Herrnstein Hyundai, Inc.

I saw this 2007 Town & Country van on line & it appeared to be a better car & a better price than anything I had seen in Columbus. I was given more for my trade-in than I expected & the car I purch appeared to be a better car & a better price than anything I had seen in Columbus. I was given more for my trade-in than I expected & the car I purchased was scratch & dent free & only had 40,000 miles on it; a 5 year old car! As it turned out it did have a couple of problems. It had no heat, no AM radio and the DVD player would not operate. After two visits with a free rental car back to Columbus each time, an ace mechanic named Cheyenne at the Chrysler store found and fixed both issues to my satisfaction. The car is so perfect that it's like having a brand new car. I am 75 years old, grew up with a Columbus Lincoln-Mercury dealer from whom I purchased many cars but have never been treated any better than at the two Herrnstein dealerships. To give less than a great rating in every category would have caused my nose to grow like Pinnochio's and my pants to burst into flames. Kudos to all. Chuck Beatel More

I was very satisfied with every aspect of my recent new car purchase. I would highly recommend Herrnstein. We were very pleased with our salesman Tom Buck. car purchase. I would highly recommend Herrnstein. We were very pleased with our salesman Tom Buck. More

I recommend Herrnstein Hyundai for many reasons. One of the most important reasons for me was that their dedicated team did not treat me like a credit score. I was treated like a human being with top notch the most important reasons for me was that their dedicated team did not treat me like a credit score. I was treated like a human being with top notch customer service, dignity and respect. I place high value in those three of those many traits I look for in others. Had it not been for the excellent service that was delivered to me, I would have been let down. Thank you everyone at Herrnstein Hyundai. More

Mr. Tillis applied no pressure. I called him and told him what I was looking for and why. He got me the best loan rate he could. I was sattisfied and purchased a 2012 Hyundai Elantra. He explained everything what I was looking for and why. He got me the best loan rate he could. I was sattisfied and purchased a 2012 Hyundai Elantra. He explained everything in great detail as far as the warranty and the controls on the vehicle--very helpful! I was in and out in no time at all. Great experience all around! More

The sales person and all staff were friendly and helpful with my purchase. The process was quick and easy which was a priority for me! The response to my online shopping was fast, informative and friendly with my purchase. The process was quick and easy which was a priority for me! The response to my online shopping was fast, informative and friendly (which was not the case at other dealerships. I found the team to be receptive to my questions, cooperative and responsive making this an easy and stress free experience. More

faith really worked witb us on finding the right car we wanted and giving us a realistic number we could walk out the door with. amazingly polite and honest and would recommend her to anybody. they gave us wanted and giving us a realistic number we could walk out the door with. amazingly polite and honest and would recommend her to anybody. they gave us alot more money in trade value than in columbus. thanks faith!! More

The person I dealt with was friendly but I don't think she was honest. See said they only make about $200 on the vehicle after she is paid. I know this is BS. She kept trying to make me feel better by s she was honest. See said they only make about $200 on the vehicle after she is paid. I know this is BS. She kept trying to make me feel better by saying other dealers were charging $500 over sticker. They manager kept trying to get us to take the loan out through them. After the 2nd time I told them my wife worked for a bank and we wanted to go with our approved loan. They tried 2 times after that to get us to take the loan through them. "I told them no". Don't pressure people after they tell you NO. Then we asked about a charge on the invoice for $250. We asked what that was for and the finance guy said it was something the state allowed them to do. Good explanation! If it wasn't for the fact that this car is hard to find and it was what my son wanted I would have walked out. I would not trust anything this dealer tells you. More

He truly listened to me and helped me get in the price range I wanted. I didn't have much money and had been thru many personal issues before being able to buy .I did consider going to cols but people I range I wanted. I didn't have much money and had been thru many personal issues before being able to buy .I did consider going to cols but people I worked with reassured me about buying there. More

Great experience from the first look at the website, to the final trip to the dealership to get the garage door opener I left in my trade-in :) Website was great, with all of the information it included, w the final trip to the dealership to get the garage door opener I left in my trade-in :) Website was great, with all of the information it included, w/o having to initially call or visit the dealership. Price was well under book value, even before what was given on the trade-in. Electronic communication prior to visiting was both timely and consistent. Add'l positive comments will be sent directly to the dealership staff. More

Excellent experience. I wanted a new Elantra in red, they were few and far between! Faith called me the day one came in and delivered it to me the following day. Saving me a 2 hour drive. All the det they were few and far between! Faith called me the day one came in and delivered it to me the following day. Saving me a 2 hour drive. All the details were handled quickly and effortlessly! All I had to do was sign a few papers! More