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Heritage Volkswagen Catonsville

Baltimore, MD

4.5
672 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 672 reviews

September 20, 2015

Great Experience I leased a VW Tiguan at Russel Volkswagen. The professional manner shown by Richie Ramkelawan and the staff kept me from going elsewhere. Great experi More

by diba318dsa163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Thomas, Richie Ramkelawan
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Good morning diba318dsa163 . Russel Volkswagen is delighted to hear that your car buying experience was a memorable one! We are also pleased that Richie was able to assist you with your new lease. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again diba318dsa163 for the highly praised review

September 19, 2015

Excellent Customer Service Excellent service, by Mr. Richie.R . I would recommend Richie and team at Russell for cars new or used. Got great prices and very friendly and honest. More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Brooks, Serge Calmic , CJ Jefferson, Richie Ramkelawan
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Good morning Gene. Russel Volkswagen is delighted to hear that your car buying experience was a memorable one! We are also pleased that Richie was able to assist you with your new vehicle purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Gene for the highly praised review.

September 19, 2015

Great job by the "Black Bob Barker!" My wife and I just wanted to say what professional, enthusiastic assistance we received from Lamar Blakney in purchasing a late model, turbo-charged B More

by baddad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L. Lamar Blakney
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Baddad thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new turbo-charged Volkswagen Beetle. We are also pleased to hear that Lamar was able to lead you yo the right vehicle at the right price. His excellent customer service is exemplary of the Russel Volkswagen model and we will be sure to share you feedback with him. Please don't hesitate to stop by for any of your service or maintenance needs. Than you again baddad and have a great day.

Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Baddad thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new turbo-charged Volkswagen Beetle. We are also pleased to hear that Lamar was able to lead you yo the right vehicle at the right price. His excellent customer service is exemplary of the Russel Volkswagen model and we will be sure to share you feedback with him. Please don't hesitate to stop by for any of your service or maintenance needs. Than you again baddad and have a great day.

September 18, 2015

Great customer service I hate buying cars. This was the best experience I have ever had. The team of associates were very quick and direct, no hidden fees. A very quick and More

by Bjwhorley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamar blakney
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

We are glad to hear that you had a memorable car buying experience with us! We welcome you to stay in touch and please feel free to contact us should you have any questions about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to seeing you in the future. Happy driving!

September 18, 2015

Happy with new 2015 Passat!!! I had a wonderful experience with Russel VW today . I talk with saleman Richie and with Manager Jeff They gave me a wonderful deal on a brand new 2015 More

by passatsaunie2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Store Manager Jeff, Richie Ramkelawan
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Hi passatsaunie2015 - Congratulations on your brand new 2015, Volkswagen Passat! We are pleased to hear that you had a great time purchasing your new Volkswagen with Richie and Jeff and we will certainly share your encouraging feedback with them. If you should have any questions or want a little more insight on your new Volkswagen Passat, please do not hesitate to give us a call. Thank you again passatsaunie2015 for taking the time to review us!

September 11, 2015

great experience Worked with Lamar Blakney at Russel VW- he did an awesome job! Very quick & efficient! ....and we love the car! Thanks again! Definitely recommend hi More

by vw16k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamar Blakney
Sep 14, 2015 -

Heritage Volkswagen Catonsville responded

Good afternoon vw16k. Russel Volkswagen is delighted to hear that your car buying experience was a memorable one! We are also pleased that Lamar Blakney service was not only quick and efficient but top quality. We will make sure to send your positive feedback to Lamar and the team. As always Russel Volkswagen thanks you and looks forward to seeing you again. Have a great day.

September 02, 2015

Pleasant Shopping Experience Worked with Denny Applegarth and could not have asked for a better salesman. He walked us through the car options and features as well as gave us adv More

by BJames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny Applegarth
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Hello BJames, Russel Volkswagen would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Denny and the team! Thank you again BJames for your positive review.

September 02, 2015

Purchase of new golf tdi Came in and worked with Ritchie. He was awesome and easy to talk to. Process was easy and fun. Highly recommend the dealership. Purchased golf tdi se. More

by Ikheer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Ramkelawan
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Thanks Ikheer for your positive feedback! We are thrilled to hear that Ritchie was a wonderful assistance throughout your purchasing experience and we will certainly share with him your kind words. Please do not hesitate to stop by with your new Volkswagen Golf TDI for a regular checkup! Thanks so much, Russel Volkswagen.

September 02, 2015

it was great Russell Volkswagen was one of the best experience I had buying cars there because of Denny applegarth is a excellent Sales consultant makes you feel v More

by buyer, dee711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny Applegarth
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Greetings buyer, dee711! Russel Volkswagen would like to sincerely thank you for your thoughtful review. Our team works extremely hard to ensure a satisfying visit for all of our customers, so I will be sure to share your kind and encouraging feedback with Denny. If you should need any future maintenance services performed, please do not hesitate to give us a call. Thanks again buyer, dee711 for the wonderful feedback. Happy driving!

September 01, 2015

Professional and courteous I purchased a 2015 Jetta TDI with the help of Denny, who was an awesome salesman. Denny found me exactly what I wanted. Even though the car wasn't on More

by 2015JettaTDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny Applegarth, Serge Calmic
Oct 09, 2015 -

Heritage Volkswagen Catonsville responded

Russel Volkswagen would like to congratulate you on you new 2015 Volkswagen Jetta TDI. We greatly appreciate your business and are constantly striving to provide all of our customers with the ultimate car buying experience. We realize the importance of our customers satisfaction and feel great pride in knowing that your experience was an exemplary one. In the future should you need any service or maintenance performed feel free to call or drop in anytime we would love to help. Thank you again and have a great day.

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