Heritage Volkswagen Catonsville

The team did a great job helping us find the vehicle of our choice. They went the extra mile to find the car at another dealership and get it to us same day. I would highly recommend Denny and his team. our choice. They went the extra mile to find the car at another dealership and get it to us same day. I would highly recommend Denny and his team. More

Manalee was very amazing in helping me choose the perfect vehicle. I came in to browse but saw myself purchasing a vehicle. She made the process seamless, she was very patient with me as I had 1,000 question vehicle. I came in to browse but saw myself purchasing a vehicle. She made the process seamless, she was very patient with me as I had 1,000 questions. She was funny, energetic, kind and thoughtful. More

Although I was disappointed that the vehicle I purchased had been misadvertised, and I had to incur several 1 1/2 hours trips to and from Baltimore to rectify the situation, Manalee enthusiastically worked had been misadvertised, and I had to incur several 1 1/2 hours trips to and from Baltimore to rectify the situation, Manalee enthusiastically worked to fix the problem and was successful. Once informed of the situation, Manalee was right on top of all communication needed. More

Geesh! This place is unreal! They sold me a new Tiguan and the body control module failed. They couldn’t fix it for over 5 weeks or offer a timetable for a fix because the part was on indefinite backorde and the body control module failed. They couldn’t fix it for over 5 weeks or offer a timetable for a fix because the part was on indefinite backorder. I had to sell them the Tiguan at a loss because it was a lemon they told me could shut off at any time and they could not fix...I needed and paid for a car that could drive. Surprise surprise, the part I was waiting for came in the following week and they will only sell me back my car for a loss to me after completely scamming me. When they negotiate and try to come up with an agreement to satisfy you, you better get it in writing because they will try to renegotiate on your drive in. More

Very pleased with my VW purchase and the sales transaction. We worked with Naz and he made the process simple and easy. We were able to complete everything online via email and by phone and we did transaction. We worked with Naz and he made the process simple and easy. We were able to complete everything online via email and by phone and we did not even have to visit the dealer. Naz also delivered our auto to us. In all, a very positive experience and I strongly recommend this dealer and Naz. I had other dealers demanding I come to their crowded showrooms to even get a quote! Come to a crowded showroom during a pandemic? No thanks! Thanks again HVW and Naz! More

This young man was friendly, knowledgeable, and got my car done quick, he even texted me when my ride was ready now that was a first. I like the way he sanatized the pen each time someone used it. great j car done quick, he even texted me when my ride was ready now that was a first. I like the way he sanatized the pen each time someone used it. great job. More

Daniel was an absolute joy to work with, made the process a breeze for my wife and I, payments, pricing was right where we needed it to be. We’ll recommend him for sure! a breeze for my wife and I, payments, pricing was right where we needed it to be. We’ll recommend him for sure! More

I have been taking my car to Russel VW for more than 10 years. Sam is a total pro and is great to work with!!! years. Sam is a total pro and is great to work with!!! More

Manalee was energetic and enthusiastic when it came to helping me find a vehicle. Upon entering the dealership I felt comfortable and was greeted with smiling face helping me find a vehicle. Upon entering the dealership I felt comfortable and was greeted with smiling face More