
Herson's Honda
Rockville, MD
Filter Reviews by Keyword
By Type
1,881 Reviews of Herson's Honda
A Dealer for Customers Satisfaction Excellent and professional dealership service from Lappe. I had an appointment with another dealer but end up with Herson's because of Lappe. Helpfu Excellent and professional dealership service from Lappe. I had an appointment with another dealer but end up with Herson's because of Lappe. Helpful, friendly and duty minded. Proud to meet Lappe in my purchase of Honda car. More
New car buying versus lease. Aaron Phillips displayed great patience and perseverance as I took a few days pondering his strategic info on whether to buy new or lease...I'm a Happ Aaron Phillips displayed great patience and perseverance as I took a few days pondering his strategic info on whether to buy new or lease...I'm a Happy owner! GREAT 👍🏼 JOB! Thank you 😊 More
Outstanding Customer Service We received outstanding service from Rick Deramo. He was very professional, he made the process of buying a new car very easy and fun. Everything we We received outstanding service from Rick Deramo. He was very professional, he made the process of buying a new car very easy and fun. Everything went smooth. He explained all the features in the car, which was a lot, and offered us the opportunity to bring it back if we needed additional help with any of the features. It was a wonderful experience working with him. More
ROSE IS AMAZING!!!!!! I have been dealing with Rose for the last 18yrs. She has has shown her sweet and nice personality from day one and to this day she has not changed. S I have been dealing with Rose for the last 18yrs. She has has shown her sweet and nice personality from day one and to this day she has not changed. She makes me feel very comfortable whenever I come in even for the smallest thing. Today I just popped in to have my battery tested, because I left my overhead light on over night. And she greeted me with a big smile. Rebecca Edelen More
Excellent service I have been leasing from this dealership for five years now -- I can't say enough great things about their responsiveness, service, and personalized c I have been leasing from this dealership for five years now -- I can't say enough great things about their responsiveness, service, and personalized care. More
Top of the Line Experience It was time for a new car, so we were looking either for a Toyota or Honda. We visited a Toyota dealership first, and we were given an excellent pric It was time for a new car, so we were looking either for a Toyota or Honda. We visited a Toyota dealership first, and we were given an excellent price on a vehicle, but there was something we just didn't like, however, about the whole experience. We then headed to the Honda dealer--a good distance away--with four adults and two children in the car. From the moment we entered Herson's, we knew we had found the right place. We were greeted at the door where we met the amazing Rick, who would be our guide and advisor through the entire buying process. He was so patient, so knowledgeable, so caring; we could not have asked for more. The dealership is spotless, and the attention to the customer is beyond good. We looked at three Honda models, and, though it took us another day to decide the best for us, we had the best buying experience. I would recommend this dealership to anyone. We ended up with a CR-V and couldn't be happier. Thank you Herson's, and ask for Rick. Mimi More
Best car buying experience Had a great car buying experience on a busy holiday weekend. Despite the showroom being very busy Aaron Phillips took all the time I needed over 2 vis Had a great car buying experience on a busy holiday weekend. Despite the showroom being very busy Aaron Phillips took all the time I needed over 2 visits to make this the best car buying process I’ve ever had. This is the 4th car I’ve bought and it was by far the easiest, smoothest, and least stressful. More
Seemless We went in for a second car, Miguel L. was very helpful and considerate. Explained the features of the Fit, was very friendly and made the car buying We went in for a second car, Miguel L. was very helpful and considerate. Explained the features of the Fit, was very friendly and made the car buying process seemless for us. More
Rose Byrd is always professional, and friendly I have bought four Hondas from Herson's Honda ,and have known Rose Byrd for over 25 years. She is dedicated, professional, and has always given me fir I have bought four Hondas from Herson's Honda ,and have known Rose Byrd for over 25 years. She is dedicated, professional, and has always given me first rate service on my car. She is a real asset to Herson's sevice department! Meredith Worthington More
Great Experience Overall ... One Suggestion Though Was a wonderful experience and Arturo kept me well informed while we waited for the car to arrive, and the car arrived well before it was expected. T Was a wonderful experience and Arturo kept me well informed while we waited for the car to arrive, and the car arrived well before it was expected. The only shortcoming was the unpleasant surprise that the accessories ordered for the vehicle were on order and I would have to return once they arrived. Wasn't told this in advance of coming to pick up the care. Had I known that the accessories had not been installed I would have waited to finalize the purchase until the car was completely ready. Had a great time with Arturo while he demonstrated and explained the many features of the car. That said, I am enjoying the car very much. This is my 8th Honda over a 41 year period and have never been disappointed. More