Heritage Volkswagen Catonsville

Used car purchase Richie asked what mattered to me as a customer and did his best to meet my goals for the transaction. He was courteous during the test drive and stra Richie asked what mattered to me as a customer and did his best to meet my goals for the transaction. He was courteous during the test drive and straight forward about what he could do and what he couldn't. More

Excellent Service and fair prices I visited Russel VW regarding an ad on cars.com. The vehicle was in excellent condition exactly as described in the ad. I dealt with Richie Ramkelaw I visited Russel VW regarding an ad on cars.com. The vehicle was in excellent condition exactly as described in the ad. I dealt with Richie Ramkelawan, he was friendly ,professional, and very helpful. He did not try to push the car, but let it sell itself. This is the second vehicle I have purchased from the "Russel Mile One" franchise, and I would not hesitate purchasing from them again. More

got my purchase done Ritchie was able to get my purchase and financing done where others couldn't. He was very knowledgeable and friendly and kept me informed throughout Ritchie was able to get my purchase and financing done where others couldn't. He was very knowledgeable and friendly and kept me informed throughout the process as I was skeptical of getting a deal done. Russell vw and Ritchie made it happen. More

Competent and very professional I experienced a very competent, honest and courteous visit today at Russel Volkswagen at the expense of Mr. Scott Feinstein. He is honest, straightfor I experienced a very competent, honest and courteous visit today at Russel Volkswagen at the expense of Mr. Scott Feinstein. He is honest, straightforward and shows concern for the customers. He also is very dedicated to his work and he cares about the needs and concerns of individuals that come to him for his services. I highly recommend him and will definitely return in the future. More

A good day at Russel VW I responded to an internet ad and was immediately contacted by the internet sales dept to schedule an appt. On arrival, my sales agent Richie Ramkela I responded to an internet ad and was immediately contacted by the internet sales dept to schedule an appt. On arrival, my sales agent Richie Ramkelawan made it all happen. I was able to get financing at a rate that matched my credit union rate but for an greater amount. This enabled me to drive off in the car I desired with no money down. Serge Calmic was very thorough and courteous as he presented all the financing and service options. All in all it was a pleasant and satisfying sales experience. More

Ask for Denny We just bought our 3rd new car from Russel Volkswagen. This dealership is our favorite because of the amazing customer care we receive. Denny Applegar We just bought our 3rd new car from Russel Volkswagen. This dealership is our favorite because of the amazing customer care we receive. Denny Applegarth patiently listens to our needs and puts us in the right car at the right price. There have been many times we've stopped by to take a look at the new cars and even though we weren't quite ready to purchase Denny always treated us like his favorite customers. Gone are the days of unsure car buying, after 8 years purchasing from Denny we can promise you'll be driving away happy and confident. The service department is top notch too. John Akers in service is knowledgeable, kind and funny. We only get our cars serviced at Russel and they run perfect! More

Purchased 2015 Beetle Convertible Visited Russel VW with a specific budget. Denny Applegarth (super personable) was able to locate the vehicle I wanted and close the deal. James Ke Visited Russel VW with a specific budget. Denny Applegarth (super personable) was able to locate the vehicle I wanted and close the deal. James Kelley and Serge Calmic were very helpful as well. Fantastic Experience! More

easy transaction Transaction was easy. They found the car I wanted and made it work. Really worked to get the best financing. Great staff and very personable. Transaction was easy. They found the car I wanted and made it work. Really worked to get the best financing. Great staff and very personable. More

Took great care of us My boyfriend and I really enjoyed our buying experience at Russel VW, and Richie R. In particular. Richie and manager Kevin took the time to determine My boyfriend and I really enjoyed our buying experience at Russel VW, and Richie R. In particular. Richie and manager Kevin took the time to determine what car would best meet our needs. They answered all our questions and Richie even called me on his day off to answer our questions. We are new in the area and now have two VW cars. We will definitely be taking both our cars to Russel VW for servicing. More

Excellent Customer Service We set out this morning for "car eye shopping", and with no readiness to commit ourselves for a car yet. However, when we stopped at Russel Volkswagen We set out this morning for "car eye shopping", and with no readiness to commit ourselves for a car yet. However, when we stopped at Russel Volkswagen, we met Mr L. Lamar Blakney who engaged us warmly, and went the "extra mile" to please us with what we wanted. Guess what happened next! We ended up with a car in our name; thanks to Mr Blakney. I can't remember in my entire life ever meeting someone so wonderfully and professionally welcoming as Mr L. Lamar Blakney. His professional eloquence is overwhelming. Meet him at Russel Volkswagen, and you would be amazed! :) More