Heritage Volkswagen Catonsville

I have purchased two Tiguans from this dealership and loved them. Samantha was my serviceperson (now a manager and well-deserved). This last purchase I was pressured into trading in my Tiguan for a Taos. loved them. Samantha was my serviceperson (now a manager and well-deserved). This last purchase I was pressured into trading in my Tiguan for a Taos. I. HATE. IT. I let them know I hate it. No response. This place has changed management MULTIPLE times now. I was sold lies and a crap piece of junk vehicle that has already had a sensor fail and now has a critical recall on it and it's less than a year old. I'm now being told is worth $4000 less than I owe (and by the way, I pay a healthy overage every month to make sure I pay it off early so that's a xxxx slap in the face). So I may have bought my last Volkswagen. I haven't driven anything else 36 years. This place is no longer the shining example I used to send people to. And by the way, tell your sales people we can hear them arguing with their (personal) creditors while we wait for service. Am I mad. xxxx yeah I am. More

Naz did a great job getting us the car we wanted at the most competitive price in the area. most competitive price in the area. More

Samantha is absolutely amazing! My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Se My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Service Manager. No matter the issue, Sam always works to get my car in and taken care of. She has always been an excellent point of contact and an even better person! Highly recommend working with Sam! More

It is a very good car buying experience at this dealership. Naz is very helpful. dealership. Naz is very helpful. More

Denny was great to work with. He's been selling VW's for a long time, and really took a minute to listen about what I was looking for. He's been selling VW's for a long time, and really took a minute to listen about what I was looking for. More

Tobi was flexible and patient when helping myself and my family look for a new car. He is by far the best and most friendly car salesman I have worked with - if you are looking for a vehicle you need to go family look for a new car. He is by far the best and most friendly car salesman I have worked with - if you are looking for a vehicle you need to go to him. He raised the bar for what should be expected in the industry. More

Mr Naz Islam is wonderful! ! The opposite of the usual characteristics of a car salesman. Professional, very pleasant, polite, not pushy at all. The best car buying experienc ! The opposite of the usual characteristics of a car salesman. Professional, very pleasant, polite, not pushy at all. The best car buying experience. Highly recommended! Thank you! DrT More

responded quickly about the car I was interested in. The sales person was great to work him and it did end with me buying a car from them. The sales person was great to work him and it did end with me buying a car from them. More

Great customer service, very professional, very knowledgeable. Great experience, enjoyed working with service rep Jennifer. knowledgeable. Great experience, enjoyed working with service rep Jennifer. More

Catonsville Volkswagen is the best place to get my car serviced and I have had the pleasure of working with Jenni multiple times and she is great! serviced and I have had the pleasure of working with Jenni multiple times and she is great! More