Heritage Volkswagen Catonsville

I don't know where to start. On July 31st, I went to I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they could I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they couldn't find the keys, so they had me test drive a different Atlas (Not an R-Line). Came back and decided to go on and purchase the R-Line. The total was roughly 47k. I tried to negotiate the price to 45k which I said was my budget. At this point I was working with Danny (Denny Applegarth, so rude and knew nothing about the features the car comes with). He even raised his voice at me at one point saying "Where do you expect me to come with 2k difference? If you can afford this car you should look into lesser trims". The general manager (Steve Knolle) stepped in and preached how about rare the R-Line trim is and how he can sell it to someone else within minutes . But at the end he offered a discount of $750 (Dealer discount 500 and half military (I served under 20 years)). Generous enough for me. I was ready to put pen to paper and after consulting each other for over 10 mins, the general manager comes to me with a window sticker of same trim saying that the car I'm buying from them has been sold to someone else and didn't know that. He asked me to keep the window sticker with a guaranteed price on the paper, that the similar car is on the train, it just left TN and should be here by Thursday (August 5th, if not later). A week passed, ..nothing. I followed up with via email and even telephonically ... he reassured me " you have my word-- the car is reserved for you and it's coming" . Today is August 18th, and still no word from them. After carefully looking into the window sticker he gave me, I realized that the car on it belongs to a different dealership (Ourisman VW of Rockville). I called Ourisman dealership and was told that the car is on their lot right now and that I can come in to check it out. Right away I called Steve with the new info , he goes " It's same trim not the actual car" The next day I went to Rockville and got a wonderful deal on a SEL Premium. Honesty Honesty lack of Honesty from Salesman all the up to the General Manager smh .......Unbelievable More

Today I brought it from a great car dealership. After speaking with my salesman, Randall made me feel right at home and walked me through the process of buying the vehicle, and when I had some questions speaking with my salesman, Randall made me feel right at home and walked me through the process of buying the vehicle, and when I had some questions over warranty and interest rates, the GM himself, Steve knolls, was there to tell me the difference between the two. Steve is very honesty and insightful overall, I had a great experience and will be buying another car from Heritage again. More

Tiara, was very helpful and patient. She made the process very easy and not stressful. Also, everyone else was nice. She is great at her job! very easy and not stressful. Also, everyone else was nice. She is great at her job! More

Tiara was very very knowledgeable and helpful, worked with me to get the best possible, as well and Lisa and Billy. Thank you so much! with me to get the best possible, as well and Lisa and Billy. Thank you so much! More

Tiara did a great job on my purchase. She is very helpful and informative. I really appreciate it. Thanks again Tiara for all of your help. and informative. I really appreciate it. Thanks again Tiara for all of your help. More

I had a wonderful experience here which is tarare when buying a car, staff was friendly process was smooth, and Naz went out of his way to help me get the car I wanted at the price I wanted buying a car, staff was friendly process was smooth, and Naz went out of his way to help me get the car I wanted at the price I wanted More

Great experience working with Randall to get the vehicle we were looking for. He was very accommodating and really made the process simple. Highly recommend working with him! we were looking for. He was very accommodating and really made the process simple. Highly recommend working with him! More

This was my best car buying experience to date. We were in at 6PM and out the door with our new car by 8. The car had been detailed and fully charged for us. in at 6PM and out the door with our new car by 8. The car had been detailed and fully charged for us. More