Heritage Volkswagen Catonsville

One of a kind experience I had an amazing experience with Justin. Though he has that salesman like persistence he was very understanding of my terms and patient with me as I h I had an amazing experience with Justin. Though he has that salesman like persistence he was very understanding of my terms and patient with me as I had to sleep on my decision and return the following day before making my purchase. He was extremely kind to me and my daughter and even gave us both thank you gift bags upon the completion of the sale. He took that extra step that I haven't ever seen during a car buying process. Overall excellent service. I would definitely be recommending him to friends and family. More

My dealer name was Kevin. I felt very pleased with the customer service I received from him. He understood my reasonings through a professional and personal aspect. customer service I received from him. He understood my reasonings through a professional and personal aspect. More

Naz provided great service. I dreaded going to a dealership to buy a used car due to past bad experiences. Naz was very friendly and helpful with no BS. I'm now a proud owner of I dreaded going to a dealership to buy a used car due to past bad experiences. Naz was very friendly and helpful with no BS. I'm now a proud owner of a 2017 Passat R-Line. I would highly recommend seeing Naz for a new/used car if you want to have a pleasant buying experience. More

This place was amazing! Highly recommend. The sales associate, Naz, was incredibly helpful and got us a good price. The general manager also talked to us personally and worked to resolve any issues. associate, Naz, was incredibly helpful and got us a good price. The general manager also talked to us personally and worked to resolve any issues. More

He provided Excellent service. He was Knowledgable, courteous, friendly. He was Honest and timely In his approach. He Respected our time and quickly recognized our needs. courteous, friendly. He was Honest and timely In his approach. He Respected our time and quickly recognized our needs. More

A very professional, attentive salesman. Purchasing a car is usually the last thing anyone wants to do, but Alain was very patient, considerate, and a pleasure to work with. Highly recommend working with car is usually the last thing anyone wants to do, but Alain was very patient, considerate, and a pleasure to work with. Highly recommend working with Alain if planning to purchase any vehicle. This happened to be my daughters first vehicle and she could not have had a better first car experience. More

I felt my salesman to be very warm and receptive to my visit it was very professional with his assistance I like the fact that he allowed me to head the prophecy to utilize the computer of the sales offic visit it was very professional with his assistance I like the fact that he allowed me to head the prophecy to utilize the computer of the sales office and I like the fact that he took his time walk me through the car that I was purchasing as we all know that if you could good customer service the word of mouth is much better than the ad commercials that you see on TV More

Naz, was excellent sales person. Tremendous help.Good Naz, was excellent sales person. Tremendous help. Good explaining the vehicle operation. Very informative. Excellent service, fast. Great deal with Naz, was excellent sales person. Tremendous help. Good explaining the vehicle operation. Very informative. Excellent service, fast. Great deal with VW. Josh was also a great help. More

Justin was great and very quick with getting me in and out and help me protect the care for future that really gave me piece of mind with my new Jetta. out and help me protect the care for future that really gave me piece of mind with my new Jetta. More

Justin was amazing! I’m a first time buyer and he made it completely easy for me to do so! His customer service is of the wall amazing! Made this nerve racking experience as inexpensive as he could! And ease completely easy for me to do so! His customer service is of the wall amazing! Made this nerve racking experience as inexpensive as he could! And eased the whole process! Thank you justin for it all! More