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Herman Cook Volkswagen
Encinitas, CA
109 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 109 reviews
December 10, 2025
Ricardo has been working with us regarding our GPS drop out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our prior problems have been addressed. So far so good. While the update process was quite engaged and took the better part of a day we are still happy that finally the car seems to function as it should. Working with Ricardo is always a pleasant experience even with tricky to solve issues. He is communication the technical issues between the technicians and the customer in a great way. More
by Thomas Kleinhenz
Verified CustomerEmployees Worked With
Ricardo in Service
December 06, 2025
Easy in and out service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. More
by MICHAEL.ADAM
December 04, 2025
Alan is the best! I always get amazing service at Herman Cook Volkswagen. Been a customer for years. I always get amazing service at Herman Cook Volkswagen. Been a customer for years. More
by Successbythebeach
December 04, 2025
I have been to the service department 3 times since I leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs and are barely polite. I also had to wait about 40 minutes from the time I arrived to drop off my car till the time I left and I had an appointment. Then when I wanted to pick up my car. I called twice and was transferred to VM and could not get a live person on the phone. I was so frustrated that I went there in person and sure enough, my car was ready and nobody had called me. The other service person was not my original had a hard time finding my ticket and moved very slow, with no sense of urgency. I will be trying a different VW service location for my next service which is unfortunate, because the Encinitas location is closest to my house. More
by SERGEAMI
Employees Worked With
Not listed
November 28, 2025
Everyone is friendly and helpful. I didn’t have a appointment but they still took care of what I needed. I didn’t have a appointment but they still took care of what I needed. More
by stevebumblebee
November 26, 2025
Best service I have ever had. Employees are so helpful I would highly recommend this dealership Employees are so helpful I would highly recommend this dealership More
by HOUSGARD
Employees Worked With
November 25, 2025
Easy scheduling. Courteous staff. Prompt mechanical service. Great experience all around. Highly recommend. The whole experience is great! Courteous staff. Prompt mechanical service. Great experience all around. Highly recommend. The whole experience is great! More
by CODY72
November 23, 2025
Everything great. A great environment to wait for your vehicle and get some work done. A great environment to wait for your vehicle and get some work done. More
by skaminski0
Employees Worked With
November 18, 2023
I bought a beautiful car. That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they woul That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they would fix the bumper. It's looks worse now. They returned the car with sanding material all over it. Filthy and with scratches. Well see if they do the right thing. So upset. And really upset because my concerns were blown off. It's not over. I am getting my brand new car fixed right. More
by jenn
Employees Worked With
Jesus and Bill
March 04, 2023
Just beware - Bait and Switch. The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly add The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly added about $40 to the price. When I asked them why the price was more I was given a "buyer beware" type of explanation. They raised the price because they can. More
by Steve
Employees Worked With
Ricardo Sanchez
