Heritage Volkswagen Catonsville

Great car buying experience It's always going to be a hassle when you're buying a car, but dealing with the crew at Russel is as good I could expect. You're dealing with salemen, It's always going to be a hassle when you're buying a car, but dealing with the crew at Russel is as good I could expect. You're dealing with salemen, of course, and they want to sell you something, but they're not overly pushy. I was impressed with their knowledge of the process of handling my trade-in, and getting the paperwork taken care of. When I showed them my options for financing over the internet, they were able to get me a financing price in the same range. Knowledgeable, helpful staff. More

An Exceptional Car Buying Experience I highly recommend working with Richie at Russel Volkswagen. I recently purchased a vehicle from the dealership and it was the most pleasant dealershi I highly recommend working with Richie at Russel Volkswagen. I recently purchased a vehicle from the dealership and it was the most pleasant dealership experience I've ever had. Richie was very professional and friendly in helping us to find a vehicle that works for us. I've recommended many friends and co-workers to stop by Russel Volkswagen when they're in need of a vehicle. More

Best Buying Experience Possible I visited Russel Volkswagen on the 16th, looking to purchase a new 2016 GTI. It was my first car buying experience and the team at Russel was more tha I visited Russel Volkswagen on the 16th, looking to purchase a new 2016 GTI. It was my first car buying experience and the team at Russel was more than helpful! Richie, the salesman, was fantastic. He was knowledgeable and had a great attitude. He was not pushy and truly put the customer first. Armando G., the sales manager, was also present and a pleasure to work with. He was a true gentlemen and made sure I was having a great experience. Thanks to their work, I was able to walk out with the car of my dreams as a very happy customer. If you're looking for a dealership that is easy to work with and cares deeply about customer relationships, this is it. Ask for Richie and Armando and you won't be disappointed! More

Awesome Car Buying Experiece Richie was a great sales rep. Everyone we spoke with at the dealership was awesome! Best car buying experience I have had! Now I am driving a new VW P Richie was a great sales rep. Everyone we spoke with at the dealership was awesome! Best car buying experience I have had! Now I am driving a new VW Passat! It is great! More

Easy and Painless Richie salesperson to match with me while buying a car. He was patient, polite, and calm throughout the process. He went to great lengths to make sure Richie salesperson to match with me while buying a car. He was patient, polite, and calm throughout the process. He went to great lengths to make sure the car the I left with met my needs. I couldn't be happier. Thank you Richie and the entire Russel VW team. Michelle More

Another great Russel experience I have dealt with Russel VW for my last 3 vehicles and each time the sales team has been great to work with. This past weekend I worked with Richie Ra I have dealt with Russel VW for my last 3 vehicles and each time the sales team has been great to work with. This past weekend I worked with Richie Ramkelawan and his honesty and candor were appreciated. I feel like this was the easiest car transaction I've had to date and Richie certainly helped make the process smooth and straightforward. Great job! More

Fast and Easy With the help of my Dealer Richie Ramkelawan my experience was fast and easy. He took the time to get me what I wanted and satisfy my needs. With the help of my Dealer Richie Ramkelawan my experience was fast and easy. He took the time to get me what I wanted and satisfy my needs. More

Smooth experience Great visit, I came in asking for prices and left driving my new Jetta. Lamar walked me through the entire process in an open and direct way. He gaine Great visit, I came in asking for prices and left driving my new Jetta. Lamar walked me through the entire process in an open and direct way. He gained my trust. More

Amazing! Serge and Denny helped me trade is my old Rav4 for a lease on a 2016 Tiguan quickly and professionally. The terms of the lease were explained in a no Serge and Denny helped me trade is my old Rav4 for a lease on a 2016 Tiguan quickly and professionally. The terms of the lease were explained in a no nonsense manner, that made me sure I was getting the best price and quality. I was even able to bring my 2 month old puppy with my without a problem since I could not leave him at home! That you for the amazing experience! More

Greatest experience I had Richie Jeff and Quentin really stayed back to help me get into a car you ever need a car I strongly recommend Russell VW see either Richie quintin or Richie Jeff and Quentin really stayed back to help me get into a car you ever need a car I strongly recommend Russell VW see either Richie quintin or Jeff store manager More