Heritage Volkswagen Catonsville

Man vs. Machine This is a review of Ritchie, originally my salesman & now a friend, not of any dealership. Above & beyond. Went out of his way for *me*. Cared ab This is a review of Ritchie, originally my salesman & now a friend, not of any dealership. Above & beyond. Went out of his way for *me*. Cared about *me*. Worked on *my* behalf. I did not buy a car from a "dealership", I bought a car from Ritchie, & only because of Ritchie. Rare that anyone would stick their neck out for someone else. Ritchie does. Ritchie is a man. He cares. A dealership is a machine & could care less. Dealing with a man. being able to deal with a man, in any facet of life, is much better then dealing with a machine. -Steven More

Excellent customer service Richie took great care of us and went above and beyond to make sure we were getting the right car and were happy with the entire car-buying experience Richie took great care of us and went above and beyond to make sure we were getting the right car and were happy with the entire car-buying experience. We greatly appreciate his efforts and attitude. The dealership has excellent quality cars available at reasonable prices. More

Outstanding Customer Service and Excellence!!! I recently lost my 2013 Volkswagon Passat in an accident and it was a very painful experience for me. Needing a new car, my husband and I went to Rus I recently lost my 2013 Volkswagon Passat in an accident and it was a very painful experience for me. Needing a new car, my husband and I went to Russell. The sales team were attentive, friendly, but most importantly, they listened to me. They understood just how much I loved my previous car (named Vanessa), and worked tirelessly to put me in a brand new Volkswagon Jetta. Most importantly, Scott and his team delivered on their promise! That means more to me than anything! I will certainly be bringing all my business to Russell Volkswagon from now on! The entire team handled my with great care and a level of service and professionalism the was just outstanding!!!! I can't thank them enough!!! More

good experience I bought a used car from Richie and he was really helpful and nice. He got me everything I needed and always worked with us. I bought a used car from Richie and he was really helpful and nice. He got me everything I needed and always worked with us. More

Tailor-Made We didn't expect to be buying a car that day- our existing Beetle was in for repairs- but we knew we wanted to replace it within the next six months. We didn't expect to be buying a car that day- our existing Beetle was in for repairs- but we knew we wanted to replace it within the next six months. So when we got a call from Lamar Blakney about a half-hour after we dropped the car off saying that he had a buyer for it, that was pretty much it. He had exactly what we wanted ready and waiting when we came in, and we blew through the buying process about as swiftly as humanly possible. The dealership's finance officer Serghei was able to tailor-make an insurance package that had protection and replacement plans for exactly what we were interested in, with no unnecessary expensive fluff that wouldn't be suited to our needs. Because our old car needed a considerable amount of repairs, Lamar was able to find a few discounts and specials that made it so we effectively got the full blue book price for our trade in, despite the condition of the car. More

Our experience We met with Tony Martin who provided excellent service - he was honest and hard-working. he took a lot of measures to meet our expectations and worked We met with Tony Martin who provided excellent service - he was honest and hard-working. he took a lot of measures to meet our expectations and worked hard to make sure that we found what we wanted. He took the time to search for various cars and let us test drive several cars. He was also willing to communicate with us by writing on paper, very deaf-friendly as we use sign language to communicate. Kudos to him and we recommend his services! More

Bought new Jetta TDI Richie did a great job helping us out. We went there with a budget in mind and an exact car and Richie worked to get us both. No complaints, everythin Richie did a great job helping us out. We went there with a budget in mind and an exact car and Richie worked to get us both. No complaints, everything was very easy. More

Good prices Courteous staff offer cars within the range provided by kelly blue book as a good deal. Other dealers in area offer higher prices. The salesman Rich Courteous staff offer cars within the range provided by kelly blue book as a good deal. Other dealers in area offer higher prices. The salesman Richie was direct and factual, and provided information when asked if not before. Tires on rear of vehicle were less than new, manager Kevin replaced tires when asked. Overall the best we ran into in the DC Baltimore area. More

Straightforward, low pressure dealership Straightforward experience buying a new Golf. Richie found the car I was after and didn't apply any pressure to try to upsell me to one immediately av Straightforward experience buying a new Golf. Richie found the car I was after and didn't apply any pressure to try to upsell me to one immediately available which I appreciated. Hope the service experience is as good as the buying one. More

Great Sales Experience! What a great experience! I fell into the camp that viewed car buying as more of a chore than a pleasurable endeavor, but after working with Tony Mart What a great experience! I fell into the camp that viewed car buying as more of a chore than a pleasurable endeavor, but after working with Tony Martin at Russel VW I'm switching sides. Tony could not have been more helpful and honest in our dealings. Tony diligently worked with me to put me in a wonderful car at a great price with a low monthly rate. Tony's approach to selling was positively refreshing and I shared plenty of laughs with him as well, just an overall great guy with a wealth of knowledge when it comes to his vehicles (the man is an undercover gearhead). What more can I say about my experience at Russel automotive except that I highly recommend them and will definitely continue business with them in the future. More