Heritage Volkswagen Catonsville

My son and I bought two new 2024 Jettas in March 2024. My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over My son's Jetta had a small ding in the hood at time of sale, and both Josh and Gabe assured us they would address it promptly. However, it took over three months to resolve the issue, with no proactive follow-up from either of them. They only responded when I reached out, and eventually connected us with the third-party repair technician. After two no-shows, I expressed my frustration, but received no response. Although this wasn't my first purchase from Heritage, it will likely be my last. A simple follow-up to honor their promises would have made a significant difference, especially given the poor service from their provider. The problem is finally fixed, working directly with the service provider, and still no communication from Gabe or Josh. Extremely poor customer service that is both surprising and disappointing. I am in the process of sending in complaint to VW Customer Care. More

The best manager I have ever dealt with. Very professional and knowledgeable. He made the entire process as smooth as possible. Will be definitely coming back soon to purchase another car fo Very professional and knowledgeable. He made the entire process as smooth as possible. Will be definitely coming back soon to purchase another car for my son. More

Aaron Webb was from the first contact, respectful of our wishes, negotiated with utmost honesty even by email, without making us come in. He never pulled the usual car salesman shtick. Aaron did everythin wishes, negotiated with utmost honesty even by email, without making us come in. He never pulled the usual car salesman shtick. Aaron did everything he could to help us get the vehicle we wanted. He stayed with the deal every step of the way from handling our trade in to concluding the new sale. Aaron is smart, knowledgeable, approachable, humble, easy going & without any of the usual high pressure sales tactics that have come to define car sales. If you want to purchase or better yet LEASE a Volkswagen, do yourself a favor & contact Aaron Webb at VW Catonsville Heritage. Tell Aaron that Simeon sent you! More

We were within 6 months of the end of our lease and started shopping for a new vehicle to lease. We had a 2021 VW Atlas Cross Sport SEL R Line and wanted a new one. The sales manager, Aaron Webb, is started shopping for a new vehicle to lease. We had a 2021 VW Atlas Cross Sport SEL R Line and wanted a new one. The sales manager, Aaron Webb, is a real gentleman who was considerate of every thing we asked of him. He negotiated fairly & went above and beyond. He bent over backwards to get us into a new vehicle! Heritage VW of Catonsville sales & finance as a whole was just a pleasure to deal with from Aaron the sales manager (our initial contact there) to Tobi, our salesman, to Rhonda in finance. Such nice people and what a pleasure to deal with them!!! If you want a VW, go to Heritage VW in Catonsville & ask to speak to Aaron Webb. Tell him Simeon sent you! More

Gabriel Is a leader motivated by a genuine love for his job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting iss job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting issues resolved. His leadership is a credit to Heritage Volkswagen. He is instrumental in achieving the goals of the dealership and that exceeds this customer's expectations. His contributions will not go unnoticed and I want to publicly acknowledge his efforts and kindness! Angela B. More

This is my second time buying from Heritage VW Catonsville. Naz is excellent working deals. Quick and efficient. Makes the car buying easy. I don’t have to spend all day at the dealership. Highly Catonsville. Naz is excellent working deals. Quick and efficient. Makes the car buying easy. I don’t have to spend all day at the dealership. Highly recommend. More

I left a different review before working with Rhonda so I wanted to give her an excellent review also. wanted to give her an excellent review also. More

Naz, you did a great job with us and this makes a huge difference always. we will be back for more business with you, Thanks one more time por your help!!!! difference always. we will be back for more business with you, Thanks one more time por your help!!!! More

I had a great experience at heritage volkswagen. My salesperson was very helpful. I recommend heritage volkswagen. My salesperson was very helpful. I recommend heritage volkswagen. More

I came in looking for a car to buy and was treated very well. I also got all the information I needed to make a proper decision. well. I also got all the information I needed to make a proper decision. More