Heritage Volkswagen Catonsville

Buyers beware (especially females) Do your research We did extensive research on the various models of 2017 VW GTI's before venturing to this dealership. We went to this location since it was not too fa We did extensive research on the various models of 2017 VW GTI's before venturing to this dealership. We went to this location since it was not too far of a drive and their online inventory indicated they had a blue SE on the lot. When we arrive we were greeted in general and were introduced to Kunar (KP Patel). We let Kunar know we wanted to view the blue GTI so he went out to the lot to bring it up so we could see it. Kunar returned stating the car was not on the lot, so it must have been sold. This was disappointing as this was the reason we came to this dealership. Kunar then suggested we go for a test drive. We told him that a test drive was not necessary as we previously owned an earlier model GTI plus we already knew what the new models included that differed from our older one. Kunar replied that we had to take a test drive and we were like, Why? We know we like the car and would prefer to just cut to the chase to view pricing, financing and incentives. So Kunar starts asking for my personal information and my ID and is typing into his computer. As he is asking questions, my partner states out loud that we are NOT giving authorization at this time to run a credit check. We haven't even started working on the finance part of the process to know if we want to work with this dealership. He stepped away. He returned with Tyrone Greene, the sales manager. We explained to Tyrone why we were there and also why we did not care to go on a test drive. Since they did not have the blue car on the lot, we figured since we were already there that we could just go through the numbers to see what they could do for us. Tyrone was fine with that. We asked for numbers regarding the SE model. Kunar and Tyrone step away for quite a long time. They both return and put down some numbers. The numbers are ok so we ask about incentives, 0% financing, etc. Tyrone and Kunar step away again for yet another lengthy period of time. When they return, Tyrone sits down and explains the run down of the price points on the paperwork for the SE model. As he is explaining the costs, he gets to a line where they added in the lighting package on the car that was $950.00. I stopped him right there and said that the lighting package is STANDARD on that model and I wanted to know why he was adding that into the overall price. Tyrone then turned his attention to my partner who is male and continued working with my partner the rest of the time we were there. Whether intentional or not, by focusing the attention on my male companion it is a silent smack in my face as a female. I knew as much about the car as my mate because I was the one who would be purchasing the car...ME!!!. At any rate, Tyrone then turns to Kunar and says "Didn't you tell them about the lighting package?". Kunar's body and mumbled response indicates he is upset with Tyrone asking this question. I even POINTED OUT the lighting package was already standard on the SE because I had the dealership brochure in front of me, ,opened to the page that shows ALL the differences and options that are included with each GTI model. Tyrone and Kunar step away again to work on numbers. At this point we are quite livid because we have been waiting long periods of time just to work through the numbers and we have also called them out on trying to add extra cost to the vehicle based on an option that is already standard to the SE model. They both return and the numbers have not really budged plus we did not appreciate them trying to pull a fast one on us. We thanked them and Tyrone said to give him a call if we changed our minds. Then we left. Though it was disappointing they did not have the blue model on the lot, that is not what was so irritating. It was the fact that we were up front that since we were there, we wanted to see what they could work out number wise and not take all day having to hang out at the dealership. From insisting we take a test drive, to NOT letting us know they were going to check our credit yet we stopped them, to stepping away from us for incredibly long periods of time to work out numbers, to TRYING to CHARGE for an option that is STANDARD on the vehicle we were interested in, it was an incredibly aggravating experience. Learn to listen to your customer instead of sticking to your scripted psychology routine that is geared to wear them down until they sign because many customers like us will walk away. Also, don't assume your customer is not educated about the vehicle they wish to purchase and the variants of the models offered. Obviously you shouldn't add in an option that is already standard on the model in order to get more money for the vehicle. And lastly, pay attention to your actions because shifting your attention away from the female who was interested in purchasing the car to her male partner is definitely not going to reflect well on your dealership. More

Excellent service Friendly (not pushy) staff helped my wife purchase her 'replacement' car after an accident totaled her old one. Good quality for the price! I would hi Friendly (not pushy) staff helped my wife purchase her 'replacement' car after an accident totaled her old one. Good quality for the price! I would highly recommend Heritage. More

