Heritage Volkswagen Catonsville

Great Experience Herb was so helpful during my car purchase experience. He was very genuine and sincere. He made the process go as smoothly as possible and was there t Herb was so helpful during my car purchase experience. He was very genuine and sincere. He made the process go as smoothly as possible and was there to help every step of the way. I would definitely say that I would come back to Russel and would recommend them to friends! More

Great Experience My wife and I just bought our new VW Jetta from Richie at Russel Volkswagen. We both agree that the it was a great experience, and much less hassle t My wife and I just bought our new VW Jetta from Richie at Russel Volkswagen. We both agree that the it was a great experience, and much less hassle than we have experienced in the past. Richie was great to work with. Not pushy, and sincerely seemed to be looking out for the customer. I would definitely say, we'll come back to Russel, and buy from Richie again! More

Great experience These guys went above and beyond make us happy. They did everything to make the deal happen. We will highly recommend them to others and the next time These guys went above and beyond make us happy. They did everything to make the deal happen. We will highly recommend them to others and the next time we decide to purchase a new vehicle were heading here. More

I had a great experience with Russel volkwagens My car had a big problem of oil filter that prevented it to keep oil. I had to brought the car to Russel Volkswagens dealership in Baltimore to help m My car had a big problem of oil filter that prevented it to keep oil. I had to brought the car to Russel Volkswagens dealership in Baltimore to help me solve the problem. Since I brought the car to the dealership I do not have this problem anymore. Now I can drive the car without any issue. I thank the Russell Volkswagens dealership's teams for the good job they have done in the car specifically John Akers. More

Magan I bought 2016 vehicle Thomas is a good sale man I have great experience. Very helpful and attentive he helped me through the purchase. I love new veh I bought 2016 vehicle Thomas is a good sale man I have great experience. Very helpful and attentive he helped me through the purchase. I love new vehicle. More

Quick and Easy The staff was very kind and efficient. I was in and out of the dealership in an hour with the first car I've ever leased. They were very thorough in s The staff was very kind and efficient. I was in and out of the dealership in an hour with the first car I've ever leased. They were very thorough in showing me the car's features and I discovered my car had a lot of cool capabilities that I didn't know about when I decided to buy the car More

CUSTOMER SERVICE GREAT EXPERIENCE BUY NEW CAR FROM RAFAEL REALLY RECOMMEND IT I LOVE MY GTI THANKS SO MUCH RUSSEL VW/RAFAEL GREAT CUSTOMER SERVICE YES YES.......... GREAT EXPERIENCE BUY NEW CAR FROM RAFAEL REALLY RECOMMEND IT I LOVE MY GTI THANKS SO MUCH RUSSEL VW/RAFAEL GREAT CUSTOMER SERVICE YES YES............. More

Good Experience Richie was very helpful and attentive - overall a great experience. He helped me through the purchase of my first car and made sure everything was tak Richie was very helpful and attentive - overall a great experience. He helped me through the purchase of my first car and made sure everything was taken care of quickly so I could take my car home to PA the same day. More

GOOD Man nice and good sales man, satisfy our requirement exactly. I bought 2016.5 cx-5 touring from HERB, He find everything we need. It expenses some his s nice and good sales man, satisfy our requirement exactly. I bought 2016.5 cx-5 touring from HERB, He find everything we need. It expenses some his spare time after work . I can not listen English well, but he is patient. I will recommend him to my friend. More

Thorough yet efficient! I am originally from the Midwest and I needed to lease a car for my job in Baltimore. While other dealers were less responsive working remotely, Russe I am originally from the Midwest and I needed to lease a car for my job in Baltimore. While other dealers were less responsive working remotely, Russel VW was very helpful and transparent about the options that would fit in my budget. When I came to pick up my vehicle and "seal the deal," Richie was very forthright and considerate, I was in and out the door with my new Jetta before I expected but I felt like everything that could have been explained was. Richie takes the time to follow up and make sure everything is going well, and so far it is! More