Herson's Honda
Rockville, MD
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1,880 Reviews of Herson's Honda
Excellent service Excellent friendly service. Was able to make the appointment the day before for a Saturday afternoon service . Weston was responsive informative at A Excellent friendly service. Was able to make the appointment the day before for a Saturday afternoon service . Weston was responsive informative at All times and the completion time was right on time. Overall Quick response kept me informed at all times. Keep up the great work! More
Customer service Every person is different. So far I can say service advisor Weston from Hersons Honda helped me to get very good service. He provided great customers Every person is different. So far I can say service advisor Weston from Hersons Honda helped me to get very good service. He provided great customers service, was very helpful, answer all questions with professionalism, and gave me useful advises about my Honda. More
I have always had quick and high quality service Carl is quite friendly and is very competent. I always look for him when I come to have my CRV serviced. I am always pleased with the quality of ser Carl is quite friendly and is very competent. I always look for him when I come to have my CRV serviced. I am always pleased with the quality of service. More
Aaron Phillips Best buying experience I've ever had at Honda or any other dealership over the years was with Aaron Phillips. He warmly greeted us as we walked in th Best buying experience I've ever had at Honda or any other dealership over the years was with Aaron Phillips. He warmly greeted us as we walked in the door and listened intently when I explained what I was looking for and my expectations. Throughout the entire buying experience, he was very helpful, and kind, and did not hurry or pressure me in anyway. He was very patient with me as I spent about 20 minutes standing in the lot trying to decide on which color I wanted in the Honda CR-V which I purchased from him. It was actually a pleasure buying my new CR-V at this dealership. Gave me more for my trade-in than I would have anticipated and again no pressure from anyone. I have been a loyal Honda customer at this dealership for many years and have always had a good experience when buying a car and also with the service department. I highly recommend Aaron Phillips to anyone who is considering buying at Herson's. More
second service went in for second standard service for my 2015 CR-V. appointed scheduled for 3:15pm. Arrived at 3:16pm service completed amazingly fast! was on my went in for second standard service for my 2015 CR-V. appointed scheduled for 3:15pm. Arrived at 3:16pm service completed amazingly fast! was on my way at 4pm!! More
Service Visit Rose Byrd was very helpful in keeping me informed and up to date in the service process. As the work being done was very slow it was nice that she wa Rose Byrd was very helpful in keeping me informed and up to date in the service process. As the work being done was very slow it was nice that she was so pleasant. More
service visit Nice and efficient dealership. Rose Byrd was especially helpful and nice and clear in her description of car issues. Will definitely use this place ag Nice and efficient dealership. Rose Byrd was especially helpful and nice and clear in her description of car issues. Will definitely use this place again. More
Buying my new Honda I had an 18 year old Honda (purchased at Herson's) which I dearly loved. I thought it was about time I purchased a new Honda but I was terribly atta I had an 18 year old Honda (purchased at Herson's) which I dearly loved. I thought it was about time I purchased a new Honda but I was terribly attached to the old one and don't like change. So- it was a difficult decision - to keep my car or to buy new. Ira, was very patient with my indecision and did everything he could to help me decide - even once telling me that I loved my car too much and to keep it. Finally I came to the decision to buy. So I did. I was impressed that there was very little pressure and how well I was treated. Everyone I dealt with was very pleasant and professional. I will buy here again and encourage others to do the same. More
Maintenance and Service Quality I've been to this dealership for car maintenance (oil change, tire rotation, etc) many times now and each time has been a breeze with this dealership. I've been to this dealership for car maintenance (oil change, tire rotation, etc) many times now and each time has been a breeze with this dealership. They are always prompt to start servicing you and keep you in the loop with all the services they are providing to you and your car. My most recent visit, Cesar was the best customer service person to help me so far. He was very informative with the information he was giving and always confirmed with me on any decisions I was making for my car. After everything was done, he gave me another summary of everything that happened during the visit and the future maintenance schedule. Very helpful and hope he helps me again in the future. More
B126 servuce Cesar Lemus and the entire Hona service staff are efficient, courteous, and knowledge. It's always easy to get a quick service appointment. They get Cesar Lemus and the entire Hona service staff are efficient, courteous, and knowledge. It's always easy to get a quick service appointment. They get the car back to me quickly More