Heritage Volkswagen Catonsville

Good price, very patient Told us details of the car. Gave good discount. Always reply emails quickly. He even helped us to change the floor mats in cold weather. Thanks. Told us details of the car. Gave good discount. Always reply emails quickly. He even helped us to change the floor mats in cold weather. Thanks. More

Perfect costumer service We came to the dealership and met Milos Kartas. He was amazing, found exactly what I needed and took time explaining all about the car. There was a la We came to the dealership and met Milos Kartas. He was amazing, found exactly what I needed and took time explaining all about the car. There was a large selection of cars to choose from the dealerships. No one at the other dealerships was ever so helpful and so forthcoming. I wish he was family! What a wonderful person. Thank you so much, Milos Kartas. More

My First Big Purchase I went to test a drive a 2013 Toyota Venza. I was introduced to Richie Ramkelawan, who made a great impression. I relayed to him that was my first tim I went to test a drive a 2013 Toyota Venza. I was introduced to Richie Ramkelawan, who made a great impression. I relayed to him that was my first time buying a car all by myself. He was patient, knowledgeable, professional, and funny. The test drive was the best one I have ever had. I wanted to be shown all the features of the vehicle and he did that without being told. The Internet Sales Manager Lola was great and really made feel comfortable there. I was the final sale of the day and everyone helped me in so many ways. The customer service at Russel VW really made my experience pleasing. More

Good times Richie is great! He spent the whole day with me test driving and working on a deal. He made sure i walked away with an amazing car and a great deal! T Richie is great! He spent the whole day with me test driving and working on a deal. He made sure i walked away with an amazing car and a great deal! Thank you!! More

Denny is AWESOME! I have been visiting Russel VW for a little over two years now after I met salesman Denny Applegarth. He took me on one of my first test drives ever a I have been visiting Russel VW for a little over two years now after I met salesman Denny Applegarth. He took me on one of my first test drives ever and was very kind. Denny is a happy-go-lucky guy that is honestly there to help the customer feel comfortable and find the vehicle that fits as well as suits their needs. I was very specific with my requirements for my perfect, certified pre-owned vehicle, and Denny was very helpful throughout the process until I finally found it. Each time I visited the dealership, I felt totally at ease because of Denny and the rest of the staff, which is laid back. I never felt like I was being hassled or pressured in any way, which is a welcomed sense of relief in comparison to other dealerships I have been to. In closing, Denny Applegarth is a wonderful salesman that I trust wholeheartedly and plan to work with again in the future. Thank you Denny and the Russel VW family for helping me purchase my first ever vehicle! More

Great Experience I was helped by Denny and he was great! Extremely helpful and customer service was top notch! I was on a tight deadline with my current lease coming t I was helped by Denny and he was great! Extremely helpful and customer service was top notch! I was on a tight deadline with my current lease coming to an end and Denny and team made the process extremely easy and enjoyable. More

Jetta TSI My boyfriend and I were in the market for a new car for him. He already had a nice car but didn't want to start having to put money into it. Our first My boyfriend and I were in the market for a new car for him. He already had a nice car but didn't want to start having to put money into it. Our first stop was to Carnax where he was told he could never get out of his old car wich was an Audi A5. I was already a VW owner so I happily trotted along to the Russell VW off of 40. They were nice from the minute we walked into the dealership, but things quickly got even better thanks to Richie our salesman (thanks by the way.) To make a long story short he was able to get a brand new car with warranties and gap insurance for under his current car payment even though he had negative equity and a little higher interest rate (nothing a little refinance can't change a few months down the line.) More

Best dealer ever! He is so kind and nice! I bought a 2016 Jetta for my wife's b'day present! He gave us a great deal! Thank you so much Herb! He is so kind and nice! I bought a 2016 Jetta for my wife's b'day present! He gave us a great deal! Thank you so much Herb! More

WOW Service!!! I just bought my second vehicle at Russel Volkswagen and I must say that the experience and service can only be described as "Excellence". My sales re I just bought my second vehicle at Russel Volkswagen and I must say that the experience and service can only be described as "Excellence". My sales rep Gabriel Grullon showed a great interest in catering to my every requisite while not attempting to sell me just any vehicle. The finance manager Tony Kim showed a wealth of knowledge in the finance industry while not forsaking/compromising any integrity. With the help of all the staff at Russel Volkswagen I was able to drive away with a brand new shiny dream car, the vehicle has met all my expectation and beyond. I truly cannot say enough to describe how grateful I am to have an extended family at Russel Volkswagen, they truly represent everything a car dealership should be in terms of good virtues, knowledge, and transparency. Kudos for you Russel Volkswagen! More

Flawless customer service with superior knowledge of VW cars Mr. Herb Thomas was great in giving superior customer service with a smile. He is excellent in providing patients during the car buying experience red Mr. Herb Thomas was great in giving superior customer service with a smile. He is excellent in providing patients during the car buying experience reducing all stress to the customer. While also being mindful of the customers time, comfort and support in the car buying process. He is highly recommended to any and all VW customers.?? More