Heritage Volkswagen Catonsville

In & Out at it's finest! The time was right for me to get into a new car. I dreaded the thought of the experience, yet was pleasantly surprised with the quality of service, a The time was right for me to get into a new car. I dreaded the thought of the experience, yet was pleasantly surprised with the quality of service, attention to detail, and speed in which all of time spent on site at the dealership was handled! Everyone I dealt with from Jason Brooks, Jeff Berlant, & Richie Ramkelawan were absolutely fantastic! More

Great Experience I needed a new car after 20 years....As soon as I walked in to Russel, I was greeted by Milos, my sales rep..he asked if he could be of service. He wa I needed a new car after 20 years....As soon as I walked in to Russel, I was greeted by Milos, my sales rep..he asked if he could be of service. He was a good listener, found me what I was looking for. He answered all my questions. Scott helped to make the deal happen and Serge was very knowledgeable about my extended warranty. Couldn't be happier with everyone at Russel Volkswagen.....Customer service was great...LOVE MY CAR!! More

Great service and experience We were looking for a particular car at a specific price point. Richie was exceptional in working with us to get the car we wanted at a reasonable pri We were looking for a particular car at a specific price point. Richie was exceptional in working with us to get the car we wanted at a reasonable price. He's a great listener and works hard for his customer. I'll just add that Dave in finance was super friendly and answered all of our questions. Just a great experience all around. More

Excellent! Excellent Experience! Denny in particular is very knowledgeable and helpful, and always available on short notice to find solutions. Will plan to wo Excellent Experience! Denny in particular is very knowledgeable and helpful, and always available on short notice to find solutions. Will plan to work with Russel for my next purchase. More

Very helpful Richie was very helpful in finding me a car and lease payment I was looking for. I appreciated his time and effort to make the process very easy and Richie was very helpful in finding me a car and lease payment I was looking for. I appreciated his time and effort to make the process very easy and efficient. Thanks! More

Honest Lamar was an excellent Sales person. He was honest and upfront. It felt good to hear someone tell you how things are going to be and, it happen exactl Lamar was an excellent Sales person. He was honest and upfront. It felt good to hear someone tell you how things are going to be and, it happen exactly how he said it. I give this salesperson 5 stars for helping me purchase a car and a big thank you to Scott Thanks Lisa More

Great purchasing experience! ! The dealership was clean, and welcoming and all employees we met during the purchasing process were friendly, well informed, and helpful. We had a ! The dealership was clean, and welcoming and all employees we met during the purchasing process were friendly, well informed, and helpful. We had a great test drive which led us to purchase a used 2015 Mazda cx-5! Our salesman, Lamar Blakney, was friendly, well informed, and very professional! We love our new car!!! More

Great experience! Will always come to Russel for my cars. Richie Ramkelawan was my salesman. He is very honest and listens to what you have to say. I truly appreciate h Will always come to Russel for my cars. Richie Ramkelawan was my salesman. He is very honest and listens to what you have to say. I truly appreciate his pleasant and professional way he worked with me. James the manager was very polite and professional. He worked with us to get the best deal. More

Attentive The staff was attentive, helpful, straight forward. Wanted to sell me a car. New staff primarily helped us and were very committed to making us happy The staff was attentive, helpful, straight forward. Wanted to sell me a car. New staff primarily helped us and were very committed to making us happy. More

The Best Car Buying Experience Ever !!!! Yesterday, at Russell Volkswagon Dealership was a "Blessing". From the moment I went on their website to the end of the processing of the sale of the Yesterday, at Russell Volkswagon Dealership was a "Blessing". From the moment I went on their website to the end of the processing of the sale of the vehicle I purchased, was nothing short of a Miracle. Richie Ramkelawan is a "Godsend". He called me as soon as I inquired on line about the Honda CR-V, also the Inernet Manager C.J. and, Scott the General Manager called, all before my appt. on Saturday. They had everything ready for my purchase, and then James Kelly (Sales Manager) and Serge Calmic (Finance Guy) worked fiercely to get me the best interest rate, and financing possible. All these people at Russell Volkswagen treat you like 'Royalty" . If you don't go here for next purchase you are missing the deal of a lifetime. Thank you Guys, I am an Estatically Happy Customer for Life. Tanya Fernandez Rice More