Heritage Volkswagen Catonsville

Wonderful experience! Had a wonderful, streamlined experience. Richie was incredibly helpful, informative and efficient. He got me a great deal on my new 2016 Jetta! I coul Had a wonderful, streamlined experience. Richie was incredibly helpful, informative and efficient. He got me a great deal on my new 2016 Jetta! I could not have been any happier with my experience. More

Great staff, great cars, very helpful Richie and all of the staff here at Russel made me feel comfortable and like I was getting the best deal possible. They are all friendly, knowledgable Richie and all of the staff here at Russel made me feel comfortable and like I was getting the best deal possible. They are all friendly, knowledgable, and personable. Great experience! More

Pleasantly Suprised With My Experience I cannot say enough great things about my experience at Russel VW. I have had some bad experiences elsewhere in the past, but the staff here made thos I cannot say enough great things about my experience at Russel VW. I have had some bad experiences elsewhere in the past, but the staff here made those fade from memory. They all bent over backwards to take care of me and my kids during the whole process. In the end, we got exactly what we wanted and couldn't be happier. Thanks, Richie and the rest of the Russel VW team! More

Exceeded Expectations I bought a 2016 Tiguan from Russel VW, and I could not be happier with not only the vehicle itself, but also my experience with the staff at Russel. R I bought a 2016 Tiguan from Russel VW, and I could not be happier with not only the vehicle itself, but also my experience with the staff at Russel. Richie was amazing in making sure that the buying process was as smooth and angst-free as possible. His professionalism and cheerful demeanor were a welcome change as compared to past experiences with salespeople at other dealerships. Denny was also very helpful and kind as he helped us make the purchase. Overall, I got the feeling that the staff at Russel care deeply about making sure that customers have a pleasant experience rather than just being concerned with making sales. Russel, and Richie in particular, are superlative based on my experience, and I highly recommend them. More

Great experience special ordering GTI I had a great experience ordering and purchasing a VW GTI. Richie Ramkelawan was very professional and straight-forward during the entire process. I I had a great experience ordering and purchasing a VW GTI. Richie Ramkelawan was very professional and straight-forward during the entire process. I ordered a very unique GTI (2 door SE, with performance pack, xenon lights, and driver's assistance in reflex silver) in October'15 and it arrived in March'16. Both Richie and Serge Calmic kept me up to date with expected deivery timelines during the long wait (and well worth it.) Serge also helped me work out all the finacials prior to picking up the car so that the closing process was very easy. More

Very pleased I actually bought a suburu from the sister dealership but the deal was completely done through Lola who works at the vw dealership. She was terrific I actually bought a suburu from the sister dealership but the deal was completely done through Lola who works at the vw dealership. She was terrific in every manner. She gave me a fair price without all the haggling or worthless xxxxxxxx that most car salesman are known for. Lola easily recognized my desires and needs. I'm sure she probably received no commission or appreciation for the work she did. I only hope she receives some compensation from this review. To be blunt if it were not for Lola I would have gone elsewhere. More

Exceptional customer service I enjoyed every bit of my time spent there. Richie took his time to explain things to me and I appreciate that a lot. I am glad I visited this dealers I enjoyed every bit of my time spent there. Richie took his time to explain things to me and I appreciate that a lot. I am glad I visited this dealership to get my first car! More

Great Experience I picked out my car online, so everything was ready when I arrived at the dealership. The entire transaction only took about an hour, it was a very pl I picked out my car online, so everything was ready when I arrived at the dealership. The entire transaction only took about an hour, it was a very pleasant experience. More

Very nice experience My son and I had been looking online for a certain used car price. Something affordable with low miles. We found that Russell had a nice selection of My son and I had been looking online for a certain used car price. Something affordable with low miles. We found that Russell had a nice selection of used cars in our price range. Dennis our Saleman drove all morning with my son and I until we found the perfect car for him. More

Exceptional Service Richie was extremely helpful in working through the decision process in the selection of my new GTI. He made this experience a lot less stressful. Richie was extremely helpful in working through the decision process in the selection of my new GTI. He made this experience a lot less stressful. More