Herson's Honda
Rockville, MD
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1,880 Reviews of Herson's Honda
Excellent service coordinator (Cesar Lemus) Cesar Lemus was fantastic help with the regular maintenance, as well as other repairs for my Honda Accord. Very clear explanations, excellent custome Cesar Lemus was fantastic help with the regular maintenance, as well as other repairs for my Honda Accord. Very clear explanations, excellent customer services skills, and efficient with time. More
A Herson's Honda customer since 1983 We've purchased several Accord's from Herson's Honda and have our car serviced at Herson's too. Service coordinator Rose Byrd is great and has offere We've purchased several Accord's from Herson's Honda and have our car serviced at Herson's too. Service coordinator Rose Byrd is great and has offered assistance to us for many many years. More
excellent service I've been going here for service since 2009 for my Honda Fit...Always pleased ! A+....Rose Byrd is my rep., very professional and knowledgable, and fr I've been going here for service since 2009 for my Honda Fit...Always pleased ! A+....Rose Byrd is my rep., very professional and knowledgable, and friendly. More
Ceaser Lemus Thank you Ceaser for your professionalism and expertise in dealing with my extended warranty. Was not sure if the problem I had was covered. Cearser Thank you Ceaser for your professionalism and expertise in dealing with my extended warranty. Was not sure if the problem I had was covered. Cearser took the time to look through my folder to determine that yes I had purchased an extended warranty from another dealer. He contacted the other dealer to verify, contacted the warranty company for payment, and contacted the parts supplier in California to order the part. Everything was completed in 3 business days. More
Good team effort with effective communication I've know and worked with Rose since I purchased my Honda Civic Del Sol in 1993. She was my 'oil' person for 20 of those years and I was glad to se I've know and worked with Rose since I purchased my Honda Civic Del Sol in 1993. She was my 'oil' person for 20 of those years and I was glad to see her move up to her service position and bring her quality customer service attitude and experience. Herson's needs to give her a "that-a-girl" out of petty cash. More
Respectable service I own a Honda CR-V. My tires had warranties and insurance on them. Obviously the insurance would only take care of them if a on road incident where to I own a Honda CR-V. My tires had warranties and insurance on them. Obviously the insurance would only take care of them if a on road incident where to occur. I can't explain how one of my tires abruptly became flat but Omar and Weston understood my frustration; out of the kindness of their heart provided me with a free tire. More
Smooth transaction I consider my family a "Honda" family. We've owned Honda after Honda and I can't describe how safe I feel in one of them. From the moment I walked in, I consider my family a "Honda" family. We've owned Honda after Honda and I can't describe how safe I feel in one of them. From the moment I walked in, Rick Deramo was patient, and heard my needs. In and out, in just under 3 hours or so. Fastest, smoothest experience I've had in a very long time! Thanks, Rick and CJ! More
Regular Service Herson's is always a pleasure. The staff is friendly and knowledgeable. Today I had Rose, who was extremely helpful and explained every aspect of my Herson's is always a pleasure. The staff is friendly and knowledgeable. Today I had Rose, who was extremely helpful and explained every aspect of my service! More
Friendly and efficient. Excellent, fast service to repair a tire with a nail in it, and check other tires as well. Weston was easy and pleasant to deal with. Excellent, fast service to repair a tire with a nail in it, and check other tires as well. Weston was easy and pleasant to deal with. More
Quick oil change by appointment Always on time and always done as promised... I have been a repeat customer for 25 years. Weston walked me through checkout. No problems. I keep going Always on time and always done as promised... I have been a repeat customer for 25 years. Weston walked me through checkout. No problems. I keep going back. More