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Heritage Volkswagen Catonsville
Baltimore, MD
669 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 669 reviews
March 27, 2024
Nazrul was a terrific salesman to work with. He was knowledgeable and responsive, but not pushy. Would definitely work with him again for future purchases! He was knowledgeable and responsive, but not pushy. Would definitely work with him again for future purchases! More
by billclarke03
Employees Worked With
March 26, 2024
Naz was awesome. Easy going, informative, knowledgeable. He made the buying process, which often can be so nerve-wracking, a piece of cake. I was in and out in a c Easy going, informative, knowledgeable. He made the buying process, which often can be so nerve-wracking, a piece of cake. I was in and out in a couple hours between test drive, paperwork, and the Heritage team spiffing up my new Tiguan. Thanks! More
by mbaker5586
March 26, 2024
Tobi was professional and very knowledgeable. He texted me video of the exterior and the interior of the car I purchased. He made car buy process painless. He texted me video of the exterior and the interior of the car I purchased. He made car buy process painless. More
by msmacer
March 25, 2024
Incredible dealership. Marco was incredible and very knowledgeable. Gabe and Josh were great. Would definitely come back. Marco was incredible and very knowledgeable. Gabe and Josh were great. Would definitely come back. More
by Glazer101
March 22, 2024
hrough and communication are simply a couple ways to describe Mr. Naz! He easily understood my wishes and needs. His thorough explanations allowed me finally to come to a decision on my recent vehicle p describe Mr. Naz! He easily understood my wishes and needs. His thorough explanations allowed me finally to come to a decision on my recent vehicle purchase! I will happily refer any of my family, friends, and strangers for help with their next vehicle as well!! More
by 1meknight
Employees Worked With
March 21, 2024
Naz did an outstanding job helping me decide which vehicle was a good fit for my needs. Followed up and provided options within my budget and needs. Great professional! vehicle was a good fit for my needs. Followed up and provided options within my budget and needs. Great professional! More
by Elvis de la Cruz
Employees Worked With
March 21, 2024
He was very knowledgeable about the car and it's features. Made sure we were very happy with our purchase and was not pressuring us about our decision. features. Made sure we were very happy with our purchase and was not pressuring us about our decision. More
by Proctor6409
March 20, 2024
Nazul Islam was great from beginning to end . Addressed all my concerns, he was a pleasure to work with. Addressed all my concerns, he was a pleasure to work with. More
by Lyisha
February 07, 2024
If I could give 0 stars I would, but 1 is the lowest. DO NOT give this dealership your business. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rota DO NOT give this dealership your business. I took my brand new car, bought from this dealership, to them for its first service/oil change/tire rotation. Their technician crashed my car into a pole and admitted fault. The dealership tried to "internal" the damage so that it would not show up on a carfax and only went through their insurance after I told them that made me feel uncomfortable. They will be repairing it but keep telling me that there will not be any depreciation (when literally every car website says that there will be depreciation for an accident). When I told them that there will be depreciation and that I want an undamaged car, they offered to buy back my damaged car and sell me a new car, but at a $10,000 cost to me. I should not be upside down on a brand new car loan for damage that the dealership caused! They do not care about their customers. DO NOT waste your money or time here and go to a dealership that actually cares about their customers. More
by Jmoore442
January 18, 2024
This go around for a new car I spoke with and researched several VW dealers, ultimately selecting VW Catonsville under the leadership of the store manager, Gabe Walman. From my initial phone conversation t several VW dealers, ultimately selecting VW Catonsville under the leadership of the store manager, Gabe Walman. From my initial phone conversation to driving off the lot, I was treated professionally and respectfully by all the employees who I came in contact with. Thank you to Gabe, Meredith, Charis, and Jenni for making this purchase an easy one! If you are shopping for a VW, do yourself a favor, call VW Catonsville! More
by johnh