Great experience purchasing a new Golf GTI From the time I met Denny Applegarth to when I bought my car two weeks later, I received great support without any pressure to buy. Denny was very kno From the time I met Denny Applegarth to when I bought my car two weeks later, I received great support without any pressure to buy. Denny was very knowledgeable of all the vehicles and was simply a great guy to work with. I new from the time I met him that I would buy my Volkswagen from him. More

Great experience purchasing pre-owned VW Passat I had a wonderful experience with everyone at Heritage Volkswagen when purchasing my vehicle. Marcos helped me out and was very patient-he was not pus I had a wonderful experience with everyone at Heritage Volkswagen when purchasing my vehicle. Marcos helped me out and was very patient-he was not pushy at all through the process. Everyone was very professional and helpful throughout my experience. I highly recommend this dealership :) More

Awesomeness Great dealership ! Everyone in it , including my man Marco , defiantly took care of me! Very personable and Mello , I recommend everybody come and see Great dealership ! Everyone in it , including my man Marco , defiantly took care of me! Very personable and Mello , I recommend everybody come and see him! More

Excellent customer experience!!! To all potential VW buyers, this is the best buying experience I have ever had!! Before you execute your next VW deal you owe it to yourself to reach To all potential VW buyers, this is the best buying experience I have ever had!! Before you execute your next VW deal you owe it to yourself to reach out to Heritage VW Catonsville!!! I am a Northern NJ resident and have delt with numerous local dealerships over time as I am a VW fan and have owned many of their products. I have to say this dealership not only had the specific vehicle, that I could not source locally, but delivered to my doorstep! Kudos to Scott Staley, awesome job Scott!!!! Not only was he professional, polite and provided prompt attention to the all my questions, he was more than willing to address the logistical challenges that were presented!!! Special thanks to Scott and Steve thanks for the delivery and excellent sales experience!! Jason, thanks for pushing this upstream on a timely basis. Tyronne, thank you so much for immediately addressing the financial administration of this deal!! Nick thank you for presenting all of the warranty options. Much appreciated. And finally, thank you Yancy, who reached out to me early in this process. Yancy, you have a great team which is a testament to your leadership!!! Readers, contact Heritage VW Cantonsville before you execute your next VW purchase, you won't be sorry. More

Thank God for Heritage!! First Off, I would like to say how much I appreciate the Staff at Heritage Volkswagen. It had been a really exhausting Friday and I was supposed to be First Off, I would like to say how much I appreciate the Staff at Heritage Volkswagen. It had been a really exhausting Friday and I was supposed to be going out of town for a Family outing in New Jersey. So at the last minute without an appointment I decided I needed to have my Beetle vacuumed and washed. I showed up at 2pm and I figured I would be there for at least 2 hours. I was SURPRISED that the task was completed in no time at all. Since they finished so quickly I inquired about if it would be possible to reprogram my key so that when i locked the car the Horn wouldn't beep anymore. My service Guy's had my car reprogrammed in just a few minutes. I STILL can't BELIEVE it. WoooooooooW!!! That's Freaking Awesome!!!!!! More

Easy stress free experience I had a great experience, the customer service was great. I was fortunate to work with Marcos Escobar primarily (also KP & Victor from financing)) he I had a great experience, the customer service was great. I was fortunate to work with Marcos Escobar primarily (also KP & Victor from financing)) he was attentive and listened to my specific situation and helped me through the process of returning a lease and buying a new car. It only took a few hours from start to finish. Everything was pleasant and I didn't feel stressed or pressured with anything. I would highly recommend this dealership. More

Armando, Marcos, and Tyrone are perfect! We had been searching for a car for about a month now and shopping online, they got us into the dealership and gave us a great price. They were very u We had been searching for a car for about a month now and shopping online, they got us into the dealership and gave us a great price. They were very upfront about everything and very informative. I would recommend them to anyone who was looking for a new car, the dealership was super easy to find which was a bonus. More

Great experience at Heritage Volkswagen, Catonsville. Spencer Leitzel, Marcos Escobar and Nick Barnes were extremely helpful with the recent purchase of my Golf GTI . They got me exactly the car I wanted Spencer Leitzel, Marcos Escobar and Nick Barnes were extremely helpful with the recent purchase of my Golf GTI . They got me exactly the car I wanted and made the buying experience very easy. I would definitely recommend them and your dealership. More