Heritage Volkswagen Catonsville

Wonderful Come see Richie for your next car. He's great guy and also manager Armondo was helpful. Here at Catonsville VW they are very nice. Not your typical sa Come see Richie for your next car. He's great guy and also manager Armondo was helpful. Here at Catonsville VW they are very nice. Not your typical sales people. More

Worst car service ever done in my life. I spend close to $800 for a 50k service (a week ago) which included a coolant fluid change, engine oil change, automatic transmission change, brake fl I spend close to $800 for a 50k service (a week ago) which included a coolant fluid change, engine oil change, automatic transmission change, brake fluid flush. I had to bring it back today since I noticed the coolant was overfilled way above max line and the fluid mix ration was not right. It looked dark red when it should be pink in color when mixed with distilled water. Then, the engine oil was filled way past the dip stick max line. Today, I got it back after service. The coolant is pink in color and looks right. I check the engine dipstick and it's looks like it only has 1 quart of oil. (I rather buy extra 5 quarts of oil and do it myself at this point.) Who knows if they did the brake flush & automatic transmission the right way or just topped it off. Anyway, this was a painful experience & expensive. I guess, I see people don't like VW's anymore. I usually don't write bad reviews but this time I was forced to do it. More

Will Never Buy a Volkswagen Again I regret the original positive review I posted. I understand the salespersons get a stipend for good reviews, and I regret agreeing to do it. Ever sin I regret the original positive review I posted. I understand the salespersons get a stipend for good reviews, and I regret agreeing to do it. Ever since I purchased this vehicle, every service that was shared with me by my salesperson, Nazrul Islam, has been a lie. If you are selling cars, I understand you need to make the deal, but outright lying about services is ridiculous. Not to mention, I've had this new vehicle for less than 3 months and have already had to go back and forth twice about what the warranty covers. This is a BASIC WARRANTY. Even with a new vehicle which should not have issues like I've had, only certain things are covered under the manufacturer warranty. Don't listen to them if they say everything is covered. There is a long list of things not covered even if it stops working the moment you drive off the lot. I was very careful to ask certain questions during my purchase. For example, are loaner cars available during repairs. I was told yes of course. Apparently each dealership only has a couple so good luck with that. Instead they want you to rent a car. I was told MULTIPLE times to just come in if I needed my car washed...verbatim. This isn't even something I asked about, he just kept selling it. Nazrul even walked me over to the service bay to show me where to pull up. I decided to take advantage of this service one day and the service advisor looked at me like I was crazy. He agreed to go ahead and wash it, but told me that this was not an available service. Why lie about someone so small? I was so embarrassed for pulling up and asking for this. I even called about service and ended up being transferred all around due to no one being available and ended up having to speak with Nas, who then sent me over to a service rep who couldn't schedule me at the time because there was nothing available. She didn't even schedule me for a future visit. I was told they would call back to find something. A week later still no word. I called back to speak with a service manager but got the run around again on the phones. I gave up being transferred. This is my first and last VW. I will never again purchase another vehicle from this company and urge others to look at other makes first. Unless you are a diehard VW customer, keep looking. More