Heritage Volkswagen Catonsville

Purchased New Mazda 6 Sport It was a great experience. The service that we received was top notch without being pushy. The price on the new car was also great. I'm enjoying the c It was a great experience. The service that we received was top notch without being pushy. The price on the new car was also great. I'm enjoying the car very much. More

Great Service Richie is exceptional will work with you to get the best deal possible . Armondo the manager was great made you feel welcomed. I would recommend Richi Richie is exceptional will work with you to get the best deal possible . Armondo the manager was great made you feel welcomed. I would recommend Richie and staff to anyone who is in search of a vehicle. More

Excellent Customer Service Came by with a friend to test drive a vehicle. Spoke on the phone with Richie Ramkelawan who greeted us at the door when we arrived and walked us st Came by with a friend to test drive a vehicle. Spoke on the phone with Richie Ramkelawan who greeted us at the door when we arrived and walked us step by step through each stage of the process. Was a great experience all the way through. We had to wait a bit to have the vehicle transferred from another location, but Richie checked in with us to update every ten minutes or so. Would return! More

Great Expectations I had my eye on a vehicle. I had a price in mind. I had a trade in that I wanted a certain amount for. Nobody was coming even close. Enter Richie ( I had my eye on a vehicle. I had a price in mind. I had a trade in that I wanted a certain amount for. Nobody was coming even close. Enter Richie (on his own time, mind you) and the nice folks at Russel VW. Polite, collected, knowledgeable, straightforward and fair. I can't say enough about my experience, or the service Richie and his team offered me. I was greeted with a bottle of water and smiles all around. I got a great deal on my new (to me) car, they gave me a fair trade on my old truck, and they even beat the best rate that I could find shopping around online for loans. Easiest and best car buying experience I've ever had, by far. I'll gladly come back for any further car purchases as well as recommend Richie (and anyone else here, if he's any indication of the team) to anyone who is in the market for a great deal. More

Low pressure environment I bought a used pickup truck from Russel. Everything was simple. There was no element of high pressure. I felt that everyone I interacted with was pol I bought a used pickup truck from Russel. Everything was simple. There was no element of high pressure. I felt that everyone I interacted with was polite and genuine -- not your typical shifty salesman. I got a fair price and a great apr. More

Always a pleasure I came in for an oil change and tire rotation on ALL 3 of my Mazdas, end ended up with a new trade to my dream color....Red. Always a pleasure owning I came in for an oil change and tire rotation on ALL 3 of my Mazdas, end ended up with a new trade to my dream color....Red. Always a pleasure owning Mazdas. Mr Thomas was great More

Solid experience A solid overall buying experience. Herb was friendly, thorough, and flexible. Went out of his way throughout the process to make sure everything went A solid overall buying experience. Herb was friendly, thorough, and flexible. Went out of his way throughout the process to make sure everything went smoothly. No complaints. More

Wonderful experience overall! Every part of my experience at Russel was fantastic. I called to check availability on a used car I found on the internet and I was surprised to find Every part of my experience at Russel was fantastic. I called to check availability on a used car I found on the internet and I was surprised to find that I got immediate answers and that the internet manager (Lola) was also able to help me feel confident in their ability to find financing options that would work for me. In the 30 mins between my call and my visit, my salesman (Alex) got the car cleaned up as well, so that I could see exactly what I was buying without a layer of grime. My financing options were laid out clearly and the Finance Manager (Tony) explained everything with all the necessary details, pointing out all of the required signatures in a breeze. Of the dozen vehicles I've purchased in my lifetime, this was the best experience I've had. More

Excellent Experience I had an excellent experience dealing with Scott and Herb at Russel Mazda. They were very helpful when I was deciding on a new Mazda 6. I had an excellent experience dealing with Scott and Herb at Russel Mazda. They were very helpful when I was deciding on a new Mazda 6. More

outstanding salesman ,Mr. Ramkelawan in Mr. Ramkelawan was a pleasure to work with as my 27 year old son ,Willie ,searched for his first serious car. Mr. Ramkelawan was informative, graciou Mr. Ramkelawan was a pleasure to work with as my 27 year old son ,Willie ,searched for his first serious car. Mr. Ramkelawan was informative, gracious and entertaining. He showed honesty and patience as he answered our questions with candor and enthusiasm. We left feeling very pleased with the car that we bought .I do certainly highly recommend Mr. Ramkelawan as a man who goes to great lengths to please his clients and clearly enjoys his job. Sincerely, Mrs.W More