Heritage Volkswagen Catonsville

Great customer service I hate buying cars. This was the best experience I have ever had. The team of associates were very quick and direct, no hidden fees. A very quick and I hate buying cars. This was the best experience I have ever had. The team of associates were very quick and direct, no hidden fees. A very quick and smooth process. More

Happy with new 2015 Passat!!! I had a wonderful experience with Russel VW today . I talk with saleman Richie and with Manager Jeff They gave me a wonderful deal on a brand new 2015 I had a wonderful experience with Russel VW today . I talk with saleman Richie and with Manager Jeff They gave me a wonderful deal on a brand new 2015 Passat. What a team!!!!!!! More

great experience Worked with Lamar Blakney at Russel VW- he did an awesome job! Very quick & efficient! ....and we love the car! Thanks again! Definitely recommend hi Worked with Lamar Blakney at Russel VW- he did an awesome job! Very quick & efficient! ....and we love the car! Thanks again! Definitely recommend him & the dealership. More

Pleasant Shopping Experience Worked with Denny Applegarth and could not have asked for a better salesman. He walked us through the car options and features as well as gave us adv Worked with Denny Applegarth and could not have asked for a better salesman. He walked us through the car options and features as well as gave us advise on trade-ins. We did not end up purchasing a VW, but will hopefully be back to work with him in the future and would recommend friends/family visit him when buying a car. -Brent More

it was great Russell Volkswagen was one of the best experience I had buying cars there because of Denny applegarth is a excellent Sales consultant makes you feel v Russell Volkswagen was one of the best experience I had buying cars there because of Denny applegarth is a excellent Sales consultant makes you feel very comfortable and he's is easy to talk to about anything. So to the new car buyers out there that is looking for a new car go see Denny at Russell Volkswagen in Ellicott City I promise you won't regret it.....!!! Danielle n bruce More

Purchase of new golf tdi Came in and worked with Ritchie. He was awesome and easy to talk to. Process was easy and fun. Highly recommend the dealership. Purchased golf tdi se. Came in and worked with Ritchie. He was awesome and easy to talk to. Process was easy and fun. Highly recommend the dealership. Purchased golf tdi se. More

Professional and courteous I purchased a 2015 Jetta TDI with the help of Denny, who was an awesome salesman. Denny found me exactly what I wanted. Even though the car wasn't on I purchased a 2015 Jetta TDI with the help of Denny, who was an awesome salesman. Denny found me exactly what I wanted. Even though the car wasn't on the lot, he didn't try pushing me into something different, instead he went and got the car I wanted. Overall, the experience was great. Its not easy finding a car salesman as professional, knowledgeable and friendly as Denny. More

In & Out at it's finest! The time was right for me to get into a new car. I dreaded the thought of the experience, yet was pleasantly surprised with the quality of service, a The time was right for me to get into a new car. I dreaded the thought of the experience, yet was pleasantly surprised with the quality of service, attention to detail, and speed in which all of time spent on site at the dealership was handled! Everyone I dealt with from Jason Brooks, Jeff Berlant, & Richie Ramkelawan were absolutely fantastic! More

Great Experience I needed a new car after 20 years....As soon as I walked in to Russel, I was greeted by Milos, my sales rep..he asked if he could be of service. He wa I needed a new car after 20 years....As soon as I walked in to Russel, I was greeted by Milos, my sales rep..he asked if he could be of service. He was a good listener, found me what I was looking for. He answered all my questions. Scott helped to make the deal happen and Serge was very knowledgeable about my extended warranty. Couldn't be happier with everyone at Russel Volkswagen.....Customer service was great...LOVE MY CAR!! More

Great service and experience We were looking for a particular car at a specific price point. Richie was exceptional in working with us to get the car we wanted at a reasonable pri We were looking for a particular car at a specific price point. Richie was exceptional in working with us to get the car we wanted at a reasonable price. He's a great listener and works hard for his customer. I'll just add that Dave in finance was super friendly and answered all of our questions. Just a great experience all around. More