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Heritage Volkswagen Catonsville

Baltimore, MD

4.6
669 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 669 reviews

October 16, 2015

Awesome Car Buying Experiece Richie was a great sales rep. Everyone we spoke with at the dealership was awesome! Best car buying experience I have had! Now I am driving a new VW P More

by maemciver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serge Calmic , Richie Ramkelawan
Oct 16, 2015 -

Heritage Volkswagen Catonsville responded

Good afternoon maemciver, thank you for your complimentary review. Russel Volkswagen strives to maintain a high level of customer satisfaction, and are always please to hear that our customers have had a memorable experience. As you settle in to your new Volkswagen please feel free to stop in or call anytime for any of your service or maintenance needs. Thank you and have a great day.

October 14, 2015

Easy and Painless Richie salesperson to match with me while buying a car. He was patient, polite, and calm throughout the process. He went to great lengths to make sure More

by govw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serge Calmic , Richie Ramkelawan, Scott Feinstein, Julian Barnes
Oct 15, 2015 -

Heritage Volkswagen Catonsville responded

Greetings govw! We are very happy to hear that you had a wonderful car buying experience with us at Russel Volkswagen. I will be sure to share your encouraging thoughts with Richie and the team! As you settle in to your new vehicle, please don't hesitate to call or pop back in to see us should you have any questions. Thank you again govw and have a great day!

October 13, 2015

Another great Russel experience I have dealt with Russel VW for my last 3 vehicles and each time the sales team has been great to work with. This past weekend I worked with Richie Ra More

by A person in MD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Graham, Serge Calmic , Richie Ramkelawan
Oct 14, 2015 -

Heritage Volkswagen Catonsville responded

A person in MD, thank you for your positive feedback of Russel Volkswagen. We work extremely hard to ensure that each and every customer leaves our dealership happy and satisfied. We will be sure to share your comments with Richie and the rest of the team, as these kind of review can greatly help to motivate our employees. Moving forward please remember to bring your vehicle in for regular check-up. Thank you and have a great day.

October 06, 2015

Fast and Easy With the help of my Dealer Richie Ramkelawan my experience was fast and easy. He took the time to get me what I wanted and satisfy my needs. More

by nnikoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Ramkelawan
Oct 07, 2015 -

Heritage Volkswagen Catonsville responded

Greetings nnikoli! Thank you for stopping by Russel Volkswagen. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

October 03, 2015

Smooth experience Great visit, I came in asking for prices and left driving my new Jetta. Lamar walked me through the entire process in an open and direct way. He gaine More

by Jose S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lamar Blakney
Oct 05, 2015 -

Heritage Volkswagen Catonsville responded

Thank you for the positive feedback Jose. Russel Volkswagen would like to congratulate you on you new Volkswagen Jetta and thanks you for your business. We are pleased that Lamar and the team were able to make this a enjoyable and memorable car buying experience. Should you need any vehicle maintenance or service in the future please do not hesitate to stop in, we would love to help. Thank you again Jose and have a great day.

September 30, 2015

Amazing! Serge and Denny helped me trade is my old Rav4 for a lease on a 2016 Tiguan quickly and professionally. The terms of the lease were explained in a no More

by C.Munteanu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny Applegarth, Serge Calmic
Oct 01, 2015 -

Heritage Volkswagen Catonsville responded

Hi C.Munteanu! Thank you very much for the extremely positive review. Russel Volkswagen works extremely hard to ensure a satisfying visit for all customers and it gives us great pleasure to know that your car buying experience was a superior one. I will be sure to pass along your kind comments to Serge and Denny! Moving forward, please do not hesitate to contact us should you have any questions or want a little more insight on your new 2016, Volkswagen Tiguan. We would like to thank you once again for the wonderful feedback and we hope to see you soon. Happy driving!

September 26, 2015

Greatest experience I had Richie Jeff and Quentin really stayed back to help me get into a car you ever need a car I strongly recommend Russell VW see either Richie quintin or More

by Byron123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff and Quentin , Richie Ramkelawan
Oct 06, 2015 -

Heritage Volkswagen Catonsville responded

Thank you Byron123 for the positive feedback! We are pleased to hear that your car buying experience with Richie, Jeff, and Quentin was a great one and we will be sure to share your encouraging thoughts with them. Please do not hesitate to contact us should you have any questions! Thanks so much, Russel Volkswagen.

September 20, 2015

Great Experience I leased a VW Tiguan at Russel Volkswagen. The professional manner shown by Richie Ramkelawan and the staff kept me from going elsewhere. Great experi More

by diba318dsa163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Thomas, Richie Ramkelawan
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Good morning diba318dsa163 . Russel Volkswagen is delighted to hear that your car buying experience was a memorable one! We are also pleased that Richie was able to assist you with your new lease. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again diba318dsa163 for the highly praised review

September 19, 2015

Excellent Customer Service Excellent service, by Mr. Richie.R . I would recommend Richie and team at Russell for cars new or used. Got great prices and very friendly and honest. More

by Gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Brooks, Serge Calmic , CJ Jefferson, Richie Ramkelawan
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Good morning Gene. Russel Volkswagen is delighted to hear that your car buying experience was a memorable one! We are also pleased that Richie was able to assist you with your new vehicle purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Gene for the highly praised review.

September 19, 2015

Great job by the "Black Bob Barker!" My wife and I just wanted to say what professional, enthusiastic assistance we received from Lamar Blakney in purchasing a late model, turbo-charged B More

by baddad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L. Lamar Blakney
Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Baddad thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new turbo-charged Volkswagen Beetle. We are also pleased to hear that Lamar was able to lead you yo the right vehicle at the right price. His excellent customer service is exemplary of the Russel Volkswagen model and we will be sure to share you feedback with him. Please don't hesitate to stop by for any of your service or maintenance needs. Than you again baddad and have a great day.

Sep 21, 2015 -

Heritage Volkswagen Catonsville responded

Baddad thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new turbo-charged Volkswagen Beetle. We are also pleased to hear that Lamar was able to lead you yo the right vehicle at the right price. His excellent customer service is exemplary of the Russel Volkswagen model and we will be sure to share you feedback with him. Please don't hesitate to stop by for any of your service or maintenance needs. Than you again baddad and have a great day.

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