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Herson's Honda
Rockville, MD
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,881 Reviews of Herson's Honda
November 19, 2015
Professional and Knowledgeable Team We had a very good experience at Herson's. The sales team was professional, efficient, and knowledgeable. They made a big effort to meet our needs a We had a very good experience at Herson's. The sales team was professional, efficient, and knowledgeable. They made a big effort to meet our needs and requirements. They were friendly and very accommodating. More
by DebbieL
Employees Worked With
Stephen Gast, Justin Menzies
November 18, 2015
Great Experience on 11/17/15, Roy Hill and his teammate Stephen Gast helped me purchase a 2016 Honda Odyssey Touring Model. It was a delightful experience and they hel on 11/17/15, Roy Hill and his teammate Stephen Gast helped me purchase a 2016 Honda Odyssey Touring Model. It was a delightful experience and they helped me ease into the fact that I was giving up my beloved SUV and purchasing a minivan. Everything about the experience was easy and accommodating. From working with our time constraints to the receiving of the vehicle. We highly recommend these salesmen and the whole Herson's Honda team! More
by staceys
Employees Worked With
George (Sales Manager), Stephen Gast, George Devine, Roy Hill
November 15, 2015
Best Dealership around the area The Hersons Honda team is very honest with their company and their customers. They do their very best to satisfy the customer. I have compared rates o The Hersons Honda team is very honest with their company and their customers. They do their very best to satisfy the customer. I have compared rates of other Honda dealers around the area and I ALWAYS find the best deals and customer service at Hersons Honda dealer in Rockvile. Noah and Pat have continuously listened to my needs and provide the best options to my requests. If I ever have a doubt I know that I can count on them to solve it. I have no doubt recommending this team at Hersons Honda for any car needs. If in the future I need a new vehicle, my first option for sure will be Hersons Honda and this team. More
by mchap
Employees Worked With
Pat Zavala, Noah Greaney
November 13, 2015
Excellent customer service I would like to thank Herson Honda Rockville for their excellent customer service. They made the process of buying my car simple and fast. I would spe I would like to thank Herson Honda Rockville for their excellent customer service. They made the process of buying my car simple and fast. I would specially thank Pat Zavala for being ready to answer all my concerns when buying the car and even after I bought. More
by Raquelmdd
Employees Worked With
Pat Zavala
November 07, 2015
Great Experience! Pat helped us and he was really patient and easy to talk to! He was really nice and so was his manager, They made us feel appreciated for our business Pat helped us and he was really patient and easy to talk to! He was really nice and so was his manager, They made us feel appreciated for our business from the moment we walked in. Would definitely recommend it to others. More
by wayala09
Employees Worked With
Pat Zavala, Noah Greaney
November 06, 2015
Knowledgeable and fair When buying my new car recently from Herson's I found the salesperson, sales manager and business manager to be very knowledgeable about the car and m When buying my new car recently from Herson's I found the salesperson, sales manager and business manager to be very knowledgeable about the car and my needs. They also seemed to have a better inventory of vehicles than other dealers. After the deal was done, they did not give me a hard sell on financing, service contracts or other extras, but presented the options in a very straightforward way, which I appreciated. I'd recommend new car buyers to Herson's. More
by NewCarBuyer
Employees Worked With
Ofosuhene Richardson
October 01, 2015
Outstanding service We really like that location because of the wonderful staff there. The salesman , Mohsen Heydari, is so helpful, cheerful and went beyond and above to We really like that location because of the wonderful staff there. The salesman , Mohsen Heydari, is so helpful, cheerful and went beyond and above to get a right vehicle for us. Please reward him . You are lucky to have him as a salesman. Also the manger, CJ, is an amazing person. He is always helpful and gives his time to assist us to get a right vehicle . We just go to Honda Herson in rockville because of him and Mohsen ,too. Please reward them for the outstanding service. More
by Mksoliman
Employees Worked With
The manger , CJ, is a wonderful person, Moshen Heydari
September 28, 2015
sneaky and dishonest Car shopping hasn't been easy for me but this dealership made it a lot harder. 3 days prior to my visit I was told that with written proof they WILL p Car shopping hasn't been easy for me but this dealership made it a lot harder. 3 days prior to my visit I was told that with written proof they WILL price match. 4 dealerships later I was able to get a decent deal however the dealership was far and it was already late. I didn't want anymore time wasted. I didn't need to do any additional talking. I knew what I wanted. I just wanted to agree on the competitors price, sign the papers, grab my keys to my new car and go. Before coming I expressed how frustrating car shopping had been, I expressed how I did not want to waste time. When I arrived the manager that I was told to ask for didn't even help me. When I sat down with the salesman I asked him about the price match, showed him the written proof and was told (more than once throughout the convo) that yes they would match it. But of course I tried to lower the already low price, who wouldn't? I told the salesman that I was already pre approved but was interested in the rate they could offer. I said only run it through honda and only run it if that price can be matched. He said yes we can match it and we only run it through honda then run it through other banks only after we speak to the customer. When he came back I was told they ran my credit and they offered me a deal 5k more than the written offer from the other dealership. Seriously?!! Of course I explained my disappointment. And explained if I'm told all I need is written proof that it should be honored. He agreed and left to talk to a manager again. He came back and said he could honor it. I said then we have a deal. Before signing and seeing the papers I asked if I put this amount down I will only have this amount to finance(2k less than the offer), right? He said no and after I few disappointing words I walked. This experience could have been better. The manager that was supposed to help should have helped, and the truth should have been told at all times. More
by MO88
Employees Worked With
Pat Zavala, Justin Menzies
September 15, 2015
Dishonest People I wish I've read the negative reviews before I bought CR-V 2015, then I would not have come back to this dealer after 20 years when we bought our firs I wish I've read the negative reviews before I bought CR-V 2015, then I would not have come back to this dealer after 20 years when we bought our first car, when at that time we also had a horrible experience. My husband never looked back. One bad experience for him was the cut off. I, however, came back, hoping for a different favorable experience from 20 years ago. At the end of the sale, I realized that they were only nice and friendly because they wanted my business, when I discovered that the transaction was dishonest, from the pricing and the trade-in. I never write reviews, but I am writing now to let people know that dishonest people do not belong in this business where customers should be treated with respect and honesty where their hard earned money are at stake. I should have learned from the first bad experience 20 years ago, I thought companies are now more customer service oriented. A lesson to be learned, twice! So never again with Herson's Honda and it's people, and making sure to get the word out so no one has to go through a dishonest financial transaction in their life. More
by truthseeker
Employees Worked With
Beware to the finance person who will sweet talk you to getting these services you don't need, but if you do in the end purchasing them, you always have the right to cancel them anytime when you come to your senses., Chris Glakas, George Devine, Arturo Campos
September 15, 2015
After 12 years, another new Honda I had my Honda Accord for 12 years and when the time came to replace it, I went to Herson's Honda. They were my first and only stop in my new car buy I had my Honda Accord for 12 years and when the time came to replace it, I went to Herson's Honda. They were my first and only stop in my new car buying adventure. My sales consultant, Amadou, was attentive and knowledgeable. The entire team was wonderful, from the sales manager to the finance guru, Rick. I bought a 2015 Civic EX-L and couldn't be more pleased. More
by Nerdtastic
Employees Worked With
Rick (Finance), Amadou Camara
