Heritage Volkswagen Catonsville

NAZ helped me purchase my dream car, he guided me through a price, and get the best deal, his customer service, experience, And honesty is excellent, I will recommend him for any one who is looking for good a price, and get the best deal, his customer service, experience, And honesty is excellent, I will recommend him for any one who is looking for good deal. NAZ you the best. More

Excellent experience from beginning to end. In one day Bill Devine and Randall Melvin found the truck I wanted, moved it to the dealership and it was mine by the end of day. Incredible truck, incredible t Bill Devine and Randall Melvin found the truck I wanted, moved it to the dealership and it was mine by the end of day. Incredible truck, incredible trade value, incredible service and he went above and beyond to see that all my needs were met. I highly recommend Bill Devine (sales mgr.), Randall Melvin (sales associate) and Heritage Catonsville Volkswagen. More

Our salesperson Randall was such a pleasure to work with. So kind, pleasant and accommodating, it felt like working with a friend. The whole team at Heritage made a lot of accommodations to make things easie So kind, pleasant and accommodating, it felt like working with a friend. The whole team at Heritage made a lot of accommodations to make things easier for us and we had a great experience! More

John was super helpful in buying our vehicle . Very knowledgeable I. The products and answered all our questions. knowledgeable I. The products and answered all our questions. More

I purchased a car at the end of August. I would rate the experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was complet experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was completely filthy and it was hard to gauge if the paint had any defects. The car had no gas in the tank so my test drive consisted of driving to the gas station so they could fill it with gas. I would expect the car to be prepped for a scheduled test drive. The purchasing process was average. I waited around 1 hour and 30 minutes before I could get back to the finance desk to complete the sale. I brought my own financing so we didn’t have much to discuss and the process went smoothly. The process itself was excellent, but the wait was a bit lengthy. Edit 9/18 Steve Knolle reached out to me within an hour of my review to resolve an issue I had with missing tow hook covers. I was having trouble reaching anyone to get status on the replacement order. Steve managed to get me replacement parts and I picked them up the next day. There are many factors that could have played into why the car didn't have them on delivery and why the order order status was unavailable, but what matters is that Steve and Bill helped me out. I would rate Steve and Bill as excellent for remaining professional and resolving the issue despite the early issues which were likely out of their control. My experience with the test drive seems to be a one off occurrence and based off other reviews I would recommend this dealership. More

Naz has helped me purchase my 2 last vehicles! He is professional, knowledgeable, and kind. I would highly recommend Naz and would purchase from him again! professional, knowledgeable, and kind. I would highly recommend Naz and would purchase from him again! More

I don't know where to start. On July 31st, I went to I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they could I don't know where to start. On July 31st, I went to this dealership to check out a 2021 VW Atlas SE R-Line. The SUV was on the lot but they couldn't find the keys, so they had me test drive a different Atlas (Not an R-Line). Came back and decided to go on and purchase the R-Line. The total was roughly 47k. I tried to negotiate the price to 45k which I said was my budget. At this point I was working with Danny (Denny Applegarth, so rude and knew nothing about the features the car comes with). He even raised his voice at me at one point saying "Where do you expect me to come with 2k difference? If you can afford this car you should look into lesser trims". The general manager (Steve Knolle) stepped in and preached how about rare the R-Line trim is and how he can sell it to someone else within minutes . But at the end he offered a discount of $750 (Dealer discount 500 and half military (I served under 20 years)). Generous enough for me. I was ready to put pen to paper and after consulting each other for over 10 mins, the general manager comes to me with a window sticker of same trim saying that the car I'm buying from them has been sold to someone else and didn't know that. He asked me to keep the window sticker with a guaranteed price on the paper, that the similar car is on the train, it just left TN and should be here by Thursday (August 5th, if not later). A week passed, ..nothing. I followed up with via email and even telephonically ... he reassured me " you have my word-- the car is reserved for you and it's coming" . Today is August 18th, and still no word from them. After carefully looking into the window sticker he gave me, I realized that the car on it belongs to a different dealership (Ourisman VW of Rockville). I called Ourisman dealership and was told that the car is on their lot right now and that I can come in to check it out. Right away I called Steve with the new info , he goes " It's same trim not the actual car" The next day I went to Rockville and got a wonderful deal on a SEL Premium. Honesty Honesty lack of Honesty from Salesman all the up to the General Manager smh .......Unbelievable More

Today I brought it from a great car dealership. After speaking with my salesman, Randall made me feel right at home and walked me through the process of buying the vehicle, and when I had some questions speaking with my salesman, Randall made me feel right at home and walked me through the process of buying the vehicle, and when I had some questions over warranty and interest rates, the GM himself, Steve knolls, was there to tell me the difference between the two. Steve is very honesty and insightful overall, I had a great experience and will be buying another car from Heritage again. More