Heritage Volkswagen Catonsville

I have purchased or leased 7 VWs from Russel over the past 15 years and they are wonderful to do business with--considerate, always helpful, honest and straightforward. When I have a maintenance call, I past 15 years and they are wonderful to do business with--considerate, always helpful, honest and straightforward. When I have a maintenance call, I always know what to expect and appreciate their attentiveness. Our most recent purchase (today)was handled perfectly. This is what every dealership should aspire to. More

We went to Russell VW after finding a very reasonably priced 2008 VW Rabbit. We talked with salesman Mike Blackstone on the phone. He met us outside the dealership and had the car prepped and ready for a priced 2008 VW Rabbit. We talked with salesman Mike Blackstone on the phone. He met us outside the dealership and had the car prepped and ready for a test drive. He allowed us to go alone so we could comfortably discuss the car ourselves. Once back in the showroom, Mike was very low pressure and willing to work with us on price. While we did not end up buying the car, I would highly recommend Russell VW and Mike Blackstone in particular. This is by far the most pleasant automotive dealership experience I have had in my 10 years of purchasing cars. More

George is the reason I give Russel Volkswagen a high rating. My beetle is 10 years old and needed quite a bit of work when I took it to the Russel shop. George was very friendly, arranged for a loaner c rating. My beetle is 10 years old and needed quite a bit of work when I took it to the Russel shop. George was very friendly, arranged for a loaner car, and thoroughly explained everything that needed to be done. I'll admit I was rather distraught at the total price of repairs, but George helped me to prioritize the repairs, so that I could focus my very limited budget on the most important things. He patiently explained which items affected safety, so we could address those repairs first. He made alternate suggestions that would improve the car's performance and add to the lifespan of the parts I couldn't afford to replace at the time. George made me feel more confident about the choices by saying, "If it were my car, here's what I would do." When another part unexpectedly broke during the repair, George replaced it for free. I definitely recommend Russel Volkswagen, and highly recommend that if you take your car there for service, you speak to George. He is the best! More

I have not yet had service on my new VW Golf TDI; I took delivery of the car on August 11th. The Russel associates work as a team. When I arrived, I was immediately greeted and they let Jake know I was the delivery of the car on August 11th. The Russel associates work as a team. When I arrived, I was immediately greeted and they let Jake know I was there. He went through the electronics/navigation/blue tooth of the car with us and took us to fuel up the car. With regard to price, I did an extensive amount of research online so I was aware of dealer invoice, blue book value on my trade, as well as what a 'reasonable' price to pay for the car was. I had to push to get the price I wanted, but was willing to walk if the numbers didn't make sense for me. In the end, after some negotiating, I got the car for the price I wanted. More

Im 76 so needless to say dont move as fast as i use to. I got in touch with Mr Lawson over the next about the purchase of a new jetta. He was polite and answered all the questions I asked him without no car got in touch with Mr Lawson over the next about the purchase of a new jetta. He was polite and answered all the questions I asked him without no car salesman xx.I explained my old jetta had been flooded out during a recent storm and I had to wait for the insurance company to settle, he said no problem and he didnt pressure me at all(why i decided to do business with Russel instead of some other dealers i called). I called him back two days later and told him Id be coming in to look at the jettas as soon as I got a ride. He said no problem and to my surprise had someone pick me up.When i got there he kindly took his time to go over all the options,let me take a extra long test drive and didnt change the price he had quoted me like last time i bought a car somewhere else.Like i said I move slow so it took me around two hrs to go threw all the stuff and decide,he never got frustrated with me and let me work at my own pace.I was the best buying experience of my 76 years and would definitely recommend Mr Lawson More

I visited Russel VW in search of a new car. I was pleasantly greeted by a Sales Consultant by the name of Violet Ramos. She guided me over to the VW Eos and started to explain all the wonderful feat pleasantly greeted by a Sales Consultant by the name of Violet Ramos. She guided me over to the VW Eos and started to explain all the wonderful features of this vehicle. We took a test drive and I fell in love... This was the first vehicle that I have purchased on my own since my husband passed away. I felt very comfortable dealing with Violet. She was a very honest and thoughtful and made my buying experience that much more special. I also had the pleasure of meeting the Sales Manager Bill Goldsmith who was of great help. He was there to make sure that I was taken care of all the way to the end. I must say...this was a great dealership and I would definitely recommend it to everybody who is in search of a new car. Russel treats you like family.. More

I was referred to Denny Applegarth at Russel Automotive by my mechanic, Pete Anker. Mr. Applegarth's professionalism and knowledge of Volkswagens were apparent immediately. Mr. Applegarth understood the by my mechanic, Pete Anker. Mr. Applegarth's professionalism and knowledge of Volkswagens were apparent immediately. Mr. Applegarth understood the price range and make of vehicle I was interested in and found a vehicle that fit both criterion. The entire sales department was a pleasure to work with, including the manager and finance staff. As a consumer that relies on reviews, it would only be fitting to provide an honest and accurate account of the satisfaction I have with Russel Automotive. More

David went out of his way to accomodate me, my needs, and financing concerns. He made a purchase I was very nervous about into a day pure enjoyment. This was an impressive experience and I will be returnin financing concerns. He made a purchase I was very nervous about into a day pure enjoyment. This was an impressive experience and I will be returning to this dealer for any future service/sales. I was really blown away by the quality of service I was given & will recommend Russell VW, David Lawell, and the entire staff to anyone who will listen! More

I found a VW diesel on Russel's website that I liked a lot. I went to test drive and and it was great. I have been wanting to switch to diesel for a while now because the gas mileage is good and the pri lot. I went to test drive and and it was great. I have been wanting to switch to diesel for a while now because the gas mileage is good and the price of gas is outrageous. Craig assisted me with the test drive and through financing dept. Jake made sure the internet pricing was honored. More

Thanks Mike for all your help! I was in and out in great time with my new (used) car in hand. Everyone always dreads the wait and the endless piles of paper work just to buy a car. You stayed with me ever time with my new (used) car in hand. Everyone always dreads the wait and the endless piles of paper work just to buy a car. You stayed with me every step of the way and made sure I understood, and was getting everything I wanted as we discussed prior to finance. Thanks again! More