Heritage Volkswagen Catonsville

Honest Vibe We were extremely happy with Richie's dedication and assistance that saw us through the process of buying a new vehicle. He was thorough and pleasant, We were extremely happy with Richie's dedication and assistance that saw us through the process of buying a new vehicle. He was thorough and pleasant, with an honest vibe that helped to put us at ease. More

I bought a Tiguan with Richie. Good price and car condition Richie was particularly helpful in assisting me in buying my first car! He was particularly patient and supportive. it is a good experience with him Richie was particularly helpful in assisting me in buying my first car! He was particularly patient and supportive. it is a good experience with him More

Dedicated service The sales manager Richie went out of his way to hold a highly requested Audi Quattro S-line A5 while I drove and made the 3 hour trip from Richmond Va The sales manager Richie went out of his way to hold a highly requested Audi Quattro S-line A5 while I drove and made the 3 hour trip from Richmond Va to Maryland. He was also able to match the loan interest rates that my credit union was offering. They got me into my dream car and made the buying process very easy and informative. Dedication and service at its highest level that I recommend to anyone shopping for a VW or Audi. More

A low pressure positive experience that convinced me to buy I found a good pre-certified used vehicle on Russel Volkswagen's website, and had a positive interaction with my salesperson, Richie Ramkelawan. Even I found a good pre-certified used vehicle on Russel Volkswagen's website, and had a positive interaction with my salesperson, Richie Ramkelawan. Even before my visit to the dealership, I appreciated the fact that Mr. Ramkelawan was patient, friendly and didn't pressure me to make a decision immediately. We were able to negotiate a fair price, and I felt good about the experience overall. The dealership even provided transportation to and from the nearby Enterprise office so that I could drop off my rental vehicle, and pick up my 2014 Volkswagen Tiguan. Based on my overall level of satisfaction, I recommend both the Russel VW and Mr. Ramkelawan. More

Great experience! Richie was particularly helpful in assisting me in buying my first car! He was particularly patient and supportive throughout the experience. I highly Richie was particularly helpful in assisting me in buying my first car! He was particularly patient and supportive throughout the experience. I highly recommend working with him and the dealership! More

Update to previous review - Use caution Updated Post: Be very careful if you have a trade-in! It took them 3 1/2 weeks to payoff the loan on my trade-in -> the new car payment is due 4 weeks Updated Post: Be very careful if you have a trade-in! It took them 3 1/2 weeks to payoff the loan on my trade-in -> the new car payment is due 4 weeks from the sale date! In the interim I had to make a payment on the trade-in loan (which was due 3 weeks from trade-in/sale date) so that I would not have a late payment on my record. There is no reason for this transaction taking more than 10 business days. Now we are talking about $550 total and I bet I am gonna be on the short end of this - Russell and the bank(s) will get their money since they are holding it and "accounting." Go into your deal with caution! More

Excellent experience My wife and I needed to purchase a new vehicle and had decided on the Subaru Outback Limited model. Herb provided just the car we wanted in both color My wife and I needed to purchase a new vehicle and had decided on the Subaru Outback Limited model. Herb provided just the car we wanted in both color and options. We are both pleased with his attention to detail and service. Thank you Herb. More

Good price, very patient Told us details of the car. Gave good discount. Always reply emails quickly. He even helped us to change the floor mats in cold weather. Thanks. Told us details of the car. Gave good discount. Always reply emails quickly. He even helped us to change the floor mats in cold weather. Thanks. More

Perfect costumer service We came to the dealership and met Milos Kartas. He was amazing, found exactly what I needed and took time explaining all about the car. There was a la We came to the dealership and met Milos Kartas. He was amazing, found exactly what I needed and took time explaining all about the car. There was a large selection of cars to choose from the dealerships. No one at the other dealerships was ever so helpful and so forthcoming. I wish he was family! What a wonderful person. Thank you so much, Milos Kartas. More

My First Big Purchase I went to test a drive a 2013 Toyota Venza. I was introduced to Richie Ramkelawan, who made a great impression. I relayed to him that was my first tim I went to test a drive a 2013 Toyota Venza. I was introduced to Richie Ramkelawan, who made a great impression. I relayed to him that was my first time buying a car all by myself. He was patient, knowledgeable, professional, and funny. The test drive was the best one I have ever had. I wanted to be shown all the features of the vehicle and he did that without being told. The Internet Sales Manager Lola was great and really made feel comfortable there. I was the final sale of the day and everyone helped me in so many ways. The customer service at Russel VW really made my experience pleasing. More