Heritage Volkswagen Catonsville

Responsive to our needs. Prompt appointments. They usually wash our car before we pick it up. Prompt appointments. They usually wash our car before we pick it up. More

The place is clean and neat. Staff is nice, friendly, and knowledgeable. More staff would be nice. Staff is nice, friendly, and knowledgeable. More staff would be nice. More

NAZ helped me purchase my dream car, he guided me through a price, and get the best deal, his customer service, experience, And honesty is excellent, I will recommend him for any one who is looking for good a price, and get the best deal, his customer service, experience, And honesty is excellent, I will recommend him for any one who is looking for good deal. NAZ you the best. More

Excellent experience from beginning to end. In one day Bill Devine and Randall Melvin found the truck I wanted, moved it to the dealership and it was mine by the end of day. Incredible truck, incredible t Bill Devine and Randall Melvin found the truck I wanted, moved it to the dealership and it was mine by the end of day. Incredible truck, incredible trade value, incredible service and he went above and beyond to see that all my needs were met. I highly recommend Bill Devine (sales mgr.), Randall Melvin (sales associate) and Heritage Catonsville Volkswagen. More

Our salesperson Randall was such a pleasure to work with. So kind, pleasant and accommodating, it felt like working with a friend. The whole team at Heritage made a lot of accommodations to make things easie So kind, pleasant and accommodating, it felt like working with a friend. The whole team at Heritage made a lot of accommodations to make things easier for us and we had a great experience! More

John was super helpful in buying our vehicle . Very knowledgeable I. The products and answered all our questions. knowledgeable I. The products and answered all our questions. More

I purchased a car at the end of August. I would rate the experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was complet experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was completely filthy and it was hard to gauge if the paint had any defects. The car had no gas in the tank so my test drive consisted of driving to the gas station so they could fill it with gas. I would expect the car to be prepped for a scheduled test drive. The purchasing process was average. I waited around 1 hour and 30 minutes before I could get back to the finance desk to complete the sale. I brought my own financing so we didn’t have much to discuss and the process went smoothly. The process itself was excellent, but the wait was a bit lengthy. Edit 9/18 Steve Knolle reached out to me within an hour of my review to resolve an issue I had with missing tow hook covers. I was having trouble reaching anyone to get status on the replacement order. Steve managed to get me replacement parts and I picked them up the next day. There are many factors that could have played into why the car didn't have them on delivery and why the order order status was unavailable, but what matters is that Steve and Bill helped me out. I would rate Steve and Bill as excellent for remaining professional and resolving the issue despite the early issues which were likely out of their control. My experience with the test drive seems to be a one off occurrence and based off other reviews I would recommend this dealership. More

Naz has helped me purchase my 2 last vehicles! He is professional, knowledgeable, and kind. I would highly recommend Naz and would purchase from him again! professional, knowledgeable, and kind. I would highly recommend Naz and would purchase from him again! More