Heritage Volkswagen Catonsville

The the HERITAGE VW DEALERSHIP IN CATONSVILLE MARYLAND, The HERITAGE VW DEALERSHIP IN CATONSVILLE MARYLAND is by far the worse dealership experience that I’ve had and it fell very short of the experience I The HERITAGE VW DEALERSHIP IN CATONSVILLE MARYLAND is by far the worse dealership experience that I’ve had and it fell very short of the experience I expected when I had my car taken there. My car had an issue due to it not accelerating past 20 mph. At the time we didn’t know why, so they ran a diagnostic, and informed me that the throttle body was damaged. I gave them permission to fix it because I trusted that they knew what they were talking about. After replacing the throttle body, the adviser “John Askers” called me and said that the car is still behaving the same way it did prior to replacing the throttle body, he then told me that they found a dead rat stuck in the turbo and that it would need to be replaced and that I should file a claim with my insurance company, which I did. My insurance company declined to pay for the throttle body replacement because after they looked at it, they concluded that the throttle body wasn’t damaged and that the car was initially misdiagnosed. However, John Akers and the dealership kept insisting that the throttle body was damaged and that I would be responsible for $1300 out of pocket. John Akers kept trying to explain/convince me that based on the codes they got from the diagnostics, the logical explanations was that the throttle body was damaged. I asked them is it possible that the turbo was the only thing that was damaged but affected the throttle body? he said no because there is no way to know unless you fix the first thing that came up on the code sheet. So I called another VW dealership and explained the scenario to them and the advisor from the other dealership said that the technician that did the initial diagnostic should have checked the turbo also because the throttle body and the turbo works as a system, so he concluded that the initial diagnostics that pinpointed at the throttle body was wrong. Now that’s 2 professional opinions stating that the initial diagnostic was wrong and that the throttle body was never damaged. I insisted to John Akers that I’m not convinced that the throttle body was ever damaged, based on the fact that the car didn’t improve when replaced and that the process was flawed. He said that I would have to pay for the labor if they have to put back the old throttle body and the car still doesn’t work. Luckily, I stuck with my guts and asked them to put back the original throttle body and that if it doesn’t work I’ll pay the full amount. They did and called me back and told me the car is running as designed. Long story short, the dealership displayed a level of incompetence and common sense that I didn’t expect a certified dealership to have. By asking questions repeatedly and doing my own research I was able to save myself $1300. Unfortunately, due to this issue, my car spent an unnecessary amount of time sitting in their lot, killing the battery. I had to spend another $200 to buy a new battery. If you’re working with this dealership, make sure you asked a lot of questions, as for me I’ll never use them again. More

Amazing buying experience. Very thorough explanations and patience with our questions. Everyone we dealt with was extremely courteous and professional. I highly recommend working with Heritage VW. patience with our questions. Everyone we dealt with was extremely courteous and professional. I highly recommend working with Heritage VW. More

He was amazing. He did everything to bring The price down to what I was looking for. I will recommend to visit this dealer. They will find the car you are looking for even if they don’t currently have it. Th to what I was looking for. I will recommend to visit this dealer. They will find the car you are looking for even if they don’t currently have it. Thank you! More

Naz was a great sales rep for Heritage VW in Catonsville. He got everything done as quickly as possible and was very helpful with the whole process. I recommend anyone go to him for car searching. He got everything done as quickly as possible and was very helpful with the whole process. I recommend anyone go to him for car searching. More

Naz was very knowledgeable and honest. He took time to go over the entire vehicle and showed me how everything worked. I’ve never had a salesman go into such great detail when going over the vehicle. go over the entire vehicle and showed me how everything worked. I’ve never had a salesman go into such great detail when going over the vehicle. More