touring with Lappe. He was very informed on all the features of the car and was willing to take the time to explain everything. He is such a nice guy and very easy to work with! Not pushy at all, which was my experience with some other employees there. He went the extra mile to get us a great deal on our new car and was accommodating in every way! It was a great car buying experience and we are looking forward to buying more cars with Lappe in the future. Highly recommend Herson's Honda for a great price and great selection, and especially Lappe for making this a fun and enjoyable experience!! More
Friendly and very informative. Very helpful staff, easy going and hardworking. Will do what it takes to get you to find your dream car and leave out very happy. Very helpful staff, easy going and hardworking. Will do what it takes to get you to find your dream car and leave out very happy. More
Arturo's customer service was excellent! After test driving the 2017 Odyssey last spring, we waited and followed with Arturo for the 2018 Odyssey. Arturo was very knowledgeable with the 2017 After test driving the 2017 Odyssey last spring, we waited and followed with Arturo for the 2018 Odyssey. Arturo was very knowledgeable with the 2017 vs the 2018 models and was able to show us all the new features. We weren't expecting to buy that day, but after negotiating we got the price and trade-in we wanted (special thanks to Justin as well). We went from a 2011 Pilot Touring to the 2018 Odyssey Touring. More
2017 Honda CRV purchase Pleasant experience. Thanks for Jonathan at Herson Honda for willing to work with a customer. He was willing to go the extra mile of answering the cus Pleasant experience. Thanks for Jonathan at Herson Honda for willing to work with a customer. He was willing to go the extra mile of answering the customers questions. Though I bought the car for more than I was willing to give at other dealerships. It was the fact that little things like politeness and respecting the customers views count. While at Herson Honda also, I was able to observe another salesman deal patiently with another customer not trying to rush them to sign on the dotted line but trying to meet the customers need. More
Lured in by trade-in promise, reneged after new one bought Dealer sent email to existing owners offering to trade-in above market price for new version. Identified the specific car from same dealer that I was Dealer sent email to existing owners offering to trade-in above market price for new version. Identified the specific car from same dealer that I was trading in, discussed on phone and in person what the Blue Book range they provide was, and said I expected them to be above the middle and at least in range. Spent 2 days with new driver daughter, agreed to new car. Brought their trade-in on second day in good condition, which they had serviced. Only then did they say I should sell car on my own or take to Car Max, because they wouldn't sell the car that they had previously repaired. Instead of offering above market, they insisted on offer that was $1500 below their above market value from email, and $500 below the absolute minimum market value they had provided. My daughter and I felt trapped, taken advantage of, but unwilling to walk out and not have a car after two days of meetings and communications. It would have been easy for any of the Herson's people, including the manager, salesman, and people on phone to have told us they didn't want their own car back so that we could have pursued other options. Even after we explained how we had been lured in by the promise to trade-in their own car at above market in exchange for buying a new version, manager insisted on that $500 below bottom rate and did not even agree to requests to at least provide easy options, such as mats, as a way to compromise. More
Aaron was the best!! Highly recommend! I normally don't trust people easily, and I hate the car buying experience... BUT THIS WAS THE EXCEPTION!!! I walked in, told him what I was lookin I normally don't trust people easily, and I hate the car buying experience... BUT THIS WAS THE EXCEPTION!!! I walked in, told him what I was looking for, he immediately got keys and showed me the car. I started asking him very specific and directed questions. I tried to see if he would give me REAL answers or if he would BS me like all the other car salesmen I've worked with. Aaron remained calm the whole time. He never tried to "sell" me on anything, and he answered all my questions honestly. He told me his honest opinion about certain models. He told me the Pros and Cons of going up a model or down a model. He made the decision very clear to me and gave me the confidence I require in making a very logical and practical decision. When it came time for the sales part, he gave me a phenomenal starting rate. I did my research before hand so I knew it was good. I also visited other dealerships in the area and non of them offered me anywhere close to what Aaron did. Aaron Phillips is a one of a kind Care Salesmen. I'd be surprised if he doesn't sell the most cars at Herson's. If not, he definitely has the happiest clients. Thank you Aaron! You made this experience better than I could have ever dreamed. More
2017 Honda Pilot purchase I really enjoyed my buying experience at Hersons Honda. Stephen and the rest of the team we're willing to work with us to help us get a good deal on I really enjoyed my buying experience at Hersons Honda. Stephen and the rest of the team we're willing to work with us to help us get a good deal on the purchase. More
Thank you Jonathan Great experience buying my new Pilot with Jonathan. He was very easy to work with. This is my 5th Honda, so that says plenty about my loyalty to this Great experience buying my new Pilot with Jonathan. He was very easy to work with. This is my 5th Honda, so that says plenty about my loyalty to this company. But gotta say, Jonathan is my favorite Honda sales person. Keep up the good work! More
Completely exceeded our expectations of service First, we had a problem with the title on the old car we were getting rid of. Although we were selling it rather than trading it in, both our Sales C First, we had a problem with the title on the old car we were getting rid of. Although we were selling it rather than trading it in, both our Sales Consultant, Aaron Phillips and the Business Manager, Kurtis Eutzy, went to great lengths to help us resolve the problem, even though it didn't impact our purchase of the new car and was not their issue. Beyond that, Aaron, Kurtis and Chris Andrakakos couldn't have been more knowledgeable or truly helpful. I have every confidence in the integrity of the guidance and advice they gave us regarding the selection of our wonderful new Accord Touring car, the options and service contract. This is the 4th car our family has purchased from Herson's Honda of Rockville and we wouldn't buy a car from anyone else. More